John L. Neal

Cell Phone: 618-***-**** E-mail: acrxi0@r.postjobfree.com

Professional Summary

A highly energetic and dedicated professional with more than seven years of IT experience who is not afraid to think out of the box and work with a sense of urgency. Skilled in BI reporting, data mining, quality assurance (includes testing), help desk, and business/clinical information systems with the ability to understand complex applications by using industry standard tools and techniques. Also, highly skilled at relationship building with customers, vendors and team members and experienced in managing projects from the requirements gathering/needs phase through completion.

Computer Software Knowledge

PeopleSoft 8.5, Genesta Syvox (voice pick), Salient Margin Minder, HighJump (Warehouse Management Software), Crystal Reports (editions 8.5 – 12), Structured Query Language (SQL), .Net (C++; C#; Visual Basic; ASP ), SAP Business Objects, Cloverleaf, HL7, Mediware Perioperative Solutions, SIS (Surgical Information Systems), SIS Analytics, Qlikview, Provation, Clindesk, Remedy, Remote Desktop, Citrix, Tivoli, MS Access, MS Excel, Oracle 9i, Window 2003 NWS, Capsule DataCaptor, Censitrac, ICD-9, Servers: Database, UNIX, Windows NT, McKesson Pharmacy Systems, Electronic Medical Record (EMR): McKesson Horizon Patient Folder; Clinical Desktop, Total Code Studio, CastNet, Crestron, Scala Enterprise Content Manager, Enseo, ATX UCrypt

Professional Experience

Horseshoe Casino – Baltimore, Maryland 09/2014 – Current

AV Technician/Systems Analyst/Application Analyst

System Administrator of CastNet (AV Software), Crestron (AV Software), (ATX UCrypt) and Scala Enterprise Content Manager.

Communicate with vendors in regard to upgrades or tier 1 issues (ATX UCrypt, CastNet, and Crestron).

Setting up Enseo set top boxes with an ip addresses in Dynamic Host Configuration Protocol (DHCP).

Maintain the upkeep of the AV Web server application and 19 servers.

Train end users on how to use software.

Pepsi MidAmerica – Marion, Illinois 01/2014 – 09/2014

Systems Analyst/Application Analyst

Prepare application documentation, manuals and daily status reports.

Process daily tasks within PeopleSoft Financials: General Ledger, Account Receivables, process EDI orders, promotion updates, security codes, and sale routes.

Update and modify Xcelsius dashboards daily.

The system administrator of HighJump (Warehouse Inventory Software) and Kronos (Workforce Management Software).

Process HighJump transactions (for inventory workflow, replenishment, order, processing, loading, etc).

Develop and modify crystal reports.

Provide hardware (Intermec: 700c, PB 51; Motorola: MC9590K, MC 70, MC 75, MC 70 and RS 507) and software (Route Power 32, VendMax, HighJump and Genesta Syvox) support for warehouse and sales employees.

Troubleshoot audio/visual equipment in conference rooms and vehicles.

Provide one-on-one training to users.

Purchasing computer hardware for all depots throughout Pepsi MidAmerica.

Perform quality assurance of the product delivered to customers.

Set and perform software updates and upgrades with vendors.

Page 2 Neal

Harrah’s Metropolis - Metropolis, Illinois 08/2013 – 01/2014

Slot Technician,

Installed, tested and maintained electronic components, sub-systems and systems required for efficient and continuous conduction of business operations.

Identified malfunctions and performed adjustments and repairs to electronic and electro-mechanical equipment.

Maintained maximum efficiency by performing preventative maintenance to slot machines either on the floor or in the slot shop.

Observed all safety regulations in the performance of assigned duties, and reported any safety hazards to assigned supervisor.

Participated in a project that upgraded the Bally game management units and bill validators in the slot machines (over 1,100).

Use the Bally Slot Database System and ran reports.

Barnes Jewish Healthcare - St. Louis, Missouri 09/2007 – 10/2011

Analyst, Department of Information Systems

Provided application support (remote) for the OR departments in seven hospitals on a 24/7/365 basis.

Head Crystal Report Developer for the surgical information systems used in the Surgical Departments of six hospitals.

Assisted in providing technical analysis to internal IT groups (Network Operations Center (NOC), software systems engineering and electronic medical record team) to determine feasibility of hardware, determined database solutions for substantial design and function issues.

Performed upgrades/updates to web server applications.

Responsible for over 20 servers dealing with patient records, billing charges, documentation, and remote printing services covering 7 different hospital locations.

Knowledgeable in the planning, documenting, coding, designing/modifying, testing/quality assurance, and implementing (software development life-cycle) as a team member and Project Leader.

Planned and executed disaster recovery procedures.

Trained nurses and managers on using clinical software.

Utilized analysis software such as TOAD to assist in creating SQL stored procedures, data queries, and data correction prior to creating BI reports through a RDBMS or ODBC database connectivity.

Scheduled and participated in weekly team meetings, as well as monthly and quarterly group meetings, to discuss future application and server upgrades.

Troubleshooted problems regarding admission discharge transfer (ADT) messages within an information system.

Directech Southwest (Multiband) - Paducah, Kentucky 09/2006 - 9/2007

Customer Service Representative and Help Desk support

Informing customers of appointments and answered questions about product and services offered.

Spoke to customers to resolve technical issues.

Documented the progress of the installs.

Provided installer with directions to customer’s address if needed.

Rescheduled appointments when necessary.

Installed, upgraded and updated software in office.

Troubleshooted computer hardware and audio/video issues in the office headquarter and on the phone with customers.

Education

Bachelor of Science degree in Management Information Systems, Graduated 2005

Southern Illinois University – Carbondale, Illinois

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