David Doll

acry05@r.postjobfree.com

Summary of Qualifications

I am an experienced technical writer, editor, analyst, and PM who can understand complex problems, create solutions and deliver successful results. With a baccalaureate degree in Computer Science and an editing certificate, I research problems and propose elegant solutions across a wide variety of problem domains and industries. Interviewing customers, program managers and subject matter experts, I have created solutions that enable clients to successfully understand and use a specialized product or process. I have a proven track record of success regardless of circumstance or situation.

Recent Employment History

Senior Technical Writer/Business Analyst/PM at Wilmar and Associates, Bellevue WA, 2013 – 2015

Under contract with 100% telecommute, developed IT documentation for software development and system operations, including User stories, acceptance criteria, data flow, and architecture diagrams.

Facilitated change management improvements; performed system analysis, documented gaps, suggested effective remediation.

Developed IT training documentation for software development and system operations, including data flow, and architecture diagrams.

Interviewed SMEs for content.

Utilized Microsoft systems and tools for content creation and management, along with internal and Chicago Manual of Style guides.

Senior Technical Writer at Lockheed Martin, Renton WA, 2012 – 2013

Under contract with the FAA, created reports and memorandums pertaining to safety aspects of changes to the national airspace system and airports.

Working with stakeholders, accomplished consensus of opinion in dynamic, ever-changing environments.

Published completed documents with established frameworks, tools, metrics, storage and distribution requirements.

Utilized Microsoft systems and tools for content creation and management, along with internal style guides.

Technical Writer at Education2020 Inc., Seattle WA, 2012 – 2012

Under contract with 95% telecommute, successfully made course curriculum content for high school level IT classes.

Worked with colleagues and subject matter experts to reach consensus of opinion for engaging and useful content.

Published completed documents within established schedules and frameworks.

Utilized Microsoft systems and tools for content creation and management, along with internal and Chicago Manual of Style guides.

Copywriter at Amazon.com, Seattle WA, 2011 – 2011

Under contract with Aditi, successfully created UX text and product descriptions and other associated material pertaining to the industrial, technical and scientific components of the Amazon. Com.

Working with program managers and constituents, accomplished consensus of opinion on product description and Learn More educational content within a 24x7 publishing environment.

Published completed documents within established schedules and distribution requirements.

Quality assurance issues were addressed through call center and website feedback.

Utilized Microsoft systems and tools for content creation and management, JIRA, along with internal and Chicago Manual of Style guides.

Technical Writer at Microsoft, Redmond WA, 2007 – 2010

Under three different contracts with Microsoft, successfully created solutions to the office, System Center and Startup Business Groups.

Working with program managers, created documentation content for the IT Pro and Business Decision maker audiences using various internal tool sets including the DxStudio content management system.

Successfully created documentation that included: deployment, operations, planning and architecture guides, disaster recovery and business continuity guides, knowledge base articles (KB), getting started, troubleshooting guides, UX text, WIKI, bird’s-eye-view posters, and release notes.

As an editor for developer documentation for the Open Specification Project, I successfully completed assigned work under tight timelines and rigid style guidelines.

Quality assurance issues were addressed through call center and website feedback.

Completed documentation was published on websites including MSDN and TechNet.

Utilized Microsoft systems and tools for content creation and management, along with Microsoft Manual of Style for Technical Publications (MSTP).

Program Manager at Digeo Inc., Kirkland WA 2008 – 2008

Under contract with Digeo, successfully made solutions for external and internal customers.

Working with peers, accomplished consensus of opinion for content pertaining to consumer electronics, including getting started and troubleshooting guides, process and trouble-shooting flowcharts, UX text, knowledge base (KB) articles, training guides, frequently asked questions (FAQ), and marketing ad copy.

Published completed documents with established frameworks, tools, metrics, storage and distribution requirements for customer facing and internal websites.

Utilized Adobe Framemaker and Microsoft systems and tools for content creation and management, along with internal and AP and Chicago Manual of Style guides.

Program Manager at BDZ Construction, Everett WA 2003 – 2007

Recognized for achievements within a varied work arena, I quickly progressed from field operations into maintenance operations, and then main office logistical support.

Working with company owners, field superintendents and the maintenance supervisor, I successfully addressed any and all issues related to field operations, maintenance, and customer facing issues with whatever resources were at my disposal.

Working with company owners, accomplished consensus of opinion for content pertaining to various aspects of the business including creating structured process documentation and flowcharts; logistical support for field and maintenance operations; documenting estimating procedures and processes; employee handbooks, manuals and standard operating procedures (SOP); training; business continuity and disaster recovery policies; risk management; vendor and customer liaison; safety program and regulatory compliance policies.

Successfully managed programs and projects including office and field logistical matters, safety and regulatory compliance, and new employee on boarding.

Utilized Microsoft systems and tools for content creation and management, along with internal and external style guides.

Education

Certificate Program in Editing, University of Washington Professional & Continuing Education dept.

Bachelor of Science, Computer Science and Engineering, University of Washington.

Protocol Documentation Training, Windows Server and Solutions Division (WSSD), User Assistance (UA) group through Microsoft.

Basic and advanced SQL, PL/SQL, Database Design and Application Development, through Oracle Corporation.

Microsoft SharePoint 2010 Foundations, Level 1 and 2 through Bellevue College.

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