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Customer Service Manager

Location:
Crows Nest, NSW, 2065, Australia
Posted:
October 02, 2015

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Resume:

RASHMI SINGH

Forum Unit ***/*Sergeants Lane

ST LEONARDS NSW 2065

N-045******* acrxjk@r.postjobfree.com

Career Objective:

To build a career in Human Resource Management through continuous learning, result oriented hard work, dedication.

PROFILE

An ambitious and optimistic HR Professional well acquainted with HR techniques, and possessing proven planning and management skills.

Relevant Work Experience:

HR Manager (Dec 2007 to March 2015)

CGC STAFFING SERVICES PVT LTD, Mumbai

Job Responsibilities :

(a)Core HR Activities:

a.Preparing data for HR activities

b.Preparing HR / Employee manual

c.Employee Motivational / Engagement activities

d.Analysis of Attrition (Turnover) Rate by Conducting Exit Interview and analysis of Exit ratio and reasons.

(b)Recruitment and selection:

a.Recruitment through sources like Job portal,Job Fair, Campus Interview and fulfilling Joining Formalities.

b.Creating, Updating, modifying and approving Organization Structure ( Orgonogram) on monthly basis with reporting hierarchy and role clarity.

c.Preparing Recruitment and selection Strategy / Policy

d.Identifying Responsibilities and Authorities for each Designation i.e. Role Profiling / Position Description

(c)Training and Development

1.Conducting Induction and orientation of new employees.

2.Training Needs Identification and Evaluation of Training Program.

3.Conducting Training Program on Behavioral Skills such as

(a) Customer Service / Satisfaction

(b)Business Communication skills

(c)Telephone etiquettes / E-mail Etiquettes.

(d)Change management and Team building.

(e)Leadership skills

(f)Stress Management

(g)Time management

HR Practices Initiated :

Introduction of Employee Suggestion Scheme and Best Employee Suggestion Award to be given.

Celebration of Foundation Day of the Company..

Best Performance Award / Employees of the month / 100 % Attendance Award

Conducted Employee Survey like – Employee Satisfaction Survey, Employee Engagement Survey, Employee Attrition survey.

Training Manager (Oct 04 to Aug 2007)

Primera Communication Pvt.Ltd, Mumbai.

Job Responsibilities :

Handling Administration in office

Handling team

Taking care of customer care and customer quarries

Training team, make them good

Sourcing corporate client

Training team for organization

Handling a team of 10 trainers and 16 sales executives

Responsible team sales and target

Training of team & branch staff for new plans and direct sales

Achievements :

Specials Award in Trainingship

Record for good activation with full team

Best administration whole office

Won all contest

Highest activation in any ceremony of organization division

Administrator (May 04 to Oct 04)

The Chest Centre Clinic, Mumbai.

Academic Qualification:

Degree

Board/ University

Specialisation

Year

M.Sc(H)

V.B.S.Purvanchal University

Organic Chemistry

2002 - 2003

B.Sc(H)

V.B.S.Purvanchal University

Biology

1999 - 2001

H.S.C.

U.P.Board

Science

1998

S.S.C.

U.P.Board

Science

1996

Additional Skills:

Unique combination of creativity and analytical skills.

Very strong public speaking and interpersonal skills, work well one-on-one or in team settings

Orientation towards people gained through extensive interaction at individual and group level

Computer proficient in MS Word, MS Excel, MS Power Point and Internet

Extra Curricular Activities:

Participated in various Intra as well as Inter school competitions

Always been an active member in organizing and participating in various Cultural and social Activities in School and College

Hobbies & Interests:

Listening to soft music and singing.

Reading Books.

Personal Details :

Date of Birth : 05-09-1981

Sex : Female

Marital Status / Nationality : Married / Indian

Languages Known : English, Hindi, Bhojpuri.

Place :- Mumbai

Date:- RASHMI SINGH



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