PROFESSIONAL SUMMARY

Accomplished health care professional with excellent interpersonal and relationship management skills experienced in the areas of procedure charge pricing, payor specific charge structure, charge capture processes, and policy development. Adept in staff management, conducting staff training, account management, problem solving, strategic planning and providing excellent customer service. Acts as a subject matter expert for medical directors and clinical managers. Excellent verbal and written communication skills. Exceptional leadership and decision-making ability. Team oriented with confidence to act autonomously. Experienced at establishing and maintaining interdepartmental relationships. Strong computer skills with proficiency in Microsoft Office, internet applications, and Cerner and McKesson mainframe healthcare applications.

SKILL HIGHLIGHTS

Leadership/communication skills

Customer-oriented

Self-Motivated

Strong work ethic

Exercises good judgment

Good written communication

Team player with positive attitude

Problem resolution ability

CORE ACCOMPLISHMENTS

Compliance:

Maintains compliance with local, state and federal regulatory standards by collaborating with senior directors and other key decision makers as a member of the Compliance Audit Committee.

Policy Development:

Assists with development of outpatient charging and reconciliation policies.

Assists with development of CDM maintenance policies.

Appointed to Employee Satisfaction Task Force to develop policies to address employee morale issues.

EXPERIENCE

University of Illinois Hospital & Health Sciences System, Chicago, IL

Patient Accounts – Charge MasterManager

January 2007 – Present

Manage and maintain Charge Master Data base containing over 29,200 medical service charges for the entire medical center

Responsible for ongoing charge, compliance and policy review for all 19 outpatient centers

Supervise staff responsible for performing error report corrections

Perform Medicaid credit balances, adjustments and re-bills

Assign medical center user IDs and passwords for financial performance solutions software

GREG E. WILLIAMS – Page 2

Professional Experience Continued…

University of Illinois Hospital & Health Sciences System, Chicago, IL

Hospital Finance – Financial Analyst/Planner

June 2000 – December 2006

Acted as primary liaison between Patient Accounts, Hospital Finance, Ambulatory Administration, Information Technology Services and Outpatient Care Center for outpatient procedure and price updates

Identified problems and develop solutions to facilitate the accuracy of the outpatient charge reports

Coordinated off-site storage and maintenance of classified patient forms and clinical information

Maintained personal knowledge of Medicare and Medicaid reimbursement policies

University of Illinois Hospital & Health Sciences System, Chicago, IL

Ambulatory Services Administration - Statistician

September 1994 – June 2000

Analyzed and reported outpatient visit statistical data to Medical Directors, Directors of Physician Practice, Hospital Finance, and Director of Ambulatory Services

Conducted outpatient charge entry training sessions for administrative support and clinical staff

Supervised cashier clerks and prepared the daily cash reports according to Medical Center policy

Responsible for the development of the departmental strategic planning process to maintain policy and procedures for the outpatient charge entry process

Responsible for the monitoring and reconciliation of appropriations and expenditures for 45 departmental accounts

Assisted in the preparation of operational and capital spending plans for the fiscal year

Maintained a personnel database of employee status changes for support and clinical staff employed in outpatient clinics

University of Illinois Hospital & Health Sciences System, Chicago, IL

Ambulatory Services Administration - Healthcare Administration Intern

September 1993 – September 1994

Produced monthly statistical and financial reports used by Medical Directors and clinic managers for current and future projections of clinical needs

Developed and implemented clinical encounter forms for 64 revenue departments

Tracked, monitored and researched causes of late charge entry problems

Established and implemented a system of processing and monitoring various types of requisitions and vouchers for clinical areas

EDUCATION

University of Illinois, Chicago, IL

M.Ed. in Policy Studies

University of Illinois, Urbana – Champaign, IL

Bachelor of Science in Community Health

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