Service Manager
Resume:
Jody Flowers
Livonia, MI *****
Automotive Service Manager / Director
Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming automotive service operations. Ability to use my motivational skill to create a team environment where CSI and ESI lead to an award winning service department. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. Proficient in all aspects of Automotive and Recreational vehicle service and parts department operations.
I am a high-energy person looking for a position in a strong and growing company where my experience can be used. I have a strong believe in systems and procedures, as well as the ability to adapt to changing market trends, with 30 plus years automotive experience.
Summary of Qualifications
Service Management Department Expense Management Warranty Compliant Quality Control Regularity Compliance Training
Team Building CSI / ESI Improved Productivity
Front-End Supervision Increase Total Shop Gross and Net Profit Customer Pay Increase Snethkamp Chrysler/Dodge/Jeep May 2014 – Current Service Manager Restructure current service Department systems and policies. Exceed Department forecast for 2014.
Improved customer satisfaction.
Succeeded in controlling department expense.
Ability to manage 30 plus employees. .
Streamline customer write-up and decrease customer wait time. Van Dyke Dodge 2004 - May 2014 Service Manager
Created an environment in which customers have the benefit of high levels of service and employees are motivated to deliver top performance. Established process to ensure friendly and efficient service. Manage 30 plus employees
Increase customer pay sales.
Elevated stores CSI.
Improvement in staff retention due to the success of employee-development and morale-building programs. Increased on-time completion of service repairs.
Dodge Certified Service Manage
Carnahan Chevrolet 2003 – 2004 Service Manager
Restructured service department to have the ability to make a profit and increase customer satisfaction. Trimmed expenses.
Turned profitable.
Installed process and procedures to increase CSI.
Improved customer pay margin.
Jody Flowers
20032 Brentwood
Livonia, MI 48152
Lexus of Ann Arbor 2003 - 2003 Service Manager
Increased productivity.
Won “Service Excellence Award”
Elevated store ESI Numbers
Improved Net Profit
Walt Michal RV Center 2002 – 2003 Service Manager
Developed and implemented plan for completed restructure of service operations. Set up dispatch office to schedule work flow.
Trained advisor to handle customer in appropriate method. Hired and trained warranty clerk to increase approval and pay percentage. Hired additional technicians to handle work load.
Set up training and certification for all service personal. Cut expenses to increase profitability.
Established delivery department for customer sale purchases. Brought service department to a breakeven point and set up for profitability the following year. Set up dispatch office and developed training plan to increase profit and CSI. Saturn of Plymouth
Service Manager
Frank Levey Group
Assistant Service Manager
Additional Qualifications
Service Management Certification from Ford, Saturn, General Motors. Fleetwood Motor home repair workshop
DCS computer trained
Reynolds & Reynolds computer operations
APT computer operations
MPK Computer Systems
I am result driven manager with extensive experience in automotive/recreational vehicle dealership service operations. A proven performer with a reputation for dedication to a job, enthusiasm that helps motivate a staff, creative problem solving ability and strong leadership skills. Committed to providing an atmosphere of exceptional employee morale and impeccable customer service that is needed in today’s business practice to be successful...
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