**** ****** ****** *****, *********, NC ***** 803-***-****

Summary

Highly motivated and detailed-oriented IT professional with five years of experience as a satellite systems specialist with proficiency in satellite communications, line of sight, radio communications, and LAN/WAN administration. Successful in the planning and implementation of new network protocols and technologies. Ability to coordinate and direct all phases of project-based efforts while managing, motivating and guiding teams of four or more personnel. Committed to working collaboratively with others to accomplish organizational goals. Able to complete tasks and prioritize under high stress and aggressive deadlines. Holds a DOD security clearance. Seeking to work in a challenging environment with diverse assignments and projects.

Skills

Personal

• Strong communication and interpersonal skills

• Strong problem-solving and analytical skills

• Effective time management skills

• Management and supervision of personnel and

equipment

• Team leader as well as team player

• Resourceful and quick learner

• Committed to producing results

• Self-motivated to learn new technologies

Technical

• Cisco Routers and Switches

• Linkway S2 TDMA Modems

• FDMA modems

• SNMPc

• Telnet

• SSH

• Active Directory

• Server 2008

• MS Office (Word, Excel, PowerPoint, Outlook)

Experience

UNITED STATES ARMY

Tactical Satellite Systems Supervisor, Sergeant

Greenville, SC (05/2015 – current)

• Plan, coordinate, and configure the direct installation, maintenance and management of tactical satellite communications

• Advise and assist Senior Leaders regarding proper technical and tactical application and maintenance of communications equipment

• Responsible for the welfare and management of 2 junior technicians

• Received a superior rating on the last three consecutive annual evaluations Information Systems Support Supervisor, Sergeant

Augusta, GA (06/2013-05/2015)

• Supervised seven personnel and managed $1M+ worth of signal equipment

• Installed, operated, performed strapping, restrapping, PMCS and unit level maintenance on communication security devices.

• Trained junior technicians in the installation, operation, and maintenance of telecommunications equipment

• Received a Certificate of Achievement for expertise during Operation Red Dragon Network Operations Administrator/Information Management Officer, Sergeant Bagram, Afghanistan (04/2012 – 02/2013)

• Remotely configured, monitored and troubleshot a Voice and Data communication network supporting over 2,000 users on classified and unclassified systems

• Provided assistance to on-site technicians as network issues occurred with an overall uptime of 96 percent

• Supervised a team of four network administrators, scheduled work hours, resolved conflicts, completed evaluations and compiled shift transition documentation

• Responded to incoming calls/emails regarding customer concerns

• Diagnosed and troubleshot laptop, printer, and telephone issues

• Submitted trouble tickets via BMC remedy and escalated customer issues as necessary

• Acted as a liaison between customers and technicians providing follow-up reports to both parties

• Documented and recorded all issues and troubleshooting methods Satellite Communications/Information Systems Operator, Specialist Greenville, SC (10/2010 – 04/2012)

• Supervised a team of four satellite communications technicians

• Maintained 100% accountability of over $900,000 worth of equipment

• Provided real time voice and data for multiple subscribers

• Troubleshot automation equipment and systems

• Installed and maintained Wide Area Network and Local Area Network Equipment

• Received a Certificate of Achievement for missions as the team leader for operations of the 156B Phoenix Satellite Terminal

Education

UNITED STATES ARMY (11/2009 – current)

Technical

• Basic Electronics Maintenance and

Troubleshooting

• FDMA/TDMA Modem Training

• Cisco Routers Training

• Multiplexer Integration and Defense

Communication Satellite Subsystem

• Computer Applications

• Computer Technology Repair

• Operations Management

• Tactical Satellite, 156B Phoenix Terminal

Training

• Promina Switching Multiplexer Unit

Leadership

• Warrior Leader Course

• Principles of Leadership

CLEMSON UNIVERSITY

Clemson, SC (08/2015)

B.A. Biological Sciences, minor in Psychology

PROFESSIONAL CERTIFICATIONS

• CompTIA Network + (2012, recertification Oct 27)

• Currently pursuing CompTIA Security +

Additional Information

Achievements

• Army Reserve Component Achievement Medal

(2012, 2015)

• Afghanistan Campaign Medal (2013)

• Armed Forces Reserve Medal (2013)

• Army Commendation Medal (2013)

• Bank of America Joe Martin Scholarship

(2011)

• Certificate of Achievement (2011, 2014)

• National Defense Service Medal (2013)

• Non-Article 5 NATO Medal of Service (2013)

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