William Custren

*** *.*** ****** ****, Churchville, Pennsylvania 18966

T: 215-***-**** C: 267-***-****

E: acrxoj@r.postjobfree.com WC

Systems Manager with exceptional people skills. Versed in both PC and Mac OS platforms, Highly detail oriented.

Superb at explaining complicated technical concepts to users with varying degrees of technical understanding.

Proficient in multiple operating systems, various applications, and hardware. Customer Service Representative, Phoenix Litho.

Philadelphia, PA – 2014-Present

Responsible for the sales support and workflow for digital accounts and storefronts Manage between 12-16 storefronts, providing support and maintenance on a end user and sales level platform.

Receive job information from clients and facilitate job through the digital process from estimate to production of final piece(s).

Maintain customer relationships to foster trust

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Windows 7 Deployment Agent, Quatro Systems Inc.

Horsham, PA – 02/2014-05/2014

Responsible for the Deploying the Windows 7 upgrade to Main Line Health desktop and laptops throughout the individual Hospitals and Clinics. Deploy rollout using Alteris 7.1

Systems Manager, Innovation Printing

Philadelphia, Pa 2005-2013

Responsible for the management of Digital Print Department. Created an independent business unit with dedicated management, customer service, and production employees that realized an increase of yearly revenue of $650,000/year to $2.3 million over three years.

Manage a web based online ordering solution that provides a customer branded ordering experience. Currently the system supports 12 customers, generating $1.1 million in revenue.

Responsible for the supervision and configuration of the electronic prepress department. Performed personnel, equipment and workflow audits. Resulting in better-trained personnel, high-speed servers and network equipment being much improved and more efficient methods.

Coordinate efforts resulting in the successful ISO certification. Develop policies and procedures for quality assurance. Accomplishments

Machine Troubleshooting

Performed effective troubleshooting of all PC & Mac OS Desktop and Servers. Diagnosed hardware and software failures and resolved technical issues. Oversaw implementation of new phone system, which resulted in more cost-effective service. Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Disaster Recovery Implementation

Prepress Manager, Innovation Printing

Philadelphia, Pa 1998-2010

Created desktop estimating standards and the desktop standard operating procedures. Manage the IT infrastructure, implemented a high volume, secure, online, browser based image management system for customer art and images. Improve prepress productivity by moving from Scitex Brisque to Kodak Prinergy System. Introduce variable data printing to our digital department resulting in the start of continuous growth in the digital area.

IT Manager, Innovation Printing

Philadelphia, Pa 1990-2004

• Responsible for maintaining multiple servers, web, production, ftp and email.

• Install, diagnose, maintain, and repair computing systems in Windows, Mac

• Maintain all shop floor data collection stations, and service and upgrade all office computers including but not limited it to such software as File maker Pro, Microsoft Office, ePace, and the configuration of network printers.

• Install, support and maintain Photoshop, InDesign, Adobe Creative Suite, Microsoft Office products on both PC and Mac platforms.

• Configure and maintain back-ups of all computing systems

• Proficient in configuring PC, Mac, iPhone, iPad, Blackberry. George Washington High School

Diploma 1978

ADDITIONAL: IDEAlliance G7 Masters Program G7 Professional Proficient in both PC and MAC

Microsoft Office, Adobe Suites, Acrobat

Windows XP, Windows 7, Mac OS

Servers and Networking in an office environment

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