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Ms Office Software

Location:
Lake in the Hills, IL
Posted:
October 04, 2015

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Resume:

Narinder K Verma

Ph. 224-***-**** email: acrygl@r.postjobfree.com

Summary:

More than 15 years hands on experience in installation, configuration, virtualization, migration, imaging, deployment & troubleshooting windows/mac laptops, desktops, servers, routers/switches, smart phones, tablets along with day to day 3rd level support for onsite and remote end users. Successfully supported 24/7 operations in a global environment, working with on-shore and off-shore teams.

Extensive hardware software support experience with Dell, HP, IBM, Lenovo & Mac laptops/desktops. Motorola, Cisco Routers and Switches, networking design, VM Fusion, VMware, HDD Encryption with End Point Protection, Filevault, Cauliflower Vest, Symantec Antivirus, AVG, McAfee etc. Experience with Windows Server 2003, 2008, 2012, Windows OS XP/7/8.1/10, Linux/CentOS, Microsoft SCCM 2007, 2012, Microsoft Intune, SEP, SCEP, IBM’s BigFix for updates, patch management, remote deployment tools for infrastructure, implementation, migration, maintenance, client upgrade, operating system deployment, applications install & support.

Education: Master’s Degree, A+ Certified, MCP Certified, Win 2K, Win XP Pro, Win 2007, Win 8, Mac OS & Windows Server 2003 and 2008, SAP, QA & CentOS.

Skills: Windows & Mac laptops, desktops & servers Installation, Configuration & Administration, Active Directory, Data Storage, Backup & Recovery, VMware, Citrix, Remote Desktop, VPN, HDD Encryption, BigFix & SCCM.

Operating Systems: Win 2K, Win XP, Vista, Windows 7, 8.1, 10, Windows Server 2003/2008/2012, Mac OS 10.8, 10.9, 10.10.5,, Dos 6.22, Linux, CentOS, Unix, Android & iOS.

Software: MS Office 2007, 2010, 2013, MS Office 2011 for Mac, IE, Google Chrome, Test Central, MS Project, Visio, Adobe Products, Exceed, G-mail, Outlook, Lotus Notes, SEP12, McAfee, AVG, CA, VI Editor and YUM Repository in Linux etc.

Hardware: DELL, HP, Compaq, IBM, Laptops, Desktops and Servers.

Protocols: TCP/IP, IPX/SPX, NetBEUI, NWLink, DHCP, DNS, WINS, PPP, SMB, FTP etc.

Network Topologies: Fast Ethernet, Wireless 802.11 B/G & N

Career History & Accomplishments:

Senior Software Analyst – Motorola Mobility Sep. 2011 to Present

Working with Laptops, Desktops, reimaging, patches, updates, Servers & Active Directory in switched network environments and supporting more than 3000 users.

Install and configure Mac OS 10.9, 10.10, Windows 7, XP Pro, Motorola Images, MS Office 2003, 2007, 2010, 2011 & 2013, MS Project, Visio, SEP12, Acrobat Products and Unix/Linux etc.

Install, Configure and troubleshoot Windows OS, Firewalls, Proxy Servers, CISCO, Junos Pulse, VPN, Motorola Remote Secure Access and Windows Multi Media Player, VLC, VNC, Real Player etc.

Map network drives, samba drives, add, remove machines names to & from Domains, add, create, delete, disable user accounts, apply Group Policies, reset, synchronize login, exchange, gmail passwords and maintain user profiles, system policies, Secure Remote dial-in using RSA Secure ID, change requests approvals, hardware and software Token.

Working with login scripts issues, monitor, improve network performance, clearing up print queues and troubleshoot and improving, updating slow performance machines both servers and end user machines including laptops, desktops, servers and mobile devices.

Worked on various project assigned by management to secure Motorola Network, reduce ticket numbers, Minimum Downtime and Maximum customer satisfaction with Motorola IT.

IT Support Specialist - CSC (Motorola) Jan 2004 – Sep 2011

Imaged and installed new computer systems for new & existing users.

Installed, configured & supported Standard and Proprietary Applications & Software.

Setup, configure and Install new Servers, Workstations, PC’s and Laptops.

Remote users to resolve complicate software issue, virus problems, data recovery with latest tools.

Testing New and updated Software/Applications and building machines for corporate users.

DSS Engineer – ABS (Motorola) Jul 1999 – Dec 2003

Installed, configured, supported laptops, desktops, Servers and workstations for Motorola Solutions employee.

Installed and Configured Applications like MS Office97, 2000, MS project 98, 2000, MS Outlook 98, Adobe Acrobat Reader, Adobe Photoshop, Corel PhotoDraw8.

Prepared Laptops for Market Executives, Managers with latest OS, software and applications.

Installed & configured other peripherals and accessories with Serial, Parallel, & USB Ports.

PC Support Specialist (Dovenmuehle Mortgage INC) Sep 94 – Jul 1999

Responsible for Supporting & Troubleshooting Novell and Windows NT Network with 500+ Users.

Installation, configuration of new software, hardware and upgrading existing PC’s for better performance.

Configured & supported Windows 95, Windows 98, Windows NT 4.0 and MS Office 97, Logon Scripts, Connectivity Problems, IP & IRQ Conflicts and other Network issues.

Fixed Network Printers and Printing Problems. (HP Laser jet 3 SI’s, 4 SI’s, 5SI’s LaserJet 4 Plus/5.

Managed Company’s Database in all departments with greater security.

Replaced old & damaged System Boards, Hard Drives, Diskette Drives, CD-ROMS, NIC’s, Modems,

Sound and Video Cards and worked on Mainframes Applications like Alltel, Accutrek and CPI.

Multi-Lingual: Fluency in English, Hindi, Punjabi and Urdu

Status - US Citizen

References – Available upon request



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