TIARA THOMAS

**** ***** ***** **. *****, MO ***13 C:314-***-**** Alt:314-***-**** acry2n@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated customer service professional with a background in sales and banking with the ability to go above and beyond to address all questions and concerns with the customer experience in mind.

SKILLS PROFILE

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-Excellent oral and written communication skills.

-Ability to take initiative as well as be a team player.

-Ability to retain information and quickly learn new technologies.

-Experience in building rapport with guest and providing a personable experience as well as provide compassion and empathy when needed.

-Ability to remain calm under pressure while working in a high-volume customer service environment.

-Ability to provide first encounter resolution to ensure customer satisfaction.

EMPLOYMENT HISTORY

Cage Vault Cashier, Ameristar Casino

10/1/2014 4/1/2015

St. Charles, MO 63303

- Exchanged paper currency for chips and coin money and redeemed vouchers.

- Resolved guest complaints quickly, effectively and tactfully.

- Safeguarded bankroll and notified management of any discrepancies.

- Verify all Resort and Food & Beverage Banks before issuing to Resort and F & B Employees.

- Settled slot machine jackpots and canceled credit pay outs with slot floor personnel.

Key Holder, KMart

9/1/2011 10/1/2014

Florissant, MO 63033

-Provided exceptional customer service by politely greeting and assisting every customer.

-Answered an average of 45 calls per day and directed calls to the appropriate department.

-Addressed customer concerns and set up and organized new membership contract, in person and over the phone.

-Earned management trust by serving as key holder to open and close store.

-Monitored cash drawers to ensure adequate supply.

-Set up and organized new membership contracts.

ACTIVITIES

-Singer, One Praise United: Part 2, St. Louis, MO

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