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Customer Service Maintenance

Location:
Vienna, VA
Salary:
$50,000.00
Posted:
October 04, 2015

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Resume:

Daniel C. Flanigan

**** ******* **. #*** *******, VA 20170

267-***-****

acryhr@r.postjobfree.com

Experience:

Maintenance Coordinator December 2014-Present

Sunrise Assisted Living: McLean, VA

Perform daily, weekly, monthly, quarterly and semiannual inspections in house, as well as schedule and oversee necessary contractor inspections, and sign off on completed works.

Troubleshoot multiple system problems in house and correct said problems in house if possible.

Outsource CapEx projects, acquire multiple proposals, oversee and final check work, while remaining on or under budget.

Maintain a great working relationship with outside vendors, coworkers and other Sunrise facilities as well as communicate with effectively with direct and indirect supervisors.

Properly maintain a tour ready facility on or under budget, while providing the best customer service possible.

Overseeing three departments, their staff and any issues foreseen and unforeseen while accomplishing my required tasks to the best of my ability.

Completing and tracking all required documentation for corporate, State and Federal inspections.

Continually train my staff to provide and deliver the best in services both materialistic and customer oriented.

Maintenance Mechanic Level IV December 2010-November 2014

Pine Run Community: Doylestown, PA

Perform monthly inspections and complete/maintain all appropriate documentation for State surveys

Troubleshoot and repair of electrical, plumbing, HVAC, spackling/painting

Familiarity with DOH, DPW and Life Safety regulations and survey procedures

Continue a working knowledge of multiple alarm systems throughout the continuum

Accustom to multiple systems throughout the continuum

Complete on-call duties as scheduled for all facilities throughout the continuum

Maintain good relationship with residents, villagers, and family members in order to provide the best customer service possible

Provide a good working relationship with all contractors and subcontractors, in order to learn and maintain a professional work environment

Customer Service Associate April 2010-November 2010

Lowes-Warrington, PA

Facilitated the purchase, assembly, and delivery of purchased items if necessary

Provided exceptional customer service for customers with problems pertaining to purchased items

Entered and maintained customer information, Special Order Sales, parts orders and vendor interactions

ESW Director/Central Supply Director July 2008-May 2010

Richboro Rehabilitation and Nursing Center-Richboro, PA

Conducted monthly fire drills per state and federal regulations/guidelines

Partook in annual Life Safety and DOH inspections as well as created and fulfilled necessary Plans of Correction

Directed and supervised 10 employees in maintenance, housekeeping, laundry and central supply

Participated in the interviewing and disciplinary process of all employees in these departments

Took part in the orientation of new hires

Carried out preventative maintenance for facility and all facility equipment, including dietary department

Reviewed and negotiated contracts with vendors and service contractors to provide the best and most cost effective service for the facility

Implemented a central supply system, created a central supply location and established par levels both on the floor and in central supply

Upheld open lines of communication with contractors, vendors, administration, and corporate office

Offered a clean, safe and healthy environment for residents, families and staff, while staying within budgetary guidelines

Director of Facility Maintenance/Central Supply November 2006-June 2008

Golden Living Center- Lansdale, PA

Performed preventative maintenance within the facility and documents per state and federal guidelines

Assessed and fulfilled work orders for equipment and facility repairs and completed work in a timely and cost effective manner

Responsible for acquiring, reviewing and selecting proposals for work to be completed by contractors, as well as supervising work crews on site and communicating with all parties involved on status

Kept accurate logs that act in accordance with local, state, and federal guidelines for operation

Oversaw frequent facility walk-throughs and audits to identify any areas of concern and correct issues in a timely manner

Accountable for maintaining par levels of medications and various medical items in three med rooms/nurses’ stations, as well as maintaining a reserve supply in central supply room

Organized inventory of Nursing and C.N.A items needed for the care of 127 residents at any given time

Inventory control as well as ordering both Med-Surge, and non-medical items.

Account Manager June 2006-October 2006

Health Care Services Group- Lansdale, PA

Managed, scheduled, and conducted payroll for nine employees

Interviewed and hired new employees to keep facility functioning at the highest level possible, as well as conduct meetings and disciplinary actions with in corporate and union guidelines

QCI checks on both carbolized and non-carbolized rooms, floor maintenance, and maintain an on-site laundry facility

Sustained a professional rapport with the Executive Director, conducted facility tours and unit inspections, as well as completed monthly reports to the Executive Director and my District Manager

Quality Control Inspector January 2006-June 2006

Joule Scientific at Cardinal Health-Philadelphia, PA

Possessed a full and working knowledge of GMP’s in a pharmaceutical environment

Completed customer required inspections using; fiber optic light, vacuum desiccators, torque tester, and scales

Documented hourly QA inspections, operational verifications, staging/reconciliation numbers as well as defects and/or problems as per customer criteria

Recorded cold storage and DEA logs to ensure product stayed within customer specified and DEA regulated guidelines

Provided a professional and friendly rapport with both domestic and foreign onsite customer representatives

Education:

Raritan Valley Community College, NJ- Accounting Curriculum

Bucks County Community College, Newtown, PA- Marketing Curriculum

Voorhees High School Glen Gardner, NJ- College Prep Curriculum

Military:

-U.S. Army Infantry February 1992-March 2000

Special Knowledge, Abilities, Skills:

Skills

-CIQ Energy Management System

Certifications

-Universal HVAC/Refrigeration Level II



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