Billy Harmon

**** ***** ******* **

LaPlata, MD. 20646

acrxs4@r.postjobfree.com

Cell: 240-***-****

Education:

Electronic Technology, HummRRo Technical Institute, Washington, D.C. Certificate

College of Southern Maryland Associate in ISS

Prince George’s Community College noncredit CNA and MCP course

Prince George’s Community Collage for Associate of Applied Science Degree

NOVELL Netware CNA

Microsoft Windows 2000 Server/Professional MCP, Security+ Certified

A+ Certified, Network+ Certified, NISPOM

IBM Certified

Lexmark Certified

Experience Summary

In-depth knowledge in Networking, PC systems technology to include troubleshooting, repairing, integrating, monitoring, performance monitoring and testing IBM and compatible PCs, printers, and peripheral equipment in a stand alone, local area network (LAN) and wide area network (WAN) environment. My experience also includes resolving, escalating customer and vendor issues, Windows 2008 server, Windows XP/7 Professional and Server 2003/2008, IBM, and Novell LAN administration and desktop configuration management. I supervised a project at the World Bank for the rollout of Microsoft NT 4.0 Workstation for over 1200 users in a multiple master NT domain model. Knowledge also includes system documentation management to include creating and documenting Standard Operating Procedures (SOP).

Operating Systems

Microsoft – Windows Server 2000, 2003, 2008, XP, Vista, Windows 7

Applications

VMware vSphere 4.1

Microsoft Exchange 2003

Microsoft SQL 2008

Norton / McAfee - Anti Virus

What’s Up Gold (WUG) v15

Microsoft WSUS Server

Microsoft SCCM / SCOM

Microsoft DHCP / WINS / DNS

Microsoft Office 2010

Hardware

IBM – workstations, IBM laptops, IBM servers and IBM blade centers

Cisco Access – routers and switches

NOS: Novell Netware 5, Windows 2000 / 2003/2008 Active Directory, Linux 7.1

IBM Tivoli

IBM Blade Center Advanced Management Module

Cisco access layer Switches

Network Cabling / UTP/STP / Coax

Wireless LAN/WAN setup, configuration, and Management

Backup System

DELL servers PowerEdge\Rack mount\Tower

DELL Inspiron Desktops\Laptops\Notebooks

Compaq ProLiant / IBM Netfinity Servers / IBM Blade Centers HS21 & HS22

Printers: HP, Lexmark, IBM

CERTIFICATIONS:

A+ Certified, IBM Certified, Lexmark Certified, Microsoft Windows 2000 Server/Professional (MCP), Novell CAN 4.1., Security+

WORK EXPERIENCE

Barling Bay, LLC

Department of Homeland Security

U.S. Immigration and Customs Enforcement

System Administrator January 2013 to June 2015

Responsible for providing systems administration support for IT resources supported under a government task order contract. Primary duties and responsibilities include but not limited to Install, configure, and support the Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE) agency’s local area network (LAN), wide area network (WAN), and Internet systems. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. Plan, coordinate, and implement network security measures.

Diagnose hardware and software problems, and replace defective components.

Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

Perform data backups and disaster recovery operations

Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.

Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.

Perform routine network startup and shutdown procedures, and maintain control records utilizing the agency’s Remedy ticketing system.

Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.

Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

DELL servers PowerEdge\Rack mount\Tower

DELL Inspiron Desktops\Laptops\Notebooks, Latitude, and Optiplex.

Aranea Solutions, Inc. – Lexington Park, MD

Sustainment System Administrator February 2011 to July 2012

Responsible for providing systems administration support for IT resources supported under a government task order contract. Primary duties and responsibilities for this position include: day-to-day operational maintenance, support, and upgrades for operating systems, workstations, and servers. Perform software installations and upgrades to operating systems and layered software packages. Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures. Monitor and tune the system to achieve optimum performance levels. Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Develop and deploy proof of concept lab with both physical and virtual components. Integral in the deployment and CNA of a secondary Network Operations Center site. Ensure data/media recoverability by implementing a schedule of system backups and database archive operations. Implement and promote standard operating procedures. Conduct hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Provide day-to-day upkeep and maintenance of established systems. Ensure that system security posture is maintained in accordance with the DOD JTF-GNO standards.

Build, deploy, and administer virtual servers VMware vSphere 4.1.

Manage and deploy system patches.

Administer, monitor, and troubleshoot backups.

Plan, implement and troubleshoot upgrade of Networker servers and over clients.

Design and deploy new server farms.

Monitor System Performance for newly built servers and tune systems for optimal production.

Perform system hardware and software inventories of production servers.

Administer Windows 2003/2008 servers in a distributed enterprise environment using standard Microsoft tools.

Monitor server hardware, performance, and uptime and respond to outages promptly.

Document server builds, server outages, and backup failures.

Hewlett Packard Corporation

Windows System Administrator September 2009 to Feb. 2011

Responsible for effective provisioning, installation/configuration, operation, and maintenance of the Pentagon US Army Human Resources Command (HRC) Deployed Theater Accountability System (DTAS) provides U.S. commanders with up-to-the-minute headcount information on the 170,000 deployed soldiers. Duties include installation and configuration of IBM Blade Center HS21, HS22 Blade servers using IBM Server Guide CD installing Windows 2003 R2 and Windows 2008 standard editions, using Army Gold Disk to assist in server lock down procedures.

Resolving, escalating customer and vendor issues

Documenting Standard Operating Procedures (SOP)

Routine account maintenance in an active directory environment i.e. creating and deleting users, adding user to specified groups, ensuring the proper drives are being mapped upon login

Routine hardware maintenance of 153 IBM blade servers located at the Pentagon, FAA, and HP Herndon locations.

Part of Team responsible for care and maintenance of Anti Virus servers running Norton Anti Virus version 10.x

Responsible for periodic Patching all servers and workstations using WSUS version 3.0 Sp2

IBM Tivoli

IBM Blade Center Advanced Management Module

Retina Vulnerability Management & Assessment

Remedy Helpdesk Ticket System

HP DL365, Dell Power Edge 1950, along with Dell and HP laptops

U.S. Census Bureau

Windows Help Desk Support Analyst April 2009 to September 2009

Provide hands-on technical support to troubleshoot custom software, windows, networking, databases, hand-held Computers, and COTS programs such MS Works and MS Office. Act as liaison between the Tier I and Tier III Support teams to ensure proper ticket management and resolution. Provide all customer interaction for Tier II and Tier III support. Answer direct calls from the customer and assists on-site technicians with problems.

Help develop knowledge database items and provide the information to others on the team.

Coordinate hardware maintenance, on site technicians, etc.

Assist with training others on the team and new members to the team on practices, procedures, and technical aspects of the job.

Support shifts as needed: 1st shift, 2nd shift, also possibly rotating between 1st and 2nd shifts.

Provide weekend and on-call support as required

Chevy Chase Bank

Windows Client/Server Operations Analyst March 2004 to April 2009

Provide system support to end users on a variety of software and hardware issues. Identifies, researches, and resolves technical problems on workstations running windows XP and servers running windows 2000, 2003 and 2008. Respond to telephone calls, email and personnel requests for technical support. Duties also include documentation, track and monitor the problem to ensure a timely resolution. Provide support related to LAN- based processing to include monitoring system performance and managing the technical aspects of system implementation and development. Perform level one and two system support for all system- related problems and act as liaison to next level of support (service vendors, programmers, etc.).Respond to helpdesk calls as needed to include system administration. Windows 2000/2003/2008 Active Directory system administration includes but not limited to User management, Group creation, and Group Policies.

GE Capital ITS

Senior Customer Service Engineer June 1998 to March 2004

Responsible for assigned set of customer computer equipment. Responsibilities include: problem determination, system installation, upgrades and assisting in technical planning. Duties also include the servicing of computer equipment according to the manufacture's recommended maintenance schedules of routine adjustment and cleaning. Install and setup new equipment, lay cable, hook up connections between machines for network systems, install software and thoroughly test all types of IBM computers and Lexmark and HP printers. Network administration to include the installation of network interface cards (NIC) in various types of servers and workstations. Administration also includes user and resource management on Windows NT/2000, OS2, and Novell 5.

Decision ONE

Field Service Engineer August August 1996 to June 1998

Responsibilities were to maintain and repair the equipment on various contracts held by Decision One. I supervised a project at the World Bank for the rollout of Microsoft NT 4.0 Workstation for over 1200 users in a multiple master NT domain model. Setup and administered 25 node NT 4.0 domain in a single domain model. Which include user creation using User Manager for Domains, machine account creation using Server Manager, Group and user data structure. Other duties included providing software support, troubleshooting and installation of various applications.

L.J. Enterprises

Field Service Engineer July1993 to August 1996

Responsibilities included Helpdesk level 2 support for assigned set of customer computer equipment. Responsibilities also included user problem determination, system installation, upgrades and assisting in technical planning. Duties also included the servicing of computer equipment according to the manufacture's recommended maintenance schedules of routine adjustment and cleaning. Install and setup new equipment, lay cable, hook up connections between machines for network systems, install software and thoroughly test.

United States Air Force Reserve March 2014 to Present

Aerospace Maintenance Crew Chief

Advises on problems maintaining, servicing, and inspecting aircraft and aerospace SE. Uses technical data to diagnose and solve maintenance problems on aircraft systems. Interprets and advises on maintenance procedures and policies to repair aircraft and SE.

Troubleshoots and maintains aircraft structures, systems, components, and SE. Tests repaired components using mockups and test equipment. Adjusts, aligns, rigs, and calibrates aircraft systems. Performs engine run-up. Accomplishes weight and balance functions. Jacks, tows, and services aircraft.

Inspects aircraft structures, systems, components, and SE. Supervises and performs aircraft and component inspections. Interprets inspection findings and determines adequacy of corrective actions. Inspects and checks components for clearances, tolerances, proper installation, and operation. Inspects and operates powered and nonpowered aerospace ground equipment. Inspects and identifies aircraft corrosion for prevention and correction. Reviews maintenance forms, aircraft records, and reports to ensure complete documentation. Inventories and maintains alternate mission equipment.

Performs production supervisor, flight chief, expediter, crew chief, aero repair, support, and maintenance functions. Coordinates maintenance plans to meet operational commitments. Supervises and assists in launching and recovering aircraft. Reviews maintenance data collection summaries to determine trends and production effectiveness. Performs crash recovery duties. Performs staff and supervisory management functions.

United States Air Force Reserve

AIR CARGO SPECIALIST October 2002 to July 2008

Provide aircraft status information to each work center within the aerial port to include current arrival and departure data based on inbound and outbound load messages. Receives information from Base Operations, Command Post, aircraft, and other work centers and passes this information on a timely basis to those who have a need to know to ensure on-time accomplishment of missions and to avoid chargeable delays. Monitors all aerial port ground handling operations ensuring adequate personnel and equipment to meet mission needs. Plans, schedules, and trains traditional Guard personnel on the inspection and operations of aircraft loading equipment; drop zone recovery equipment, mobility/contingency function; and the preparation and rigging of loads and parachutes for aerial delivery. Performs airdrop inspections after priorities are set, work sequences are determined, and pertinent policy matters have been reviewed. Assembles aircraft loads, loads/offloads aircraft at air terminals, aerial ports, contingency areas, and other locations for airlift and airdrop. Pulls and palletizes loads, using automated and/or manual methods. Checks cargo against manifest and annotates overages, shortages, or damage. Perform joint inspections (JI) of cargo and vehicles prior to manifesting and loading of items for air shipment. Provide cargo briefings, including hazardous materials, to the aircraft commander or designated representative. Delivers and receives documentation to and from aircraft. Performs fleet services. Checks in passengers, processes, schedules, transports, and escorts passengers to and from the aircraft. Review passenger travel authorizations for validity and accuracy. Verifies and annotates applications for space required and space available travel. Perform other duties as assigned.

United States Army

TRACK COMMANDER/Squad Leader August 1983 to September 1986

Watercraft Engineer

Responsible for maintenance of track vehicles and personnel supervision. Track Commander and Squad Leader.

References: Upon Request

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