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Customer Service Microsoft Office

Location:
Salt Lake City, UT
Posted:
October 04, 2015

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Resume:

Profile

I am a Business Administration graduate with over 10 years of successful Accounts payable/receivable and problem solving skills. Known for being self-motivated and goal oriented. Ability to listen and communicate effectively, assuring that staff and clients receive proper treatment and services. I have knowledge and skills in various AP/AR systems and Microsoft Office Suite.

Education

Associate of Applied Science – Business Administration Dec 2012

Broadview University – West Jordan, UT

Related Coursework:

oAccounting I

oBusiness Writing & Communication

oMS Office Applications I & II

oOperations/Business Management

oBusiness Law & Ethics

Certifications

Visa Arbitration & Compliance – Certification

Visa Bankcard School of Business

Work Experience

ROSSIGNOL – Park City, UT Aug 2013 - Sept 2015

Accounting Specialist

Initiated a quicker turnaround time on employee reimbursements.

Setup online accounts to monitor account activity and invoicing eliminating printing costs.

Talisker Mountain Inc. – Park City, UT Dec 2010 – June 2013

Accounts Payable Clerk

Initiated timely payables entry, increasing job productivity

Designed & Organized Excel File to track Employees Reimbursements

Set up Utility accounts to be paid online, eliminating check printing

Upper Case Living – Sandy, UT July 2008 – Aug 2010

Accounting Clerk

Reduced accounts payable cycle to30 days, eliminating finance charges

Implement prompt payment of payables to venders who offered a discount for early pay

Scanned check copies into a PDF file to reduce paper cost and storage

Vertis Communications – Salt Lake City, UT May 2004 – April 2008

Accounting Clerk

Initiated shorter invoicing cycle, improving client account satisfaction

Created and introduced new workflow processes, increasing productivity

Implemented organization and monthly rotation of accounting files

Magellan Behavioral Health 1998-2002 – Sandy, UT

Customer Service Representative

Inbound calls

Obtaining certification to providers

Resolved claim issues

Support Staff

Typing letters of agreement with healthcare providers

Monitoring of afterhours log

Assisted in reorganization and creation of workflow procedures for support staff positions

Fastway Auto Glass- West Jordan, UT – 1995-1998

Office clerk

Incoming calls, Job quotes & Scheduling

Ordering of supplies

Accounts Receivable/Payable

Fidelity Investments – Salt Lake City, UT – 1992-1995

Chargeback Representative

Processed cardholder disputes- Involved customer service and correspondence between our cardholders and Merchant Bank to try and obtain Resolution.

Filing formal cases with Visa and MasterCard

Working with general ledgers and suspense accounts



Contact this candidate