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Customer Service Training

Location:
San Francisco, CA
Posted:
October 03, 2015

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Resume:

Sherri Hughes

Cary, NC *****

919-***-**** ò acrxxi@r.postjobfree.com

www.linkedin.com/in/sherrihughes11

Credentialed EMR Trainer

Healthcare and Medical Education ò Professional Leadership

EPIC Credentialed Trainer with experience in several hospital and ambulatory based projects.

Strong academic qualifications with my Bachelor of Science in Business Administration combined with experience in planning, coordinating meetings, events and training programs.

Motivational leader, known for driving team success and handling difficult work situations.

Selected Highlights

Credentialed as an EMR trainer in Clin-Doc, Ambulatory and Orders, Cadence and as trainer and Go Live support.

Extensive training and experience working in healthcare and medical education, including my Certification as a and Life Coach, Business Coach, Leadership Development, and Credentialed Trainer.

Successful skills in managing resources, including people and completing projects while achieving organizational objectives. Professional skills in facilitating groups, leading meetings and creating training material.

Professional Experience

Credentialed EPIC Trainer ò Cary, NC ò 2013 – Present, Senior IT Consultant

Credentialed EPIC Software Trainer for several major clients providing a range of classes and training for Physicians, Surgeons, RNs and other providers.

Training and credentialing in many modules including Clin-Doc, CPOE Orders, Dragon, Ambulatory, Ancillary, Psychology/Social Work, Radiology, Laboratory, Cadence, Critical Care, and more.

Provided class room training and facilitation in all modules as well as one on one coaching and training with individual users. Capable of building credibility with clients and users utilizing clear communication skills and the ability to answer technical questions as well as those involving clinical situations.

Leverage clinical training and experience to understand and work with hospital staff in tailoring technical abilities to specific needs. Strong leader responsible for managing large groups with varied levels of skill and understanding

Assisted in developing focused curriculum for modules and exercise manuals that highlights skills and techniques currently used in the industry.

EPIC PROJECTS:

> Catholic Initive Healthcare, Provider Trainer and Support; Bismarck, ND;

Greythorne Consultants, June 1-September 2015, Tacoma, WA and Bismarck, ND

>Unity Point Health, Ambulatory Provider and Cadence, Go Live, Des Moines, Iowa;

Sagacious Consultants, May 4-May15, 2015

> Hawaii Pacific Health, Floor Support, Kauai, HI; Sagacious Consultants, April 7-18th, 2015

> Advantage Care Physicians, Ambulatory Floor Support and Go Live Support, Long Island, NY;

Sagacious Consultants, September 2014 –October 2014

> Advantage Care Physicians, Epic Ambulatory Floor support and Go Live Support; Brooklyn, NY;

Sagacious Consultants, August 2014 – September 2014

> Rex Health Care, Epic Clin-Doc Trainer and Go Live support, Raleigh, NC:

Optimium Healthcare; June-August 2014

> University of NC Healthcare, Epic Clin-Doc trainer and Go Live support, Chapel Hill, NC;

Optimium Healthcare, December 2013 – June 2014

> Duke Hospital, Epic Orders trainer and Go Live support at Command Center, Durham, NC;

TekSystems, March 2012 – July 2013

Professional Pharmaceutical Sales Representative ò Raleigh, NC ò 1994 - 2010.

Award winning performance, receiving honors and recognition which acknowledge my abilities and commitment to excellence. During extensive training program with .

Maintain professional reputation and presence within the medical community to be a valuable resource for physicians, office staff and patients as the position of pharmaceutical representative changes in the industry.

Organize and present many speaker presentation meetings and continuing education programs for physicians and nurses.

Chosen on several occasions as district trainer, developing training schedule for new hires and representatives which need extra support.

Awards:

Best sales presentation in the district out of a team of 12 members on two separate occasions.

Received national recognition with Astra Zeneca, honored with two out of three awards in initial training class of over 100 sales people.

Carolina Donor Services ò Durham, NC ò 2011 – 2013, Hospital Development Specialist

Created, implemented and presented a variety of training programs around organ donation for physicians, nurses and other ancillary staff. Perform public and professional education on the organ and tissue donation process.

Increased Donation Conversion rate 14% in less than one year which resulted in more organ donors, more transplants available and hopefully more lives being saved.

Responsible for compliance and reports, attending hospital and CDS administrative meetings, committee meetings, reporting directly to Vice President of UNC.

Chair of Donation Resource Team committee at UNC Hospital and facilitates meetings, include appropriate staff and build team efforts around organ donation. Increase the awareness of the need for organ and tissue donors.

Certified Business, Life and Wellness Coach, Business Consultant ò Raleigh, NC ò 2000 - Present

Assist with growth and development of individuals as they discover how to create new opportunities in their personal and professional life.

Provide presentations to business and civic groups on success, leadership development, time management and more.

Effectively facilitate many groups for professional and personal development. Recognized for high level of integrity, compassion and interpersonal skills while working with clients and their families.

Coach and problem solve with the client to identify and address specific goals to support health and behavior change.

Pro Travel Adventures and Star Ship Charter and Travel ò Cary, NC ò 2009 - Present

Travel Agent, owner Travel Agency

Provide travel counseling and arrangements catering to individuals and groups for local and distant travel.

Plan, organize and promote group travel and manage meeting and event schedules.

Provide quality customer service as well as being very detailed oriented.

Education

WV University, Morgantown, WV

Bachelor of Science in Business Administration

Minor in Marketing

Graduated cum laude

Additional Credentials

Technical Skills

Microsoft Office – Word, Excel, Power Point, Outlook; IT Trainer;

Training

Credentialed as EPIC Trainer in CPOE (Orders) and Clin-Doc (Nurses), Dragon

Leadership Development; Anatomy and Physiology, Medical Terminology

Six-Sigma Level I Lean Training

Landmark Education-A powerful self-discovery, self-empowerment program; trained as group leader to train others.

Training program for Prayer Chaplain

Professional Organizations

Member of American Society of Trainers and Development

Member of National Organization of Professional Women as well as several networking groups

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