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KAREM ARZOLA

*** ****** ***** ***** • Hoffman Estates, IL 60169

acrykp@r.postjobfree.com • 702-***-****

SENIOR SYSTEMS & BUSINESS ANALYST

Track record of leadership in presales, business analysis and solution development Accomplished Analyst with in-depth experience across the complete IT lifecycle; from design through development, test, implementation, documentation and support. Highly organized and detail oriented in planning and executing strategies and initiatives. Extensive experience developing and implementing formal training programs. Well-developed expertise in ERP / SAP platforms for agriculture and health care sectors. Excellent communication and collaboration skills demonstrated through building and maintaining sound relationships with customers, business partners, stakeholders and colleagues. Advanced fluency in both English and Spanish. Highlights of expertise:

• Information & Analytics

• Technical Documentation

• Solution Development

• Quality Assurance

• Customer Satisfaction

• Cross-functional Collaboration

• Training

• Communication

• Business Development

PROFESSIONAL EXPERIENCE

VISTEX INC., Hoffman Estates, Illinois

Product Training & Documentation Specialist 12/2014 – Present Intensive support based on 10 years of experience on agribusiness solutions and SAP applications.

Strategic team player to design, develop and release of training material for ERP Vistex solutions in Latin America, the US and Europe. Currently engaged supporting the development of accredited Solution Academy materials to train new consultants, prospects and current customers.

Key Contributions:

• Assess training needs through surveys, interview with customers, employees, partners and other instructors

• Design, plan, organize and provide SAP Vistex solutions training programs for internal employees, customers and business associates

• Offer specific training programs for internal employees to know, maintain and improve agribusiness solution skills

• Prepare the system for training practical exercises to support existing customer requirements

• Obtain, organize, and develop training procedure manuals, guides, or course materials, such as handouts, business process procedures (BPPs), product presentations, and instructor’s guideline

• Prepare and provide specific product presentations to presenters/expositors for company’s annual event

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COMPUNET S.A., Las Vegas, Nevada and Bogota, Colombia Product Specialist – Presales & Marketing Consultant, 9/2004 – 11/2014 Advanced through new roles at 2-year intervals as Compunet expanded from its Latin American base and grew its SAP strategic consulting base targeting primarily agribusiness and healthcare. Key contributor to design, development, testing and implementation of ERP solutions in Latin America, the US and Europe. Instrumental in helping the company successfully position its IT solutions outside Colombia by building new and trusting business relationships with international partners. Personally support product sales in the USA, Europe, Latin America and Asia, presenting the product live at client sites and special events. Key Contributions:

• Performed detailed business and market analysis on key projects; presented solutions to customers, partners and shareholders, demonstrating benefits and ROI.

• Created and organized solution documentation, brochures, presentations, white papers, user guides, scenario flowcharts and technical documents in English and in Spanish.

• Represented Compunet at many SAP and industry events, recruiting local partners to support the product in other countries.

• Successfully led the solution certification process in USA, Colombia, Peru, Mexico and Central America; developed commercial solution sales kits for different country partners and service channels.

• Employed SAP best practices in the certification process to improve solution documentation, templates and more.

• Implemented graphical tools to organize processes in presentations to clients, partners and shareholders (e.g., Mindomo, Xmind and other MindMap tools). EYE CARE PLAN OF AMERICA, Phoenix, Arizona

System Analyst for Health System Design (HSD), 10/2000 – 10/2002 Provided research and analysis of systems issues to users and administrative personnel. Analyzed system procedures and user / technical documentation. Contributed to system modifications and upgrade testing, including user training.

Key Contributions:

• Developed a continuous billing process that helped Customer Service send timely bills while also slashing processing time from 2 days to just 9 hours.

• Participated in HSD User Group Event, providing explanations about experience with the system and how it benefitted company goals.

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EDUCATION AND TRAINING

BACHELOR OF ARTS IN COMPUTER SCIENCE

NUEVA ESPARTA UNIVERSITY, Caracas, Venezuela

ASSOCIATE OF APPLIED SCIENCE IN NETWORK ADMINISTRATION MESA COMMUNITY COLLEGE, Mesa, Arizona

Professional Development

Extensive SAP training includes SAP Logistics (currently in process) ~ SAP Certified Sales Executive ~ SAP Best Practices ~ SAP Solution Manager TECHNICAL PROFICIENCIES

OS: Unix, DOS, Windows (95, 98, NT, 2000, XP, Vista), Macintosh Programming: C, PL/1, Cobol, Fortran

Applications: Microsoft Office (2010, XP), QuickBooks, ProCarta, HSD Diamond, HTML, Mindomo, MindManager, XMIND, SAP ERP, SAP NetWeaver Business Client, Vistex Agribusiness Suite (myAgri), Vistex Solutions Other: Database design, Visio, Adobe PhotoShop, MS Project, Adobe Captivate

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