TANJA J. McCLAIN

*** ***** **** *****, ****, TX *6020 817-***-**** Email: acry02@r.postjobfree.com

PROJECT MANAGER

Project professional with over 20 years of experience working in a project driven environment.

Directed largest component project in company history, project billings at $12 million.

Managed 75, high profile projects at one time, with a rating of 98% on “on-time” delivery.

Handpicked to be part of project team for the Largest Retail Chain (Hudson Bay Company) because of aggressive timelines – Completed on time.

Recognized as a leading member of Project Management/Client Services Team as confirmed by continued Management recommendation for involvement with high level Clients.

Client/Customer Service skills are recognized as Top Notch as determined by receiving 9 points out of 10 on QAS (Quality Assurance Survey)

Results-driven project professional with proven track record in increasing productivity, quality, and client satisfaction.

Exceptional interpersonal communicator who effectively interacts with clients and all levels of management. Technical Skills:

Software/Tools/Utilities: MS-Excel, MS-Word, MS-Outlook, Enterplicity, Visual Vault, Adobe Pro, MS-PowerPoint, MS- Project, MS-Access, MAS 90, Oracle.

Project Management Skills: Change Management, Project Plans, Project Coordination, Test Plans, Gantt Charts, Communication Plans, Risk Registry, Phase Gate.

Professional Experience:

06/2015 – Current Wood Brothers Construction, Weatherford, TX

(temporary position)

Project Manager/Coordinator/Consultant

Worked with Business Owner to bring in project management principals.

Developed Project Contracts, Sales Agreement, Bid Worksheets, and Cost Sheets to clearly define scope of project.

Introduced scheduling ideals, initiated dependency and critical path scheduling.

Create project schedules for all active projects.

Assisted in developing Sales Strategy, by setting weekly/monthly revenue goals and with Business Owner set project specific target markups.

Presented Change Management principals, created change management documentation and provided training to Business Owner and Site Foreman.

Provide weekly/monthly budgetary numbers for all aspects of the business.

Developed business plan to find Capital Investment opportunities.

Sourced and coordinated with vendors and subcontractors.

Tracked project to ensure meeting budget and milestones.

03/2010 – 05/2015 AZZ/NLI Inc. (formerly Nuclear Logistics Inc.), Fort Worth, TX Project Manager, Assembly – 2/2014 – present

Upon completion of the Engineering Project, promoted to Assembly Department. Member of 19 person PMO

Managed 30 Assembly Projects, where 6 projects contained 300+ MCC Cubicles, spanning over several batches and years.

Coordinate 60 component orders from simple electrical orders to complex/reverse engineered projects.

For 5 month period carried 50% of Electrical Business Units weighted load.

Worked with Nuclear Power Plant Project Management Teams, Engineering Teams and Installation Teams.

Track Change Orders, monitor and scope changes, prevent scope creep.

Facilitate kick off meetings containing SME, Engineers, Designers and Quality Control Members.

Develop Communication Plans, Gantt Charts, Risk Register and Lesson Learned Databases. Project Manager, Engineering – 11/2012 – 2/2014

Handpicked by President of company to “clean up” project and re-establish schedule as well as rebuild relationship with client.

Managed largest component project in history of the company. At peak generated - 1/3 of corporate monthly revenue.

Developed and managed schedule and milestones to bring from 6 months late to within 1 month of original schedule.

Verified all invoicing was accurate and complete, project generated $9m over 8 months (1.3m components) and $3m (376 MCC Cubicles) for remaining 6 months.

Provided Leadership to internal teams, facilitated issue/DR resolutions.

Scheduled all aspects of project schedule including Design Schedule, Testing Schedule, and Qualification Schedule.

Ensured all department needs were identified and that any roadblocks were removed to ensure that the schedule milestones were met.

Monitored and tracked all change orders, ensuring all billables were documented and captured.

Provided final documentation which included 12,000 page Verification Report. TANJA J. McCLAIN

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Sr. Project Coordinator – 9/2011 – 11/2012

Member of 13 person’s project team. Directed to coordinate all stages of projects.

Lead Coordinator for all projects that involve reverse engineering, research and development and design development of new commodities.

Lead Coordinator for all Engineering Support items for all Project Coordinators, ensure that all Engineers are meeting their milestones and required timelines.

Lead Coordinator for all training requirements for new team members and provided continual training for all coordinators.

Part of team to develop training curriculum and program for the Coordinator Team.

Selected, as one of six, to be a member of the “Beta Development Team”” for new systems prior to roll out release to entire company.

Prepare schedule, arrange engineering support and provide documentation for Seismic, including mild and harsh environment, Thermal Aging, EMI/RFI testing.

Managed up to 75 projects at one time, with an accuracy rating of 95% for all documentation and 92% for on-time delivery, which includes a 25% Early Delivery Rating.

Scope of projects included, single item requests, multi item request, assembly projects, design projects and repair/refurbish projects.

Track and monitor all project milestones and ensured that all timelines were being met.

Worked with all departments, engineering, production, purchasing, shipping and receiving, to ensure milestones were met.

Research components and practices to ensure that all safety/Class 1E requirements were being met.

Ongoing communication with clients advising of order status. Work with clients when testing fails to schedule new dates.

Member of team that was able to reduce deficiency rating as documented by NUPIC by 2%.

Maintain and complete all documentation related to project, including closure of project with completed test results, qualification results, specification results and Certificate of Conformance. Project Coordinator - 3/2010 – 09/2011

Member of 5 person’s project team.

Coordinated repeat component orders.

Identified and analyzed client scope. Ensured all requirements, as directed by clients, were met.

Provided ongoing communication with clients advising order status.

Worked with technical and engineering teams to prepare schedules where technical/engineering interaction was necessary.

Revised project schedules when testing issues were presented. 03/2005 – 03/2009 Robert Half International (Technology Division) Fort Worth, TX Account Executive/Recruiting Manager

Functioned as a full desk recruiter. This included working with clients to determine their needs for contract, contract-to-hire, and full-time IT professionals. Included sourcing, interviewing and qualifying viable candidates. This was attained through client relationship management, consultant relationship management and negotiating.

Built relationships with clients and consultants who had previously not considered doing business with Robert Half Technology.

Negotiated rates and salaries with consultants and clients.

Responsible for all recruiting requirements for Robert Half Technology Division in Tarrant County Market.

Conduct and interview all candidates before they are represented by Robert Half Technology.

Recruited for numerous clients in the IT sector, providing skilled recruitment assistance to Tarrant County area companies in the areas of Projects, Support, Networking and Application and Web Development

Excel in fast-pace environments handling multiple job requisitions. 02/2004 – 03/2005

Relocated to the U.S.A, Filed and Received Permanent Residence Status TANJA J. McCLAIN

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06/2000 – 02/2004 AT&T CANADA CORPORATION Toronto, Ontario, Canada Project Manager/Client Services Coordinator

Built ongoing relationships with Major Business Clients (AT&T Canada's Top 150) by working and coordinating all migrations/conversions for locations across Canada. Work closely with client business and technical teams and serve as primary point of contact with client executives, providing service, status, and savings reports to reinforce value of the relationship.

Project Managers/Client Services Coordinators were setup in a PMO, working as many as 7 projects at one time.

Responsible for managing, scheduling and coordinating all installations for AT&T's Major Business Clients.

Serve as Project Manager and primary liaison for client consulting, implementations and conversions.

Provides implementation services, as defined in AT&T’s Methodology for Implementations.

Demonstrates knowledge of applicable products and services by correctly answering questions and delivering solutions to meet client needs.

Manages self in the completion of assigned tasks. Manages time efficiently and effectively in order to help meet project goals and objectives.

Responds and reacts to a variety of critical issues simultaneously.

Provides timely and accurate project status reports to AT&T Senior Management and Client

Uses effective communication skills to help guide the client at the user and line management level.

Uses written and verbal communication to interact effectively at all levels within and outside the organization.

Exercises independent judgment in setting own priorities and workflow.

Manage client relationships from implementation through ongoing service and support.

Work closely with client business and technical teams and serve as primary point of contact with client executives, providing service, status, and savings reports to reinforce value of the relationship.

Personally handle all escalated issues.

Consistently earned excellent ratings in company-administered client-satisfaction surveys

Worked with and trained New Team Members, including communications with Client and other AT&T Internal Departments, to ensure that all areas of installation are recognized and understood.

Practiced communication skills combined with Client negotiating abilities allowed me to deal with all people easily, which aided in problem solving and relaxing stressful situations, while maintaining focus on the main objective. 09/1991 – 06/2000 LEXSYS NETWORKS Oakville, Ontario, Canada Project Manager/Senior Coordinator

Mandated to synchronize all involved departments prior to, during and after Client installation process.

Ensure timely and cost effective results for both Lexsys and the Client.

Responsible for all facets of the installation process from inception to completion, this would include developing project plan

(Critical Path), coordinating Client meetings, Contractor coordination, scheduling of technicians, workload management, ensuring risks are recognized and dealt with effectively, negotiating and tracking Telco dates, etc.

Prepared weekly reports outlining status, including: time lines for departmental duties, delays and their effect on the installation, coordination meetings with Client and departmental representatives, budgetary updates and completion date.

Coordinated/Managed installations for PBX and Key systems, including: Meridian, Norstar, ROLM and Panasonic Telephony equipment, Meridian, Norstar and ROLM Voicemails, Nortel and ROLM ACD, Nortel MAT, Nortel CCR and Paging Equipment.

Utilized strong negotiation skills when dealing with vendors, contractors and various internal departments that pertain to the task at hand.

Excellent interpersonal skills coupled with well-honed Client interaction capabilities allow me to deal with all people easily, which ensures minimum conflict during stressful situations.

Functioned as the liaison between Branch offices and contractors throughout Canada.

Member of "Policies and Procedures Team, developed and implemented policies and procedures for all departments.

Work with Client and analyst to ensure proper configuration of T1/PRI circuits.

Ensure final billing captures all changes and prepare "Cost Justification" spreadsheet outlining the margins of each implementation for Management.

TANJA J. McCLAIN

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Education & Training:

Associates Degree, The International Academy of Design.

PMP Certification Training, Villanova University, currently enrolled. Expectation for completion 06/2015.

Certification, Business Management, Humber College of Applied Arts and Technology.

Certification, The Computer Training Center.

Certification, Meridian1 Option 51C-81C and Option 11C Product Overview, Nortel Networks

Certification, Excellent Manager Training, Peak Performance.

Certification, Telecommunications Essentials & Telecommunications Techniques, AT&T Canada University.

Certification, Tools & Techniques for Managing Projects, SPM Group Ltd.

Certification, Solid Service 1 – Customer Service Skills, AT&T Canada University.

Certification, The Art of Communicating over the Telephone, AT&T Canada University.

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