Luis P. Colombani

** ******** ****** ********, ** 07008 Cell Phone: 201-***-**** Email: acrxs3@r.postjobfree.com

Career Focus:

To obtain a challenging position where I may utilize my experience, while working to advance accordingly.

Professional Experience:

AML Alert Investigator

JP Morgan Chase Brooklyn, NY April 2015 – Present

Collect and document data, including alert, investigation, or SAR history; Bancorporation relevant account and transaction data, plus any other information pertinent to the investigation.

Research, document and analyze background information on existing clientele through public record databases; research includes: negative media, Politically Exposed Person and sanctions.

Review and analyze underlying data gathered to assess reasonable cause to escalate to an alert to case or to clear the alert.

Report disposition including supporting data, analysis and rationale for disposition within the case management system in a timely manner.

REG E Electronic Fraud Dispute Services Team Lead II

PNC Bank Pittsburgh, PA January 2015 – March 2015

Lead a team of 25 analysts by setting production goals, providing coaching and process conformations, and resolving individual errors.

Contribute to strengthening Gallup scores and “A Better Way” culture improvement through problem solving sessions and personal one on one coaching.

Collaboration with upper management to improve inter-departmental policies on work flow.

Ad-hoc project management duties.

Validate and approve dispute cases exceeding $5,000

Processing the Escalation Inbox in a timely manner.

Available for team regarding any issues that may occur daily.

REG E Electronic Fraud Dispute Services Operation Analysis II

PNC Bank Pittsburgh, PA November 2013 – January 2015

Process fraud cases both international and domestic, determining the type of dispute to file to either complete or transfer accordingly.

File Security Investigation Reports (SIR) for cases over $5,000.

Responsible for daily functions such as running SL/HU reports, assigning cases to co-workers, and directing team huddles.

Manage department quotas on a daily basis.

Better Way program member; a new management system using pre-selected individuals to focus on building new capabilities within teams, improving office culture and daily processes.

Participate in Employee Morality Group and Leadership Training.

Process/maintain three separate queues on a daily basis with an error rated below .01%.

System knowledge of First Data software such as First Track and First Disputes.

Maintaining a simultaneous workload in Fraud Dispute and NON Fraud department’s voluntarily to assist in maintaining quotas.

Troubleshoot co-workers problem cases to solution.

REG E Dispute Services NON Fraud Operation Specialist

PNC Bank Pittsburgh, PA March 2012 – November 2013

Exemplary System knowledge of FDR, Xnet, VROL, PNC System-TRAK, CIS, DI34, DI20, DDAR

Working knowledge of REG E Regulations and Rules.

Handle NSF, International, Overdraft, Continuous Overdraft Fees and fee reversals using all investigative needs.

Process eight queues simultaneously on a daily basis with and error rate of below .01%

Handle cases such as Under Minimum, Merchant credit, Cancelled/Rescind, Multiple/Additional dispute received, and determine the type of dispute file to either complete or transfer accordingly

Train both new and existing employees in all queues

Consistently meet or exceed daily quota.

Assist in interdepartmental training exercises.

Collaborate with other departments to resolve cases.

Deli Sales Clerk

Giant Eagle McMurray, PA August 2010 – March 2013

Provide exemplary customer service by greeting customers in the department and ensuring their order is filled to meet expectations.

Properly handle product and equipment in accordance with food safety and safety guidelines.

Accurately recorded and assist in preparation of deli special orders.

Responsible for controlling some expenses within the department.

Associate CEFS Operations

UBS Financial Services Inc. Secaucus, NJ May 2001 – December 2007

Team leader for staff of 6 employees.

Reconcile and research of trade settlements and securities for Corporate Clients’ Stock Option Account.

Responsible for bookkeeping and reconciliation of all accounts (Client’s Account, U.S. Dollars Account and International Currency accounts).

Responsible for accurately processing all clients banking information and opening of new clients’ accounts (W8 and W9 processing).

Reviewed, analyzed, calculated and journal all stock option, associated taxes, and stock swaps.

Reviewed and signed off on all daily settlements.

Processing International and Domestic wires, currency conversion, checks, DTC, ACATS transfers and certificates.

Oversee risk management pre-settlement and post-settlement transactions.

Participated in Firm’s highly visible Voluntary Compliance Program (VCP).

Provided support to Customer Service Representatives, Brokers, Sales Assistants, Management, and Administration.

Summary of Skills:

Excellent Customer Service skills with wide experience in coordinating with customers to resolve issues.

Experience in performing a variety of administrative and staff support duties for multiple departments, which require a range of knowledge.

Ability to compile and analyze information and prepare reports to include exceptional problem solving skills.

Keen ability to multitask a variety of challenges and responsibilities.

Extremely productive in high volume/high stress environments.

Strong interpersonal, organizational, verbal, written, and creative thinking skills with the ability to communicate effectively at all levels.

Proven team player with an open communication style.

Strong technical skills with experience using Lotus notes, MS Excel, MS Access, and PowerPoint.

Managing cross-training co-workers to ensure inner office processes adhere to the Principles of LEAN.

Auditing and Reconciliation.

Education:

Waynesburg College, Waynesburg, PA: Bachelor of Arts Degree, Public Administration/Criminal Justice.

References:

Available upon request.

Contact this candidate