CAROL A. AHSAF

**** ********* **. ********, ** **779

407-***-**** acry1b@r.postjobfree.com

EXECUTIVE CAREER SUMMARY

High impact bi-lingual innovator with approximately 12 plus years in Human Resources Leadership role, executive coaching and regional, national and international Experience. Develop solution strategies, create lean cultures. Succession planning experience with demonstrated mergers and acquisition management; aligning management vision, introducing cutting edge strategies – delivering bottom line results. Quality Control, Customer Service, Safety, Outreach Programs and PMP. Bilingual Spanish.

CUSTOMER FOCUSED COST CONSCIOUS SOLUTION ORIENTED

OD / Training & Development/Diversity Project Management/ Operations Management

Talent Management/Change Management Motivational skills/Conflict Management

Employee Relations/Communications Recruitment Strategies/Retention/Forecasting

Alliance Partnerships / Legal Compliance / Project Management / Change Architecture

HR Best Practices /Benefits/Workers Comp/Shared Services/ Regional HR

PROFESSIONAL EXPERIENCE

Eastern Region HR/Operations Management

L & R Group of Companies. LLC. East Region 2015– Present

The Regional Human Resources/GM for Eastern Region, Orlando, Jacksonville, Atlanta, Chicago, Milwaukee, Newark and PA. Role: develop, initiate and drive HR programs training, operational system training within the organization and contribute to the operational business goals. Train new GMs. Lead implementations of all new systems. Work with HR Shared Services division.

Partner with Eastern Region Director of Operations & Executive VP of HR on development of organizational programs and projects, cross culturally resulting in systems improvement, operational effectiveness and employee efficiency

Provide strategic and tactical guidance to locations in organizational design, talent management, workforce planning, engagement, diversity, communications, employee relations, systems integration and GM management and training.

Analyze trends and metrics in partnership with the West Region HR group to develop solutions, programs and policies. Benefit, Compensation, Comp claims and management and Source2 recruitment strategies.

Coach employees and management through complex and sensitive issues by using judgment that is consistent with standards, practices, policies, and employment law. Encourage, model and teach teamwork and management skills.

Manage complex and difficult HR projects’ cross-functionally. ADP Systems, HRIS, etc.

Maintain solid knowledge of applicable employment laws, regulations, and business practices related to healthcare Human Resources; as well as remain current on all state and federal labor laws.

Lead weekly HR operations focus groups with GMs for input on operational projects and training initiatives.

Champion assigned employee group participation in various company/system initiatives, annual evaluations and learning initiatives. Ensure employee awareness, understanding and successful completion.

HR Resource Executive/ Business Coach

CPI Partners Orlando / Ft Lauderdale, FL / Charlotte, NC/NYC 2003 – 2015

Newland Associates, First Sun, LLC and the Ayers Group

Result-oriented Human Resource focused on individual and organizational change, systems conversion/change management. A charismatic coach, trainer and transitional workshop facilitator. Partnering with companies and organizations that are in mergers & acquisitions, major layoffs, talent acquisition and coaching individuals in transition to market them and prepare them for job search. Florida, bi-lingual coaching/outplacement services and Human Resource Outsourcing. Some of the clients I worked with - Mitsubishi, Wachovia, UBS Bank, Pitney Bowes, Merck, Allied Tires, and Hovensa (Hess Oil Refinery) St. Croix USVI. Adjunct Professor for BMCC - NYC. (2011-2012). World Recovery Service, LLC- Collection Agency

Business Coaching/Individuals &Teams, Management Coaching

Human Resources Outsourcing – Program Management

Change Management/Transition/Mergers & Acquisitions/Systems Integration

OD/Project Management/Operations/ Leadership Development/Training

alent Acquisition – tracking, measuring, benchmarking to achieve company strategic goals

CAhsaf Page 2

Championed the lean transformation throughout the organization and Leadership Development

Managed compliance programs (EEO, Workers Compensation, OSHA, Affirmative Action, etc.)

Initiated internal training programs for multiple locations and systems integration

Quality Control and safety training, processes and certification

VP of HR & Business Alliances 2001 – 2003

C N A Insurance

Reported to President and Executive Vice President of HR. Managed a 9 person HR support team for Maitland Commercial Insurance and regional business units. Developed and managed the design process for the Business Learning Center and 200 person call centers. Work with Shared Services division for benefits and payroll processing.

Reduced turnover 20% and increased retention by implementing peer review and redesigning the recruitment process to integrate the business units with the Learning Center training initiatives in alignment with corporate strategies.

Restructured the Learning Center’s training process, curriculum, technology, and media, resulting in an improved linkage of training with business unit needs and an optimization of employee competencies, skill sets, and cross discipline performance.

Co-created training programs that developed employee communication, management, and leadership skills as well as Quality Plus, Advantage Award, Leadership Mentoring, and Work / Life Balance programs. Programs were developed to ensure alignment and synergy between disciplines within the corporate HR.

Evaluated, benchmarked and implemented a performance management system to align employee performance measurements and corporate goals and objectives.

Assessed the HR team for competencies to balance strengths and team efficiency and effectiveness for optimal performance creating an HR environment conducive to self-growth, development and synergy.

In a difficult hiring environment established a comprehensive recruitment system, including web-based initiative.

VP/Director of Human Resources

Zenith Media Services Inc. Division of Saatchi & Saatchi – NYC 1996 – 2001

Reported to the CFO of this $600 million media company. Responsible for all HR functions and initiatives. Provided organizational development training programs, and employee enrichment programs for all levels of staffing. Merger Acquisition with Publicis from England.

Developed, directed and implemented Zenith Media’s Corporate University and training curriculum for delivery in U.S.

Managed all internal and external training for the IT division. Strategic partner with Vice President IT Operations in designing the Zenith Intranet.

Managed the annual Human Resources Budget plan of $2 million for 2001 in alignment with business goals.

Reduced costs $500,000 and decreased employee turnover 15% through organizational projects and improvements in interview process, employee benefits / incentives and training programs.

Directed all HR initiatives associated with merger of Publicis and Zenith Media. Developed compensation philosophy and programs for senior management that aligned with company strategies.

Director of Youth Special Projects / Volunteers Dept

Health & Hospital Corporation – Bronx, NY 1990 – 1996

Managed the Barefoot Drs and Create Youth Programs and Foster Grand Parents in combination with the local University, Public School System and local Community Senior Centers. Oversaw all Volunteers Department activities, Fundraising and Community Outreach Programs in conjunction with the PR and HR Dept. Maintained all Hospital, City and State Regulatory Compliance.

Recruited, managed and maintained records for all Volunteers and Youth Groups for our Special Programs

Wrote all promotional material regarding the Youth Programs and Fund Raising Events.

Lead and facilitated training for Youth Groups and Volunteers and program status reports.

Community Outreach for Foster Grand Parents Program/Community Events & Educational Affairs

Generated Monthly Reports regarding budget constraints and fund raising costs.

EDUCATION / CERTIFICATION / ASSOCIATIONS

BA Behavioral Psychology / Business - Summa Cum Laude College of New Rochelle New York, NY 1995

Certifications: Train the Trainer (AMA) NYC Microsoft /Windows Applications LaSalle

Career Coach - Coaches Training Institute Project Management Training – LaSalle ( ITT Tech) FL

Career Partners International (CPI Certification) Society for Human Resource Management (SHRM)

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