KEN JEFFUS **** Woodview

Prosper, TX *****

214-***-****- Cell

acrxez@r.postjobfree.com

Leadership

Competencies Change Leader, Process Improvement, Risk, Compliance, Mortgage

Change Management, Six Sigma Tools, Disciplines, Process Improvement, Operational Risk

Risk and Control Framework, High Risk Process Identification and Linkage to Regulations, Controls Inventory and Effectiveness, Sustainment Routines to capture on-going Changes to Process and Controls

National Mortgage Lending – Distributed and Centralized Retail, Wholesale, Home Equity, Correspondent Channels. Processing, Underwriting, Closing, Pricing, Post-closing, Loan Servicing, New Loan Boarding, Escrow Account Management, Customer Experience

Conforming, Non-Conforming, High Net Worth, Portfolio, FHA, VA, 203K Rehab, HARP, Custom Construction, Bond, Down Payment Assistance, Home Equity, Education Finance, Auto Finance, Modifications

End to End Pipeline Management, Service Levels, Cycle Times, Productivity, Capacity, Cost to Fulfill

People and Performance Management, Recruiting, Compensation, Coaching, Mentoring, Team Building

Integration with Sales Leaders to ensure alignment on Strategy and Production Goals, Quality and Compliance

Stakeholder Communication and Partnership Management, Risk, Compliance, Audit, Legal, Servicing, Escrow Management, Post Closing, Secondary Marketing, Product Management, Credit Risk, Internal Audit

State and Federal Regulatory Compliance, Regulation B, ECOA, Fair Lending, CRA, Flood, Appraisal Delivery, HMDA, TILA/RESPA, UDAAP, SOX, ATR, QM, HOEPA

Audit and Exam Management and Corrective Action, CFPB, OCC, FDIC, Customer Remediation

Governance, Tollgates for Resources, Technology Funding and Enhancements, Policy and Product Changes

Process Mapping, Project and Program Management, Vendor/Supplier Management, Root Cause Analysis

Training Curriculum, Policy and Procedure Design, Delivery and Maintenance

Budget Planning/P & L Management/Fee Collection, Wire Transfer Operations

Quality Inspections, Defect Testing and Monitoring Programs, Test Script Governance

BPO Offshore Design, Risk Assessment, Migration, Management (India, Mexico)

Technology Platform Requirements, Design, Implementation, Maintenance

06/15 to present BD Consulting Group, Prosper, Texas

Consultant, Risk Management/Compliance

Fair Lending Audit Program Management, Mortgage, Home Equity Servicing, Auto, Education Finance

Review Credit Decisions and Pricing to ensure Compliance with Fair Lending requirements

Formalize outcome of Review and Recommendations, Create Training and Procedures

01/13 to 04/15 Wells Fargo Home Loans, Irving, Texas

Senior Vice President, Business Excellence

Lead Team of 50 Project Managers and Operational Risk Consultants Managing State of Compliance and Process Adoption for Distributed and Centralized Retail, HARP, Construction, High Net Worth, Home Equity

Project and Program Management, Strategic Implementation

People and Performance Management, Recruiting, Compensation, Coaching, Mentoring, Team Building

Integration with Sales Leaders to ensure Alignment on Strategy, Production Goals, Quality and Compliance

Stakeholder Communication and Partnership Management, Risk, Compliance, Audit, Legal, Servicing, Escrow Management, Post Closing, Secondary Marketing, Product Management, Credit Risk, Internal Audit

State and Federal Regulatory Compliance, Regulation B, ECOA, Fair Lending, Flood, Appraisal Delivery, HMDA, TILA/RESPA, UDAAP, SOX, ATR, QM, HOEPA, CRA

Change Management, Six Sigma Lean Tools, Process Mapping, Process Improvement, Operational Risk

Governance, Tollgates for Resources, Technology Funding and Enhancements, Policy and Product Changes

Risk and Control Framework, High Risk Process Identification, Controls Inventory and Effectiveness

Audit and Exam Management and Corrective Actions, CFPB, OCC, FDIC, Customer Remediation

Training Curriculum, Policy and Procedure Content Design, Delivery and Maintenance

08/05 to 01/13 Bank of America Home Loans, Plano, Texas

Senior Vice President, Program Management Executive

Lead team of 40 Project Managers, Risk Consultants and Vendor Managers to deliver Strategic Projects and Production Support for Home Loans organization. Retail, Home Equity, Portfolio, High Net Worth

Project and Program Management, Strategic Implementation

People and Performance Management, Recruiting, Compensation Planning, Coaching, Mentoring, Team Building

Integration with Sales Leaders to ensure alignment on Strategy and Production Goals, Quality and Compliance

Stakeholder Communication and Partnership Management, Risk, Compliance, Audit, Legal, Servicing, Escrow Management, Post Closing, Secondary Marketing, Product Management, Credit Risk, Internal Audit

State and Federal Regulatory Compliance, Regulation B, ECOA, Fair Lending, CRA, Flood, Appraisal Delivery, HMDA, TILA/RESPA, UDAAP, SOX, ATR, QM, HOEPA

Change Management, Six Sigma Lean Tools, Process Improvement, Operational Risk

Governance, Tollgates for Resources, Technology Funding and Enhancements, Policy and Product Changes

Risk and Control Framework, High Risk Process Identification, Controls Inventory and Effectiveness, Linkage to High Risk Regulations and Sustainment to capture on-going Process, Policy and Control Changes

Audit and Exam Management and Corrective Actions, CFPB, OCC, FDIC, Customer Remediation

Vendor Management oversight/$100 million annual spend

Offshore (India/Mexico) Process Design and Implementation, Manage headcount, 750 Team Members, Annual Savings/ Labor Arbitrage in excess of $20 million annually

Valuations/ Appraiser Independence, National Title Platform, Credit 4506T Training and Process Design

Budget Planning/P & L Management, Business Continuity

Training Curriculum, Policy and Procedure Design, Delivery and Maintenance

03/01 to 07/05 Washington Mutual Bank, Home Loans, Irving, Texas

Senior Vice President, Operations

National Manager of Operations in 30 locations, 220 team members, Processors, Underwriters, Closers, Post Closing, New Loan Set up, 40,000 funded units annually

People and Performance Management, Recruiting, Compensation, Coaching, Mentoring, Team Building

Integration with Sales Leaders to ensure alignment on Strategy and Production Goals, Quality and Compliance

Stakeholder Communication and Partnership Management, Risk, Compliance, Audit, Legal, Servicing, Escrow Management, Post Closing, Secondary Marketing, Product Management, Credit Risk, Internal Audit

Managed Quality, Compliance, Customer Service, Process Adoption, Training, Productivity

02/98 to 03/01 Washington Mutual Bank, Home Loans Chicago, Illinois

Vice President, National Closing Manager

Managed 28 Closing Centers in 27 states for Retail and Wholesale, 30,000 Funded units monthly

250 team members, 6 direct report Regional Managers, 2 Project Managers, 36 front line Operations Managers, 3 Centralized Post Closing Units with 50 team members

People and Performance Management, Recruiting, Compensation, Coaching, Mentoring, Team Building

Responsible for Pre-Closing Quality Review, Document Preparation and Delivery, Funding review and Approval, Post-Closing delivery, New Loan set up, Pricing validation, Fee Collection Reconciliation, Wire Transfer oversight and Compliance

Integration with Sales Leaders to ensure alignment on Strategy and Production Goals, Quality and Compliance

Stakeholder Communication and Partnership Management, Risk, Audit, Legal, Servicing, Escrow Management, Post Closing, Secondary Marketing, Product Management, Credit Risk, Internal Audit

Managed Quality, Compliance, Customer Service, Process Adoption, Training, Productivity

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