Patricia Baker

Castro Valley, CA

510-***-****

Email: acryde@r.postjobfree.com

PROFESSIONAL ACHIEVEMENTS:

Thirty six years of successful experience in customer’s service and passenger safety with the ability to ensure satisfied customers and profitable operations.

I have outstanding communication and negotiation skills-utilizing interpersonal skills relating with others.

Effectively I handled difficult situations, negotiated as well as developed and implemented solutions to problems in order to achieve desired goals.

I am skilled with excellent management skills-the ability to coordinate multi-faceted activities.

Well-developed analytical and organization skills; goal directed and results oriented; able to assimilate goals in conjunction with the cities goals, cost effectiveness and budget awareness.

“Team Player” with self-motivation, initiative and business savvy necessary to meet the challenges of today’s competitive marketplace.

Able to accept new challenges and responsibilities.

TECHNICAL SKILLS:

Security clearance with Department of defense D.O.D., Department of Transportation D.O.T., Federal Aviation Administration F.A.A.

CPR certified in-flight emergency medical procedures certified.

Extensive experience with Delta Airlines reservation and passenger customer service programs.

PROFESSIONAL EXPERIENCE:

Delta Airlines

Thirty-six years experience in customer service and passenger safety. The last ten years of which was in Delta Airline’s high value customer international markets. In this position I provided extraordinary customer service and safety to Professional Actors, athletes, musicians, corporate executives and dignitaries.

EDUCATION:

Bachelors of Science in Nutrition, Minor in Communication, California State Polytechnic University, San Luis Obispo, Ca

REFERENCES:

Richard Anderson, President of Delta Airlines

PO Box 20530

Atlanta GA 30320

Richard acryde@r.postjobfree.com

Michele D. Parker, Managing Director of HR

Delta Airlines

PO Box 20530

Atlanta, GA 30320

Michele D. acryde@r.postjobfree.com

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