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Customer Service Manager

Location:
Forest Park, GA
Posted:
October 04, 2015

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Resume:

Mieasha Dixon Gwyn

*** *** ***** ***

Forest Park, GA. 30297

678-***-****

E- Mail: acrycn@r.postjobfree.com

PROFESSIONAL SUMMARY

A resourceful, highly motivated, team oriented professional with a successful background in startup situations and organizational management. More than 10 years of progressive experience in all phases of Operations, Childcare program development and management.

Career Highlights

Cascade Family Fun Center Operations & Administrative Manager (2013-Present)

Golden Glide Fun Center Operations & Administrative Manager (2008-2013)

Open building and closing building, overseeing daily operation, delegate task to over 15 employees

Travel to other businesses to promote the business and market promotional materials

Assist at sister locations when needed (Golden Glide, Cascade, Metro Fun Center

Coordinate distribution of all incoming communications (including faxes, e-mails, memos, letters, newsletters, and phone calls) whether from customers, employees, management, or the general public

Maintain a professional attitude with sincerity and enthusiasm reflecting excellent customer service

Coordinate all functions of the hiring process including prescreening applicants, correspondence with applicants, and scheduling interviews with other Team Leaders

Generates, runs and formats reports/spreadsheets; compile data as well as various tracking tools

Meeting management to include: meeting planning, set up & logistic, taking & distributing meeting minutes

Assist with preparation for special events, meetings and conferences; provides field marketing event support

Handle cash transactions, petty cash, and credit card processing.

Input data into P.O.S. secure daily transactions,perform other cash functions on a daily basis

Complete weekly inventory

Compile inspection reports for building equipment and make necessary calls for repairs when needed

Assist business partners in monthly serving of the building and/or any inspections required

Girls Incorporated Interim Center Director/Assistant Center Director (2002-2006)

Open and close facility

Collect monthly fees, complete ledger for fees collected and notify parents when fees are late or unpaid

Schedule monthly meetings for staff and parents

Schedule and / or assist on field trips

Keep all member files up-to-date with all required documentation

Schedule and oversee emergency drills

Manage day-to-day operation of a center based facility for not-for-profit agency including conducting bi-monthly staff meetings and/or trainings

Interim Director with a not-for-profit- agency responsible for identification, interviewing and selection of staff

As member of Management Team assist in developing strategic and operational plans to assure progress in achieving goals and objectives of a not-for-profit agency

Administer performance reviews for program staff, as needed

Recruited, supervised and trained summer interns and volunteers for not-for-profit agency

Development of strength based recruitment plan for low income/high risk youth

Allgood Headstart Center Lead Teacher 1999-2002

Create and implement daily lesson plans for 3 and 4 year old students

Follow curriculum guidelines

Maintain a clean, safe, fun and educational environment

Access each child developmental progress by using evaluation tools

Complete quarterly home visits with the parents and schedule parent teacher conferences

Train and develop substitute and assistant teachers

COMPUTER SKILLS

Microsoft Office Suite XP (Excel, PowerPoint, Word), Outlook, QuickBooks, IDEAL POS System

EDUCATION & SPECIALIZED TRAINING

Axia University of Phoenix, (2013); Bachelor of Science in Business Management, Presently Enrolled

Devereux Georgia, (2004) Therapeutic Foster Parent- MAPP and CPI Training

United Way of Greater Atlanta, (2006); Outcomes and Evaluations Measurement training

Early Childhood Education and Childcare Diploma, (2001); Lanier technical College, Gainesville, GA

Child Development Program (2000); Kennesaw State University, Kennesaw, GA



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