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Sales Customer Service

Location:
San Francisco, CA
Posted:
October 02, 2015

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Resume:

Benjamin L. Nielsen

**** ***** *****

Roanoke VA 24012

540-***-**** Home 540-***-**** Cell

acrxo4@r.postjobfree.com

EDUCATION

Bachelor of Applied Science, Radford University Radford, VA

Major: Business Administration, Concentration: Management July 2004

Overall GPA: 3.0/4.0

Associate of Science, Virginia Western Community College Roanoke, VA

Major: Business Administration May 2003

Overall GPA: 3.0/4.0

PROFESSIONAL EXPERIENCE

Digital Media Senior Representative Roanoke, VA

Cars.com June 2012-July 2015

Hunter role selling sales solutions to roughly 200 new and used car dealerships and larger franchises as well as dealer groups in the central and southwest Virginia markets

Successfully closed over $17,000 worth of business every year being at 102% to goal

Developed key relationships with everyone inside the dealership from the owner, to the GM, Used Car Manager, New Car Manager, Controller, and ISM’s

Provided detailed reporting to key individuals inside the dealership to show performance of our product as well as showed industry insight

Grew monthly billable constantly every month

Increased independent used car dealerships in my market from 5 to 22 a 440% increase

Successfully used salesforce.com on a daily basis to increase pipeline and generate contracts

Worked remotely out of home office

Made sure account receivables were in check and called on clients that were overdue

Worked with DXG in our corporate office to ensure dealers where complicate with rules and policies on cars.com

Outside Sales Representative Roanoke, VA

Cox Business(Cox Commutations) Mar. 2008-June 2012

Responsible for selling telephone, high speed internet, and video services to businesses in the Roanoke Valley

Developed key relationships with business owners, doctors, office managers, and IT directors to enable the sale of the telephone, high speed internet, and video services

Worked with several different departments within Cox to ensure customer was taken care of from sale to install period

Worked with third party telephone system providers to make sure switch over was a seamless process to customer

Was assigned Downtown Roanoke as an area to work and to grow Cox Business in that area resulting in a 100% increase in telephone sales in the assigned area

Partnered with Order Entry Specialist to ensure timely communication of sales orders

Account Executive Roanoke, VA

Cox Media(Cox Commutations) Oct. 2004-Mar. 2008

Achieved 100% or greater to budget or goal consecutively for the last 12 months

Promoted to Sport Champion in the office and drove sports sales

Successfully closed business deals on a weekly basis

Sold 30 second commercials on 57 different networks (ESPN, Fox News, HGTV) to local business owners in and around the Roanoke Valley

Worked with the traffic and billing departments to ensure all policies where done

Analyzed inventory reports and worked with traffic to make sure spots ran

Made sure account receivables where in check and called on clients that overdue

Developed long and lasting relationships with business owners in the Roanoke Valley

Gained valuable sales experience working with clients daily

Preformed multi-tasks at one time to ensure client needs where met

2007 Winners Circle Participant in Cabo San Lucas, Mexico

Won a 2 year contest while at Cox Media for being the highest percentage to budget two years a row

Successfully closed over $800,000 in billing revenue over the 2 year period

Financial Champion Roanoke, VA

AAA Mid-Atlantic Insurance and Travel Company Feb. 2003-Oct. 2004

Train and mentor 15 associates to successfully sell financial products

Ensure associates follow strict policies and procedures set by MBNA

Created reward system to encourage a 10% increase in sales

Motivated associates to achieve the highest number of regional investment accounts

Top 3 Performer in the Southern Region for credit card sales

Member Representative Roanoke, VA

Member One Federal Credit Union Jan. 2002-Jan. 2003

Responsible for $5000+ of cash and checks on a daily basis

Cross sold various products and services

Gained valuable customer service and oral commutation skills

Developed highly proficient data entry skills

INTERNSHIP EXPERIENCE

Circulation Department Intern Roanoke, VA

The Roanoke Times Summer 2004

Shadowed District Manager to learn Distribution Center operations

Analyze inventory reports to avoid over shortages using Microsoft Excel

Compile reports to save money within Supply department

Conduct audits on home delivery contractors to ensure accuracy

Attended weekly performance and quality control meetings

Forecast inventory levels of papers relating to special events

ACTIVITIES

Certified USA Swimming Official/Judge

Vice President of South Hampton Homeowners Association

In-charge of the house repairs for 108 Townhouses from roofs to doors to siding

In-charge of the landscaping and grounds for the 15 acre area

Over see board member meeting and facilitate the structure and time lines for those meeting

Blue Ridge Bicycle Club, 1990-Present

Organize and lead group rides

St. Andrews Youth Group, 1994-1998

President 1998

Treasurer 1997



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