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Customer Service Sales

Location:
Houston, TX
Posted:
October 02, 2015

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Resume:

Phillip G. Grothus, MBA

210-***-**** acrxso@r.postjobfree.com

Executive Summary

Business Development / Client Relations Executive

25+ years of experience driving company growth, securing market presence, and increasing brand awareness

Highlights of Qualifications:

Proactive and accomplished cross-functional leader committed to growing revenue with expertise in business development, product development, and key account management, strategic business planning, and maximizing human capital in customer-centric industries.

Recognized for a “can-do” attitude and passionate for delivering the highest level of customer satisfaction with proven successes in introducing and positioning products into the market, analyzing future business trends, strengthening client relationships, team building/leading, strategy formulation, launching aggressive marketing campaigns, and creating and implementing training initiatives.

Consistently exceed market segment sales goals by focusing on nurturing the growth of the existing business while generating new clients, new products, and market share in order to maximize revenues.

Excellent communicator, instrumental in creating and articulating strategic vision while developing and managing accomplished sales teams that not only attain but surpass each of their individual and company goals.

Revenue Growth Strategic Alliances Forecasting/Strategic Planning Budget Development

Key Account Management Contract Negotiations Cultivating Relationships Brand Management

Client & Vendor Relations New Product Development & Launch Increasing Performance / Service Levels

Business Development Market Penetration Excellent Communicator Staff Development

Selected Achievements:

Led Brand Differentiation Efforts to Increase Market Share: Developed, produced, and oversaw the execution of a plan to increase the overall market share by promoting a new image to generate brand awareness while initiating new product introductions for a company competing in an existing market

IMPACT: Increased market share, customer base, and sales to $25M within 6 years.

Designed and Launched New Product Lines to Provide Additional Revenue Sources in Existing Markets: Formulated, implemented, and directed the development and marketing plans for new product categories which utilized unused manufacturing facility space and machinery to generate additional revenue in a saturated market.

IMPACT: Generated revenues to over $11M and was recognized for reversing the facility’s cash flow to positive within 9 months.

Exceeded Aggressive Budget Targets within a Mature Market: Instituted innovative incentive programs and partnered with the managers to lead the sales teams utilizing motivational training techniques and instituting accountability.

IMPACT: Exceeded budget expectations by over 25%, growing revenue to over $200M over a 10 year period.

Increased Customer Satisfaction and Employee Morale & Retention: Analyzed the existing staffing, scheduling and training program of an established operation. Facilitated inter-departmental and customer communications, improved scheduling, and cross-trained employees to maximize resources.

IMPACT: Reduced employee attrition to less than 10% in an industry with close to 50% turnover, thus increasing customer satisfaction and referrals.

Phillip G. Grothus, MBA

Business Development / Client Relations Executive

25+ years of experience driving company growth, securing market presence, and increasing brand awareness

Professional Experience:

Stepping Stone Enterprises San Antonio, TX 1997-present

Business Development Executive / President

Actively trade futures, currencies and commodities. Previously managed all aspects of private investments in businesses including industrial food brokerage firm and multimillion dollar restaurant. Oversee all business management functions to include acquisitions, funding, hiring, training, operations, business development, and financial controls.

Asyntria Houston, TX 2013-2013

Business Development

Develop sales in B-to-C segment and initiate and maintain ongoing sales and marketing programs in B-to-B segment of the educational products and services business.

JP Morgan Chase San Antonio, TX 2011-2013

Senior Service Specialist

Oversee resolution of escalated customer issues involving financial/credit card related issues. Responsible for increasing customer satisfaction through conflict resolution, financial remediation of accounts, customer service, brand enhancement and customer education.

Pioneer Flour Mills San Antonio, TX 1987-1997

Vice President of Corporate Accounts & Food Service Divisions

Managed Food Service and Industrial divisions’ sales and marketing initiatives, corporate research and development, and corporate customer service and distribution. Responsible for over $250M in annual revenue; 100+ direct and indirect sales, marketing, product development, customer service, and distribution personnel; budgeting; marketing; client development; and business planning. Headed and managed all aspects of business development and fulfillment, pricing, product and sensory testing, client relationships, and contract manufacturing. Led strategic growth and repositioning of National and regional chain business initiatives along with corporate responsibilities to conceive, develop, and market new products. Managed, hired, and mentored sales, marketing, and product development teams to enhance and grow these areas of business that became the driving segment of the entire corporation.

Kerry Foods Company Chicago, IL

Vice President of Sales & Marketing

Led the planning, developing, identifying, and contracting an indirect sales organization for an emerging new business venture for an Irish based food company committed to developing a major presence in the US industrial ingredients market. Responsible for engineering, conceiving, and introducing a new line of functional ingredients to the industrial food market. Coordinated with other key company personnel on needs to penetrate and develop a sales and marketing plan to enter the functional ingredient business in the US.

Beatrice FOODS COMPANY Chicago, IL

Director of Sales & Marketing – Aseptic / Industrial Products

Responsible for identification, development, sale, brand awareness, and implementation of new product opportunities to take advantage of corporate investment in emerging technologies. Managed the connection of products and customers to utilize any unused assets including product development, customer development, pricing, process control, vendor management, and plant staffing.

Education:

M.B.A., Loyola University, Chicago, IL

B.S. in Pre-Med – University of Wisconsin, Madison, WI



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