Diana Clotter Castillo

Metairie, LA

acrxmf@r.postjobfree.com - 504-***-****

Looking for a full time job asap! Opera experience and ihg background

Authorized to work in the US for any employer

WORK EXPERIENCE

Front Desk Agent

Astor Crowne Plaza Hotel - New Orleans, LA - November 2014 to Present

Responsibilities

greet guests, register guests, method of payment with photo identification, take incidentials cash or credit

cards, room move guests, handle complaints, contact housekeepers and housemans when needed, set up

wake up calls, enroll guest in ihg rewards, add there number to the reservation, assist guests with bags if

needed, print boarding passes, andwer the phone with

Accomplishments

learned about third parties checking them in and checking the guests out

Skills Used

customer service skills,

Front Desk Agent/Night Auditor

Clarion inn - Gulfport, MS - June 2014 to February 2015

Responsibilities

Check in and check out

Night audit reports

Reservations

Accomplishments

Location and experience

Go the extra mile for my guests

Skills Used

Coworkers

Front Desk Agent

island View Hotel and Casino - Gulfport, MS - February 2008 to August 2014

Responsibilities

check in guest, check out guests, give cash back for deposits made if needed. pamper the guest made sure that

they had rooms close to the elevator or if they need connecting rooms, give directions to the local restaurants.

fax paperwork, retrieve incoming faxes, go and get scooters, see if scooter can be comped or take payments

learn all about the promotions going on in the casino.

Accomplishments

learned how to fill out the paperwork on the scooters. sometimes I went out to retrieve the scooters for the

guests,

excellent customer service

people person, friendly, smile, the guests love me, I had a line that certan guests would wait for me.

received achievement awards comment cards, and certificates for a great job or well done.

Skills Used

anything to make the guest happy and to come back for future visits

went out of my way for the guests.

all of the above on the other entries.

Front Desk Agent

Holiday Inn Express - Long Beach, MS - April 2012 to April 2014

Responsibilities

greet guests as they checked in, took payments for room and tax either cash or cc

focus with eye contact and smile

asking the guest if they needed a reservation, or walked them in, set them up in different groups that we

offered, if they had a priority club # I would look it up or I would sign them up for one. I answered any of there

questions about the property or any of the surroundings around.

Accomplishments

learned how to do the night audit and worked it along with working the front desk . always went the extra mile

with my guests.

Skills Used

excellent customer service skills with the guests, always being courteous with the guests, and smiling all the

time. if the guests needed assistance with the computer on site, or needed assistance in there room or an

issue, I went to check on to make sure that there stay was comfortable and complete.

EDUCATION

Associates Degree in Marketing / Business Management

Jeff davis Jr. Colege - Gulfport, MS

1994 to 1998

College prepartory in COLLEGE STUDIES

OUR LADY ACADEMY - Bay Saint Louis, MS

1987 to 1989

SKILLS

opera experience, choice advantage, data entry, opening and closing procedures, energetic work attire,

customer service expert, computer proficiency, dependable, motivated, workaholic,

AWARDS

front desk agent

March 2015

Employee of the month! Trip advisor reviews by several guests on myself

ADDITIONAL INFORMATION

Living in metairie, la with my husband. I love the hotel industry... i have 4 1/2 years in customer service/ 6

years front desk agent/ 2 1/2 in night auditor

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