RESUME

PHILIP JOHN MATHEW

Personal Particulars:

Date of Birth : 13TH Jan 1984

Email id : acry4o@r.postjobfree.com

Contact number : +91-970*******/ 750-***-****.

Marital Status : Married.

Residential Address:

Permanent Address : 402, D wing, Regal Enclave, Opp Seth Vidhya

Mandir School & College, Vasant Nagari,

Vasai East, Thane: 401208

Educational Qualification:

Completed H.S.C in the year 2001.

Completed S.S.C in the year 1998.

Language Known:

English, Hindi, and Marathi.

Passport No: N0171344

Expiry Date: 02/06/2025

ORGANIZATIONAL EXPERIENCE

Nov 2012 to April 2014 as Sr Process Associate/TL for Marketential Concepts LLC Thane.

Significant Highlights:

Selling AMC to the new customer for Technical Support.

Interacting with customer on daily basis through phone and remote access.

Been a Mentor for New Trainees and also handled team of 18 members.

Also Trained New Trainees for Process and Product.

Monitored the OJT calls before sending the reports to Manager.

Resolve Customer Query for their computer problems.

Giving the best possible option to retain the customers.

Always ensured to meet the targets on regular basis.

August 2011 to April 2012 as Brand Ambassador for Sanda Wellness, Mumbai

Significant Highlights:

Providing Customer Support and Selling Health Supplements’.

Giving the best possible option to retain the customers.

Always been the best performer.

Always ensured to meet the targets on regular basis.

By helping other team members of team been a team player.

June’08 to June 2011 as Customer Relations Executive and SME with Sypher Solutions Pvt Ltd, Hyderabad.

Significant Highlights:

Selling AMC to the new customer for Technical Support.

Interacting with customer on daily basis through phone and remote access.

Been a Mentor for New Trainees and also handled team of 18 members.

Also Trained New Trainees for Process and Product.

Monitored the OJT calls before sending the reports to Manager.

Resolve Customer Query for their computer problems

Jan’06 till May’08 as Customer Relations Executive cum TL for Infogence Solutions Pvt Ltd. Mumbai.

Significant Highlights:

Providing Customer Support and helping them to get free Medical Supply through Medicare Card.

Also did Outbound Selling of 3G and Orange Mobile’s.

Been a Mentor for New Trainees and also handled team of 18 members.

Also Trained New Trainees for Process and Product.

Monitored the OJT calls before sending the reports to Manager.

Always helped my team members to complete the team target.

Oct 2004 to Jan 2006 as Customer Relationship Executive with Reliance Info Stream Pvt Ltd, Mumbai.

Significant Highlights:

Provide Customer Service for Delhi Region Customer for Reliance India Mobile and Land line Service.

Ensuring to meet the SLA, KPI and Quality on regular basis.

Always been a team player.

Date: Place:

Philip J Mathew.

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