CALLIE J. WHEAT

**** ***** *** ******* ** LAGRANGE, GA 30241404

404-***-**** acry4u@r.postjobfree.com [Type your website]

CALLIE WHEAT

Objective

To become an integral part of Quality, Productivity and Customer Service, offering experience and knowledge in management, team leading, communication, problem solving, multi-tasking, and Microsoft applications. Highly motivated, quick learner with commitment to gaining knowledge; regarded by peers and mentors as organized, able to work efficiently and effectively. Maintain and utilize my dedication and initiative to assist in production support; while, continuously ensuring the highest quality products and customer service

Skills

Project Management, Customer Service, Scheduling, Receiving, Shipping, Sales, and Quality Inspection with IQS (Initial Quality Study) training, Computer Information Systems, Microsoft Office, Type 65 wpm

Experience and Employment

American Home Shield: LaGrange, GA (June 2015 - Present)

Customer Service Associate - call center representative. Provide knowledge and understanding of AHS product coverage, guidelines, policies, and procedures, while maintaining a professional and businesslike relationship with both internal and external customers. Ability to deescalate calls, dispatch items, add-on items to work orders and move through the system swiftly and efficiently; provide every customer with the best possible service experience

C'SONS: LaGrange, GA (February 2010 - October 2011/ April 2014 - Present)

Manager/ Bartender - Excel at customer service, manage daily operations; including training, shipping, receiving, sales and quality of products, back/front office POS (Point of Sale) systems

Kia Motors Manufacturing of Georgia : West Point, GA (October 2011 – April 2014)

Production Team Member – Perform Team Leader roles and responsibilities in an OEM (Original Equipment Manufacturer) automotive environment; General Assembly Trim 1 South, Perform required tasks to complete tasks at hand within given 52 second tack time. Maintain great efficiency and Quality at the process; as well as, perform Keeper checks/torques. Work in areas with strictly enforced safety regulation, including airbag lock and all major base electrical connections. Practice ISO (Automotive Quality Standards) standards, On the Job training, and 5S standards. Trained in IQS standards

KMMG Operations, ISA : LaGrange, GA (July 2011 - October 2011)

Quality Inspector/ Engineer - Worked for GAPS at KMMG performing quality control checks of PIO installations before vehicles are processed and shipped

KMMG Operations, EXPRESS : LaGrange, GA (August 2010 – July 2011)

Quality Inspector/ Engineer - Worked for EHD at KMMG performing supplier quality control checks, checked supplier quality whenever needed; including parts within Glovis, Sewon, SL Alabama, Ajin, Johnson Control, etc. Worked in an extremely time sensitive environment.

DOWNTOWN RESTAURANT GROUP : LaGrange, GA (October 2005 – March 2010)

Manager/ Bartender/Catering Events - Excel at customer service, manage daily operations; including training, shipping, receiving and sales

CHAMPS SPORTS : Kennesaw, GA (September 1999 – August 2002)

Sales Representative/ Assistant Manager

Education : LaGrange College - 12 hours until completion, Bachelors' of Arts and Science

References :

Donna Broom 706-***-****) – Former Employer/ Group Leader at KMMG

Christy White 706-***-****) – Former Employer

Cliff Carlisle 706-***-****) - Friend

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