Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Ogden, UT
Posted:
October 04, 2015

Contact this candidate

Resume:

Donna Easton

**** **** ***. #***

Ogden, Utah ***04

1-385-***-****

OBJECTIVE:

To work for a company that has integrity, respect for community and its residents. I believe in hard work and determination can go a long way when working with a company. I believe in treating all guests as if they are a guest in my home. I am a very energetic woman with a lot to bring to a company. I have 25 years experience working in the food and restaurant industry.

EMPLOYMENT:

IHOP Restaurant

189 12th Street

Ogden, Utah 84404

Server

March 2015- Sept 2015

While employed their my responsibilities were to greet and seat customers and take drink orders, prepare drinks and then take food orders enter them in on a positive system. Prepare sides salads and ant necessary items for guests to enjoy their meal. Prebus tables and clean and reset tables for next guests, cash out each customer while holding on to all cash during shift. Working an 8 to 10 hour shift without assistance from other employees and or managers. Handle all to go orders and prepare the to go order. Deliver all food orders mainly without assistance of any one else. At times handle anywhere from 7 to 15 tables at once anywhere from 2 to 25 guests at each table. Do all sidework, dishes, roll silverware and ensure restaurant was clean, stocked and refilled and ready to go for next shift or with in 30 mon after closing. At times run shift handling all customers, orders, to go orders, and handle all complaints while management was not there or outside or to busy to handle running their shift.

These are mainly the reasons I'm no longer with this company. Along with conflict with one shift manager being disrespectful, rude and disconcerning to myself in front of guests, and other employees and trying to micro manage employees and customers telling them they can't have their regular server wait on them and if they don't like it there's the door.

I deserve to work for a company who will value me as not only an employee but as a human being.

Peppercorn Grill

San Angelo, Texas

Server

January 2014- August 2014

Moved back to Utah

While employed their my responsibilities were to greet customers, inform them of our daily specials, take their orders, prepare and serve drinks, salads, soups, and desserts. To ensure their entrees were correct and presentable before serving them to the guest. Also presenting checks after meal and cash handling. Duties also consisted of cleaning at the end of shifts along with weekly detailed cleaning.

Stripes Gas Station

San Angelo, Texas

Assistant Store Manager

November 2012 - July 2013

While employed their my job description was to over see daily operations of the business. Weekly inventory, truck orders, schedules. I also on a daily basis did paper work and counted down the safe and did daily accounting.

Lowes Grocery Store

San Angelo, Texas

Cashier

May 2011 - October 2012

Hours were cut

Job responsibilities consisted of checking out and scanning customers groceries. Cash handling responsibility.

Old Spaghetti Factory

Taylorsville, Utah

Server

February 2009 - April 2011

Moved to Texas

While employed their my responsibilities were to greet customers, inform them of our daily specials, take their orders, prepare and serve drinks, salads, soups, and desserts. To ensure their entrees were correct and presentable before serving them to the guest. Also presenting checks after meal and cash handling. Duties also consisted of cleaning at the end of shifts along with weekly detailed cleaning.

Bob Evans Restaurant

Prince Frederick, MD

Lithicium, MD

Corporate Trainer

May 2000- May 2008

Moved to Utah

While employed their my responsibilities were to greet customers, inform them of our daily specials, take their orders, prepare and serve drinks, salads, soups, and desserts. To ensure their entrees were correct and presentable before serving them to the guest. Also presenting checks after meal and cash handling. Duties also consisted of cleaning at the end of shifts along with weekly detailed cleaning. I also trained all new employees at our location and also traveled around the mid west and east coast to train new employees and open up new stores.

IHOP Restaurant

Waldorf, MD

Server

2000-2001

To far to travel on a daily basis

While employed their my responsibilities were to greet customers, inform them of our daily specials, take their orders, prepare and serve drinks, salads, soups, and desserts. To ensure their entrees were correct and presentable before serving them to the guest. Also presenting checks after meal and cash handling. Duties also consisted of cleaning at the end of shifts along with weekly detailed cleaning.

Summary:

I believe I will be a great addition to your staff and work well with all employees. I believe in giving 150% customer service 100% of the time. I also believe in treating each and every guest as if they were a guest in my home to ensure they are happy with the service they received from me and come back and receive that awesome service each and every time they enter our restaurant.



Contact this candidate