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Customer Service Manager

Location:
Detroit, MI
Posted:
October 05, 2015

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Resume:

ANTONIO SMITH

***** *******

Redford, Michigan **239

acry1a@r.postjobfree.com

313-***-****

OBJECTIVE:

Seeking a long-term position with a growing company offering career advancement opportunities where I can utilize my professional experience in an interesting, competitive environment.

EMPLOYMENT:

TK Landscaping & Home Improvement Seasonal Tech 10/2008 – Present

Organized a daily routine that allows work move at a constant flow throughout the day.

Landscape or maintain grounds of property using hand or power tools or equipment

Typically perform a variety of tasks, which may include any combination of the following: sod laying, mowing, trimming, planting, watering, fertilizing, digging, raking

Winter months removal of snow

Communicate with customers about any special needs that they may have or want.

Work with customers if there is a problem of any sort, to give them peace of mind that we are working for them and providing the best possible service

Keep track that supplies are ordered.

Keep track of side inventory through computer use.

Middle College Academy Behavior Specialist 08/2010 to 06/2012

Riverside Preparatory Academy Learning Center (Detroit Public Contract School)

Provide increase support to staff for student experiencing behavior conflicts

Ability to develop and implement behavior intervention plans for classroom management

Ability to use effective instructional strategies and techniques for at risk learners

Communicate effectively in written and oral form using positive interpersonal skills

Work with students’ in development of social skill and implementation of basic career lesson/goal

Assist in the development and implementation of behavior intervention plans for general education students, as part of a team

Educate students on, and hold them accountable for upholding ethical, behavioral, and academic standards

Ready Set Services, Inc Merchandising Execution Associate 11/2007 - 10/2010

Resolve merchandising issues and balance inventories in The Home Depot Store in the district

Utilizing interactive reporting to pull key merchandising and operational reports

Interpreting data, developing action plans, and executing

Develop and execute strategic plans for the store seasonal layout

Plan and coordinate departmental merchandising resets

Provide outstanding customer service to both internal and external customer

Show results despite the conditions of large workloads within fast-paced environments

Create displays according to plan-o-gram specifics (facing product and ensuring proper placement)

Keeping product organized to make stores look their absolute best for the customer

EDUCATION:

Mackenzie High School College Preparatory Detroit, MI 1988

REFERENCE:

Crystal Butler Head Optician acry1a@r.postjobfree.com 313-***-****

Myron Pope Production Planning Analyst acry1a@r.postjobfree.com 313-***-****

Lawanda Taylor Sr. Accountant Manager acry1a@r.postjobfree.com 313-***-****



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