AMOSU, TEMITOPE MEDEME

Address: No *** Olaniyi street, New Oko Oba, Agege, Lagos.

Tel: 080********, 080********; e-mail: acry75@r.postjobfree.com

Career Objective:

I am an articulate and hardworking individual who is developing a career within the Human Resources (HR) Sector. I have a strong working knowledge of equality and diversity in relation to customer service delivery through execellent interpersonal and communication skills gained through joint working partnership. I have time management skills that enable me to meet targets and deadlines. I can work effectively when under pressure with little or no supervision. Also, I have the ability to adapt to new technology and working environment co-operatively as part of a team or working productively on my own initiative.

Personal Data:

Date of Birth: December 30th, 1988

Marital Status: Single

Religion: Christianity

State of Origin: Lagos State

Nationality: Nigerian

Sex: Female

Education:

Dates Institution Qualification Gained

2011 – 2012 Chartered Institute of Personnel Associate Member of the Institute

Management (CIPMN)

2005- 2009 University of Lagos, Akoka, B.Sc. (Industrial Relations and Personnel Lagos. Management) - Second Class Upper Division

2003- 2004 Providence Heights Secondary WASSCE

School, Fagba, Lagos

1998- 2003 Federal Government Girls’ Junior Secondary School Certificate. College, Sagamu, Ogun State

1993- 1998 University of Lagos Staff First School Leaving Certificate

School, Lagos

Work Experience

1. July 2013 – Present Diamond Bank Plc

Personal Banking Officer

Job Description:

- Explain, promote and sell a range of appropriate bank product offerings and solutions that meet the financial needs of small business customers.

- Interact and conduct a needs analysis to identify customer needs effectively when opening new accounts.

- Resuscitate, retain & increase revenues from dormant, current, and new private banking relationships.

- Ensuring timely and professional resolution to all complaints, requests and queries received .

- Liase with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.

- Sourcing existing customer data to identify expansion and/or additional business opportunities, Identifying opportunities to migrate top-end customers.

2. November 2011 - January 2013. Emerging Markets Telecommunication Services Ltd (Etisalat Nigeria)

Customer Care Executive

Job Description

Attending to customers calls.

Identify and resolve customer’s queries and complaints.

Escalate and route customer’s queries to the relevant process operators.

Follow through customers queries ensuring prompt resolution and feedback

Enlighten and educate customers on new products initiatives within Etisalat.

Attend team meeting and other call center specific initiative.

3.March 2010 – February 2011 National Youth Service Corps

Human Resources Department

NNPC/PPMC, Mosimi Area Office, Ogun State

Duties

Providing direct support to executives.

Preparing weekly reports.

Scheduling meetings and appointments.

Relay messages and distribute information to employees.

Additional Information:

I like meeting new people

In my spare time I enjoy swimming and travelling.

Computer literate.

References:

Available on request

Contact this candidate