IRVING PAGAN

*** ******** **** **, ** ***** 718-***-**** acry4c@r.postjobfree.com www.linkedin.com/pub/irving-pagan/43/335/9a

A dynamic results-driven Systems Administrator with more than 13+ years of experience in fast paced, high level enterprise environments. A problem-solver with a passion for technology; able to see the "big picture". Project Manager, who has built close relationships with Business Managers to meet their technology needs. Demonstrated leadership and interpersonal skills with an expertise in:

*Project Management*Enterprise Support*Strategic Planning*Client Relations*Disaster Recovery*Trading Floor Support

TECHNICAL SKILLS (Software/Operating Systems/Utilities)

VMware: ESX Server, Virtual Infrastructure, Virtual Center, VMware Converter, VDI, VMotion

Windows 2003/2000 Servers, Active Directory, Clustering, Terminal Servers, Exchange 2003, Wireless Devices, Tablets,

Market Data Application: Bloomberg, Reuters 3000 Xtra, MS Office, Apple iOS, Tandberg, VOIP, Printers, Digisenders

Hardware: SAN, NAS, Servers: IBM\HP DL series, Workstations: Dell\HP\IBM, Digisender, Blackberry, Apple wireless devices.

PROFESSIONAL EXPERIENCE

Citi - Capital Markets / Global Markets 2010 -2013

Technology Support: Senior Tech Analyst / Assist. Vice President

Daily duties include: Capital Markets Origination / Investment Banking / Global Markets

Supported 200+ servers and 600+ Capital Markets clients located on the trading floor. Responsible for all technology requests, new product testing and tracking audit compliance. Worked seamlessly with Business Managers to meet Service Level Agreements.

Daily duties included:

Recommending technical solutions to complex business projects and coordinating the implementation of the approved course of action.

Actively discussing outstanding issues with engineers and help desk analysts and recommending resolutions.

Maintaining servers via health report software, to ensure they were fully functional and patches were up to date. Monitored and ensured NetBackup was running across all servers and NAS devices.

Performed Risk Management by monitoring Audit Logs of my team’s day to day tasks and ensured all work had been justified to meet company policy.

Notable Projects include:

Introduced, documented and deployed Reuter-Kobra 3000 to the firm. The application is now being used on global level.

Managed Win7 rollout, which led to the overall reduction of help desk calls by 10 percent.

Supervised Semi-Annual Disaster Recovery tests, partnering with business to ensure data/application integrity and availability across multiple remote sites.

Worked closely with Business Unit Managers on Client Entitlement reviews process. Entitlements were handled on quarterly basis, helping to reduce Data and Application costs by 5%.

Supervised 150 user migration to different location. Move was completed in one day with minimal interruption.

Managed software and application rollouts, including but not limited to Windows O/S (Win7), Office (2003/2010) and Market Data products. In addition to upgrading end of life hardware to ensure they were in compliance with CITI architecture requirements.

Recommend technology solutions to complex business projects, performed stress testing formalized.

Coordinated yearly Summer Analyst/Associate Program for Capital Markets and Equities.

Global Banking Engineering – Senior Tech Analyst 2007 – 2010

Provided Level 2 and 3 support to over 1800 users on the trading floor and Investment Banking.

Performed network administration tasks; monitored and created print queues, created and managed new user accounts including assigning access rights and permissions in Active Directory environment.

Deployed hot fixes, updates, and security patches to over 250 servers via in-house utilities.

Global Banking Engineering – Senior Tech Analyst 2007 – 2010

Assisted in hardware installations, maintained servers, networking equipment, and other supporting hardware.

Responsible for the deployment and support of Market Data Applications including Open Bloomberg, Reuters Plus.

Managed mass deployment of Office 2003 to over 1800 clients.

Salomon Smith Barney/Citigroup 1999-2007

Investment Banking Technology Support: Project Leader

Managed project to rebuild 1800 workstations from Windows OS (XP) to Windows NT.

Coordinated upgrade of desktops/laptops from Windows NT to 2000, Office 97 to Office 2000, and Exchange 5.0 to Outlook 2000. Project completed with minimal interruption.

Reduced I.T. response time by using VNC software to remote connect to user’s PC and troubleshoot software problems.

Installed, configured and tested TCP/IP, IP addressing/routing in Windows 2000.

Supported in-house applications including Calypso, Credit Control Panel, CDS Switch, Citisafe, DRM, Deal Maker, Intex, GK Switch, LYNX, Loan QT, Yield book and SDFS.

Setup users for remote access using Dial-up and VPN.

Utilized internal Ticket System to respond and keep track of troubled tickets.

EDUCATION

Monroe College, Bronx, N.Y. Associates in Business

Baruch College, N.Y., N.Y. Business Administration - incomplete.

CERTIFICATIONS

Microsoft Certified Professional

Microsoft Certified IT Professional

Microsoft Certified Solutions Associate

Certified Novell Administrator and Engineer - 1997

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