Mark Ghosh, MBA, MS

***** ******* ** ********, ** 44145 419-***-**** acryc7@r.postjobfree.com

Summary of Qualifications

Highly motivated Information Technology professional with 15 years of IT experience, including 6 years of management experience. Hands on in leading all stages of software development efforts. Eager to be a servant leader. Enjoy managing, motivating and guiding successful teams. Off-shoring experience. Diversified education in Computer Science and Business Administration.

Professional Experience

The Sherwin-Williams Company, Cleveland, OH 2012-2015

IT Manager II, Website Development; Diversified Brands, Global Finishes, Latin America

Team Management of on-shore and off-shore Software Developers working on Diversified Brands, Global Finishes, Latin America Websites and Web Properties

Languages and technologies that are part of this position include Java (Struts 2 and Hibernate), SQL (Oracle), PHP, MySQL and ASP.

The Sherwin-Williams Company, Cleveland, OH 2012-2015

IT Manager II, Website Development; SAFe Scrum Master, Digital Delivery Team

Management of the team responsible for the maintenance of Sherwin web properties, including www.sherwin-williams.com and www.swdecorating.com.

Worked directly with Interactive Marketing to define and deliver on marketing SLAs to the rest of the company.

Provide for all the updates to the Sherwin-Williams website via the team

Manage a team of 15 developers and designers at our headquarter in Cleveland

Hired and manage off shore team of developers for Sherwin-Williams.com in Malaysia

Monitored various KPIs for the Maintenance team, including total time per ticket and provided constant improvements including averaging over 1000 tickets per year and growing

Was part of three separate re-structures of the Sherwin Development teams, including conversion to Agile

Languages and technologies that are part of this position include Java (Struts 2 and Hibernate), SQL (Oracle) and ASP.

BUCKEYE CABLESYSTEM, Toledo, OH 2004-2012

Application Development & Support Manager (2008-Present)

Responsible for leading application development and support initiatives, leveraging experience and technical expertise to enhance company technology resources and applications.

Led a team of software engineers, analysts, and designers in the creation, implementation, and support of a consolidated web presence and data provisioning system; provided oversight and guidance in all phases of the project to ensure all performance and project deliverables are met on time and within project scope.

Spearheaded the development of an electronic bill presentment and payment application utilized by 200,000+ customers to view and pay their bill online, resulting in the monthly collection of $1.5 million in payments.

Led a team in the development and launch of a workforce management application utilized by 200+ field technicians, resulting in a 94%+ on-time maintenance and installation performance rating.

Collaborated on an automated disconnect application, terminating cable service to late paying customers resulting in an operational savings in excess of $500K and reduced truck rolls by 5,000.

Slashed clerical time and expense associated with the collection and distribution of internal documents for authorization with the development of an internal document management and routing system.

Oversaw the planning, development, and launch of multiple contest applications used to register 100,000+ users to play games and win company prizes.

Collaborated with Cable Industry Consortium, CABLELABS, and OCAP/Tru2way Initiative in the implementation of the Tru2way platform of the future.

Coordinated the management and delivery of several multi-department projects ranging from set top box deployments, online subscriber management systems, and online photo albums to subscriber usage analysis and accounting.

Implemented change management and modern project management policies within AD&S Department.

Languages and technologies in use during this tenure include ColdFusion, Perl, C#, ASP.NET, SQL, TSQL, ROR, PHP, CSS, SOAP.

Software Engineer, IP Engineering (2004-2008)

Software developer and project lead on a diverse range of corporate projects focused on the enhancement of the features and value of Buckeye’s product offerings through the development and maintenance of advanced media management and distribution applications.

Spearheaded the development and launch of a company-wide automated credit card payment system and a photo application-sharing program providing storage and sharing capability for hundreds of thousands of photos.

Worked extensively with various vendors in the development and modification of RFCs, improving performance compatibility with new technology while increasing interoperability and productivity.

Increased system automation and performance with the upgrading of internal management scripts and websites to maintain high-speed data networks.

Consolidated security and enhanced stability of Linux and Sun systems in the core network.

Applications utilized: ColdFusion, Perl, SQL, TSQL, PHP, CSS, SOAP, and Linux Bash Scripting.

WORDPRESS FOUNDATION, San Francisco, CA 2009-Present

Board Member

One of the original developers involved in the development and evangelism of the fantastic WordPress Blog platform, providing oversight and guidance in leading open source software initiatives.

DIRECT COMPUTER, Toledo, OH 1999-2002

Manager, Service & Project

Provided direct oversight and leadership over project and operational development for 50+ small and mid-sized companies, leading the design and development of customized network systems and hardware and support functions, working directly with customers in the research and documentation of project deliverables and specifications.

Led team in eliminating security loopholes, analyzing systems for secure shell transactions, and conducting risk analysis of shared web resources.

Education & Professional Development

University of Toledo, Toledo, OH

Master of Business Administration, International Business (GPA 3.9)

Master of Computer Science & Engineering (GPA 3.9)

College of Wooster, Wooster, OH

Bachelor of Arts in Physics Minor: English (GPA 3.2)

Professional Affiliations

Former President, Business Network International (BNI), Airport Highway, Toledo Chapter

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