Customer Service Manager
Resume:
Joseph Hollenbeck
acrxij@r.postjobfree.com
Kentwood, MI 49508
Skill Set
• Knowledge of Microsoft Office Programs such as Word, Excel, and PowerPoint
• Personal experience in using power tools such as table saws, miter saws, power drills, Dremel tools, and orbital and palm sanders
• Personal experience with using basic hand tools in woodworking
• Building frames for stretching canvas material on
• Able to perform physical labor for extended periods of time
• Safe driving record
• Willing to take classes or training to better my skills Work Experience
• Hobby Lobby
4525 Canal Ave SW
Grandville, MI 49418
2011 to Present
Positions Held:
o Head of the Art and Hobbies Department: Order and restock for the art supplies and hobbies sections of the store, answering customer questions regarding merchandise sold in departments, maintaining work area and rearranging displays when needed
o Custom Framer: Setting up custom frame orders and physically put them together
o Stockman: Setting up store shelving units for merchandise, cleaning up and maintaining the store’s appearance, giving assistance in the unloading of weekly shipments, loading of shipments to send back to the warehouse, opening and stocking of weekly shipments
o Customer Service Manager: Maintain the store’s front end, handle money, keep customers satisfied with our service
• Spartan Stores
3960 44th St SW
Grandville, MI 49418
2006 to 2012
Positions Held:
o Person in Charge: Acting manager in the absence of the Store Manager.
o Service Desk: Keeping customers satisfied with store service, knowledge of store functions such as cash register, Ticketmaster kiosk, postal pricing equipment, and Western Union Terminal. o Cashier Trainer: offer training to new store employees on the self check outs as well as a regular cash register, travel to other stores to perform such training as well
o Service Clerk: Perform physical maintenance and clean up of essential store equipment such as bottle room machines, restrooms, and carts in parking lot
Education
• Kendall College of Art and Design
BFA in Digital Illustration
Grand Rapids, MI 49503
Graduated in 2011 with Honors
GPA 3.5
• Delta College
Associates Degree in Fine Arts
University Center, MI 48710
Graduated in 2009 with Honors
GPA 3.25
Awarded Outstanding Graduate in the Arts Program
Website
https://www.facebook.com/Hollenbeck-Woodcraft-and-Photography- 1618877098397784/timeline/
References
Andrew Rosema
Kent County ISD IT Technician
Nick Haskill
Allegan County Sheriffs Deputy
Christine Thelen-King
Paint Specialist at Lowes
James Schwede
Plastics Engineer at 3M
Alexandra Sams
Cards and Party Department at Hobby Lobby
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