Rekhendra Ramdehal

acrycz@r.postjobfree.com

201-***-****

CUSTOMER SUPPORT MANAGEMENT

Highly experienced in facilitating customer support in a demanding environment, while maintaining the highest quality of service. Excellent listening, oral and written communications skills, as well as, problem solving and negotiating skills. Makes decisions independently and quickly with minimal escalations. Effectively interact with all levels of the organization and public.

Experience

Experience

Advanced Car Service Alpine, NJ

Black Car/ Limousine Driver 2011-2013

Personal Driver for the Company’s exclusive high-profile clientele. Pick-up from home to work or other, as directed, locations.

Airport, work, leisure, any P/U & D/O work as designated by Clientele.

St. Peter’s College Jersey City, NJ

Enrollment Specialist 2008-2011

Facilitated Student registration and payments.

Managed student information changes, transcript and verification requests.

Responsible for all mail & phone for Enrollment & Bursar Services Departments.

Cablevision Piscataway, NJ

Inbound Sales Manager 2006-2008

Fielded customer inquiries on billing & products to customers’ satisfaction.

Established new accounts and Up-sold current customers’ services.

The Children’s Place Secaucus, NJ

Quality Assurance Manager/Lab Technician 2005-2006

Managed Database & Inventory of all QA Lab samples.

Assisted QA Director with all Data Management Projects.

Created Vendor Guides, Prepared documents for Vendor Summits.

Invoiced all Vendors and Agents for testing done in QA Lab.

Office Team Jersey City, NJ Customer Service/Collections/Office Administration 1997-2005

Increased performance of collections by applying industry proven customer service methodologies.

Developed team strategies & streamlined process by documenting protocols.

Improved department performance by fusing customer support experience with professional etiquette.

Proficient Clerical experience: data processing, phones, filing, faxing, copying, etc.

Interfaith Medical Center: St. John’s Hospital Brooklyn, NJ

Nursing Administration Assistant 1995-1997

Scheduled staff of RN’s, LPN’s, NA’s & Per diem for the upcoming shifts.

Primary Point of Phone Contact for Nursing Administration Department from all floors.

Daily inventory check of all departments a throughout the hospital as per Division requests.

Education

New Jersey City University Jersey City, NJ

Undergraduate Studies: Psychology 2014

St. Peter’s University Jersey City, NJ

Undergraduate Studies: Sociology, Education 2009-2011

Alpha Train Technical Institute Newark, NJ

Microsoft Certified Systems Engineer Networking Courses, Word, Excel 1999

Fordham University Manhattan, NY

Undergraduate Studies: Psychology, Philosophy 1989-1991

Interests/ Activities: Bone Marrow Donor, Community Charities

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