Alisa J. Dwyer

**** ******* **** *****, ******, NC 28173 * 704-***-**** * acrxvt@r.postjobfree.com

Overview

Solid Background In Human Resources Concentrating On Recruiting, Interviewing, Hiring And Training

Specialized In Customer Relations With A Focus In Conflict Management, Escalation And Resolution

Maintain Positive Relations With Both Staff And Customers In High Volume, Fast-Paced Operations

Ability To Multi-Task And Make Decisions Quickly While Paying Great Attention To Detail

Familiar With Microsoft Word, Excel, Outlook, Power Point, PeopleSoft, WFM And Various Back Office And POS Systems

Areas of Expertise

Human Resources / Training And Development

Staff Supervision

Maximizing Productivity And Staff Performance

Customer Service

Types 70 WPM

Professional Experience:

Office Depot

Assistant Manager / Employee and Customer Experience March 2012 to Present

Perform Manager-On-Duty Functions, Such As Opening And Closing Of The Store

Handle And Resolve All Employee and Customer Related Issues

Interviewing, Hiring And Overseeing Orientation/Training Process Of All Newly Hired Hourly Personnel

Maintain All Personnel Files And Handle All HR Related Issues For The Store

Provide Leadership And Training To All Associates And Cross Training Of Current Employees To Company Standards

Promote Customer Satisfaction And Drive Sales Through Exceptional Customer Service

Preparation Of Hourly Partners Weekly Schedules

Applebee’s

Assistant Manager November 2010 to March 2012

Manage Both Front Of House And Back Of House Employees In Family Style Dining Atmosphere

Interviewing, Hiring And Overseeing Orientation/Training Process Of All Newly Hired Hourly Personnel

Maintain All Personnel Files And Handle All HR Related Issues For The Restaurant

Provide Leadership And Training To All Associates And Cross Training Of Current Employees To Company Standards

Deliver Exceptional Customer Service And Relations

Manage Inventory, Food Orders, Prep Lists And Food Quality Control

Preparation Of Hourly Partners Weekly Schedules

NEWK’S Express Café September 2009 to November 2010

Assistant Manager / Certified Trainer / Head of Productivity, Development and Culture

Managing Hourly Employees In Fast Paced, High Volume Quick Casual Environment

Interviewing, Hiring And Overseeing Orientation/Training Process Of All Newly Hired Hourly Personnel

Maintain All Personnel Files And Handle All HR Related Issues For The Restaurant

Provide Leadership And Training To All Associates And Cross Training Of Current Employees To Company Standards

Deliver Exceptional Customer Service And Relations

Manage Inventory, Food Orders, Prep Lists And Food Quality Control

Prudential Realty / Century 21 American Homes / Allen Tate Realtors June 1996 to January 2010

Licensed Real Estate Broker / Realtor

Analyze Market Conditions; Marketing Properties For Sellers; Negotiate Offers

Coordination Of Required Forms And Disclosure Statements

Communicating/Coordinating With Mortgage Lenders, Attorneys, Title Companies And Home Inspectors

Coordinating Major Stages Of Transactions Up To And Including Closing Of Residential Home Sales

Law Firm of Parker, Chapin, Flattau & Klimpl June 1987 to October 1991

Real Estate Paralegal / Legal Assistant / Department Manager

Delegate Assignments And Oversee Staff Of Legal Assistants

Assist Clients In a Professional Manner

Preparation And Review Of Documents For Senior Partner

Conducting Of Closings For Both Commercial And Residential Transactions

Liaison Between Attorneys, Title Companies And Lenders

Responsible For All Follow Up, Phone Calls and Written Correspondence To Clients

Typing And Proofreading Of Legal Documents

Education

Adelphi University, Garden City, New York 1986 to 1987

Paralegal Degree

Oneonta University, Oneonta, New York 1982 to 1986

BS In Political Science

Minor In Economics

References

Available Upon Request

Contact this candidate