***** ***** ******

Makhaza

Khayelitsha

****

Tel:072*******/071*******

Email:acryd6@r.postjobfree.com

Employment Record

Current Employer: Izinga Access

Location : GoodWood

Tittle Position : Information Officer

Duration : Current

Duties:

Assisting public with the following information

Dealing with all queries pertaining to the public transport in Cape Town including Rail, Buses, Dial Ride, My Citi services and Parking Management.

Log all complaints pertaining to public transport in Cape Town

Information regarding routes, schedules ticket price, ticket outlets and location of the interchange, ranks and park and ride facilities

Log all complaints pertaining Road and Storm water where issues are reported on maintenance problem

Log requests pertaining Roads and Storm water whereby customers request new infrastructure or changes to the current infrastructure

Contact details of long distance buses, rail and taxi operators

Information regard tourism venues

Information regarding general and events related road closures

Information regard events related transport

Log Traffic and Freeway related obstruction of free flowing traffic

Log faulty traffic signals and report to the relevant department

Monitoring the traffic website to provide freeway information to customers

1.Call Centre experience

Navigation and capture of complaints on SAP,CRM

Case reporting on Roads and Storm water and faulty Traffic Signals on C3

Allocation of C3 complaint to the correct deport with GIS or Google Map identification of the exact location and depot

Compile a customer’s request for final distribution to Traffic reporting and FMS via SAP,CRM

Average answering of calls within 10 sec

Average talk time of 1min 30 sec

Soft skill training

Product knowledge average score 85%

2. Absa Bank Heerengracht Branch

(Teller)

Money handing experience desire

Generate sales

Excellent verbal and written communication skills

Analytical and problem solving skills

Retail experience

Balancing at the end of the business day, count money in drawers and insure that the money balances against money that started the day and transaction processed for customers during day

3. C.N.A (V&A Waterfront)

Receiving payments in cash, Edcon accounts

Processing sales and ensure they quick, accurate and efficiently

Maintaining report transactions

Guiding and solving customer queries

Provide training and assist new staff

Stock taking

House keeping

Education

Matriculated 2005 at Luhlaza High school

National Diploma in Human Resource Management: Cape Peninsula University of Technology

Course covers: personnel management, Business management, Communication, accounting, end-user computing, statistics, labour law, industrial relations, and management of training

Additional course

Transport Management Centre courses

SAP C3 Notification (2015)

SAP CRM phase 1 (2015)

OH and S

Word, Excel, Outlook

References

Mr. Nelson Mathamba: 021-***-**** (supervisor)

Mrs Sallie AAliyah: 021-***-**** (Teller’s manager)

Mrs Alien Lobster: 021-***-**** (manager at CNA)

Contact this candidate