NAPOLEON R. VELASQUEZ, MPM, NLP

**** ********* ****** – Pasadena, TX 77504 – Telephone # 713-***-****

E-Mail: acrxux@r.postjobfree.com - Website: http://www.linkedin.com/in/napoleonvelasquez

Professional Summary

A professional with more than 20 years of experience in Information Technology and Business Management. Knowledgeable in the public and private sectors. I have the ability to interface with customers and vendors in the American and Latin markets with emphasis on infrastructure management, telecommunications, vendor management and program management. Experienced in working with project stakeholders as well as Upper Management to establish a baseline scope of work. Able to analyze risk and flexible enough to manage any changes to the task at hand.

Education

Bachelor’s in Business Administration

Certifications & Training

MPM - Master Project Management Certification

NLP - Certified Neuro-Linguistic Practitioner

Numerous Management Training courses via Seminars and Online courses

Halliburton Certificate in HalLink Satellite Remote Systems

A+ Certified Professional

Lucent/Avaya Certified as Definity Basic Administrator

Systems Administration

Accomplishments & Principle Projects

Managed the Operations side of a high profile, high volume multi-million dollar Ethernet/T1 upgrade project for a major Fortune 500 company. My team consisted of approx. 50 people in the United States and Latin America. Team is in charge of implementing, coordinating, scheduling, vendor management onsite and off, acquiring and reviewing the needed collateral, providing the proper quotes to the customer, confirming the quotes were approved and then finally completing the final install work for the LEC to install their circuits. Once circuits were installed my team was responsible for completing the extensions to the customers router and performed the final test and turn up. As a result the project maintains a 50-60% profit margin.

Supervised a team that coordinated outside vendors (OSP) on major construction projects in order to facilitate an entrance for LEC lines

Skilled in stakeholders communications whether it be face to face or via conference calls.

Main technical liaison and Manager for end customer and internal sales team.

Attended weekly conference call and provided updates to all stakeholders and end customers.

Coordinated various telecommunications (Nortel & Avaya) upgrades and moves.

Reconfigured, upgraded and downsized switches to make them compliant and cost efficient.

Interfaced with SBC, Verizon, AT&T, MCI and other vendors to resolve circuit outages.

Ordered and Installed new circuit ID cards, trunk cards, complete PBX switches, Symposium switches, key systems and voicemail systems.

Worked with Call Center Managers to determine the call routing patterns specific to their needs. This entailed working with VDN's, hunt groups, vectors, route patterns and skill sets.

Setup and troubleshot video conferencing equipment.

Worked on installing and monitoring video security systems.

Engineered individual Bank of America locations to determine Voice system requirements at each site. Each location had to adhere to a Governmental Nationwide 800 Caller ID structure.

Hardware & Software Skills

Adtran, Canoga and & Cienna LEC Delivery switches

Ethernet, T1, Ethernet over Copper circuits

Compaq - Hewlett Packard – IBM - Avaya

Centrex, ISDN-PRI, DSL and Plexar lines experience

Microsoft Office Professional and Outlook

Clarify, C:Support and Automatic Call Distribution (ACD) systems

ATM, Circuit Order Form, Aldea, PBXr, VPN MAS, IMS, Visio

Microsoft 95, 98, Windows NT and 2000 Workstation and Server

Intuity Audix, Avaya, Lucent, Definity G3R and G3SI Switches.

Legend/Magix and Partner phone systems.

DuVoice DV2000 voicemail system

Work Experience

Senior Project Operations & PMO Project Manager August 2012 - Present

One Source Building Technology

Manage the operations of various high complexity/high volume multi-million dollar projects.

Dealt with clients such as State Farm, Centurylink, Social Security Admin. and NCR.

Manage and trained a team of 50 people within and outside of the United States. Twelve of which were rapidly promoted to other lead positions.

Ensure team & sub-vendors properly coordinate work at over 500 different sites Nationwide every month. Work entailed confirming City and State regulations and permits.

Monitored Scope, milestones, cost and benefits throughout the project life cycle.

Negotiate rates and confirm teams billing is completed properly. Confirm projects sustain a minimum of a 30 - 40% profit margin. Was able to maintain 62% profit margin.

Report results to Upper Management as well as provide reports and accountability to customers and stakeholders.

Work hand in hand with the PMO office and perform Project Management work between the various other teams

Voice Operations / Voice Engineer July 2010 – August 2012

Comsys / American International Group

Perform voice tasks as it relates to vectors, call centers and everyday switch operations.

Provide technical support on Avaya G3R switch, Avaya 8800 switch, Avaya G450 Media Gateway, Avaya Audix Voice Mail System, Message manager Voice Mail System, Verint Systems, NICE systems and CMS Systems

Manage vendors and other technicians on voice related issues.

Main technical liaison and Manager for end customer.

Attended weekly conference call and provided updates to all stakeholders and Customer.

Voice Engineer / Project Manager August 2003 – April 2010

Hewlett Packard / Bank of America

Worked with long distance vendors to configure and re-route 800 numbers.

Converted Wide Area Network (WAN) from AT&T, Sprint and SBC to MCI. This project included both voice and data.

Due to new Government regulations completed a Nationwide Caller ID project for the Bank.

Napoleon R. Velasquez, MPM, NLP 4202 Argentina Circle – Pasadena, TX 77504

Telephone # 713-***-**** Email: acrxux@r.postjobfree.com

Worked to produce cost savings of approximately $2.4 Million from Bank of America’s overhead due to a project in which we located, performed proper analysis and removed unneeded circuits.

Produced all necessary technical and project documentation, reports and communicated with other project areas within the technology sector.

Communicated technical requirements to associated telecommunications engineering team members and coordinated the implementation of telecommunications solutions to meet the business needs.

Worked with systems such as Gatekeeper, COMG, Project Time, Aldea, PBXr and Peregrine.

Independent Consultant Work November 2001 August 2003

Performed project work for companies such as Halliburton, Walmart, Blackman Mooring Services, Walkercom, City of Houston, TX Dept. of Transportation, Chase Bank and MCI Worldcom.

Installed and troubleshot satellite terminals and equipment.

Installed and maintained the DuVoice DV2000 voicemail system.

Planned and coordinated various projects regarding adds, moves and changes.

Dealt with wiring schematics and blueprints to determine the proper floor layouts.

Line & jack installs, cable pulls as well as programming of switch

Installed Cat 3, Cat 5 and Fiber Optic lines.

Planned and coordinated various projects regarding adds, moves and changes (MAC)

Programmed and troubleshot the Avaya PBX system and the Intuity Audix system.

Performed routine maintenance and repairs.

Terminated the various cable lines and systems in the switch room.

Dealt with projects that entailed central office mainframe repairs, cross-connects and installations.

Lyondell Chemical Company February 1998 – November 2001

PBX Telecommunications Technician & Project Worker

Installed and maintained circuit ID cards as well as digital and analog lines.

Organized trunk and hunt groups as well as vectors and calling routes.

Saved the company over $10,000 by reducing excess usage of voice lines and digital cards.

Troubleshot, programmed and performed maintenance on specialized ACD hardware.

Monitored the Avaya, Lucent, Definity G3r and G3SI switches, performed tests and reports.

Performed troubleshooting and condensed the various inbound/outbound trunks.

Organized trunk and hunt groups as well as vectors and calling routes.

Performed cleanup projects on the PBX.

Worked on maintaining and establishing video connections when needed.

Analyzed CMS reports and switch error logs

Performed backup’s on the Intuity Audix system and the Avaya PBX G3r system

Programming and troubleshooting duties on the mainframe and on over 2000 desktop locations.

Installed & troubleshot Fiber Optic, 100BaseT, T-1, CAT 3 & 5, PRI, ISDN and DSL lines.

Worked on maintaining and establishing video connections during conference calls.

Performed regular backup’s on the Intuity Audix system and the Avaya PBX G3R system

Napoleon R. Velasquez, MPM, NLP 4202 Argentina Circle – Pasadena, TX 77504

Telephone # 713-***-**** Email: acrxux@r.postjobfree.com

Website: http://www.linkedin.com/in/napoleonvelasquez

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