EMPLOYMENT

February ****-Present

SITEL

[Customer Service Associate- {Work at Home}]

Have assisted customers on campaigns with NASCAR, Proflowers and DirecTV in the past

Currently with Health Net Federal Services

December 2012-February 2013

Centurylink

[Customer Service Representative-{Work at Home}]

Assist customers over the phone with general inquiries

Assist customers with billing questions

Assist customers with setting up accounts

April 2012-November 2012

Convergys-DirecTV-Cincinnati, OH

[Customer Service Representative-{Work at Home}]

Assist customers over the phone with general inquiries

Assist customers with making programming changes

Assist customers with billing questions

Assist customers with upgrading programming and equipment

November 2010-December 2011

Dish Network-Christiansburg, VA

[Advanced Technical Support Representative]

Assist customers over the phone and by email with technical issues

Walked customer’s through troubleshooting over the phone

Replaced equipment or sent a technician as needed

Cold called business/residential potential customers

October 2008-November 2010

Pilot-Flying J-Fort Chiswell, VA

[Cashier]

Greeted customers

Handled multiple transactions daily [cash, check and credit]

May 2005-May 2008

Pre-Major Advising-Radford University-Radford, VA

[Office Assistant]

Greeted students, faculty and parents

Made appointments for students

Kept student files updated

EDUCATION

September 2013-Present

Walden University

[Forensic Psychology]

Masters of Science

January 2005-May 2008

Radford University-Radford, VA

[Psychology & Criminal Justice]

Bachelor of Science in both fields

August 1999-June 2004

Fort Chiswell High School-Max Meadows, VA

[Advanced Studies Diploma]

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