RICHARD INNAMORATO

**** ******** ******* *** **** Plano, TX 75024

Mobile: 904-***-**** Email: acryig@r.postjobfree.com

Professional Summary

Consistently recognized for cutting-edge technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

Quickly learn and master new technology, equally successful in both team and self-directed settings and proficient in a range of computer systems, languages, tools and testing methodologies.

Certifications

I.T.I.L. Foundation Certification

Agile Methodology

Professional Experience

IBM - Plano, TX (August. 2013 – Present)

IT Specialist

Work with clients to gather and define requirements to develop software solutions.

Participate in all stages of the Software Development Life Cycle.

Monitor several clients’ application and provide support to resolve issues utilizing a ticketing system.

Write code modifications to resolve client issues using Java EE and Oracle SQL or enhance current applications.

Write test cases for unit testing and end to end testing.

Utilize WebLogic versions 8.1 and 10.3, Unix, and Oracle SQL Developer to develop servlets, web services, java server pages (JSP), and related files.

Participate in Agile projects in different roles such as scrum master, developer, and others.

Hewlett-Packard - Plano, TX (Feb. 2013 – July. 2013)

Applications Developer I

Participated in all stages of the Software Development Life Cycle.

Worked with clients to gather and define requirements to develop software solutions.

Wrote code modifications to resolve client issues using Oracle SQL, ASP.net, and C#.

Worked in a team building a web portal to be utilized in the IDC unit.

Participated in other think tank meetings to help create and design new solutions.

Internal Revenue Service - Dallas, TX (October 2011 - January 2013)

Customer Service Representative

Manage taxpayers concerns over their individual income tax issues such as refunds, balance due, math errors, and identity theft.

Review and correct errors in individual income tax returns using the IRS' Integrated Data Resource Service (IDRS) database.

Present new technical and non-technical information to other team members utilizing MS PowerPoint.

Texas Department of Family and Protective Services - Dallas, TX (May 2010 - October 2011)

CPS Supervisor

Supervised an investigation unit of 6 investigators and a secretary. Completed annual evaluations, disciplinary actions, and delivered training to employees.

Reviewed each investigation to ensure it was conducted according to Texas Family Law and also Department's policies and procedures. Provided guidance to investigators on services needed for families and further court action.

Represented the Agency in courts proceedings, testified in dependency cases, and coordinated with other agencies to provide family visitation.

Technical Summary

Systems: Windows 9X/NT/2000/XP/2K3, Unix

Databases: Oracle, MySQL, Microsoft SQL Server 2012

Languages: Android, C++, SQL, Java EE, C#, ASP.net, Python

Education

University of West Florida

M.S. in Computer Sciences Software Engineering, GPA: 3.5/4.0

Florida International University - Miami, FL

B.S. in Criminal Justice Administration, GPA: 3.3/4.0

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