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Customer Service Engineer

Location:
Markham, ON, Canada
Posted:
October 01, 2015

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Resume:

Khurram Khan acrxey@r.postjobfree.com

*** ******* ***, ****** *******, K2T0E5 _ Cell: 613-***-****

Summary

An experienced engineer with an up-to-date skill set and special interests in QA, hardware/ software testing, troubleshooting, verification, communications, networking and programming

Recent Cisco CCNA certification, updated education and completed projects focused on networking, programming and communication technology

Valid Federal Government of Canada Enhanced Reliability Security (Reliability Status Clearance)

Technical Skills & Certifications

CCNA (Cisco certified network administrator, Switching and Routing)

Certified Electrician ( 2007), Fanshawe College, London, Ontario, Canada

Software & Operating Systems

Java, C++, Python, Assembly, JavaScript, PHP, XML, HTML, MySQL., GUI design in Java

OPNET network simulator, Matlab, MS PowerPoint, MS Office2010, MS Excel, MS Outlook, MS Lync, Eclipse (EE & SE), VMware vSphere ESXi

OmniPeek Network Analyzer, iPerf, Bugzilla

Window 2000, Window vista, Window XP, Window 7, Linux

Networking and Hardware skills

OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP, DHCP, HTTP, LDP, RSVP-TE), Routing protocols RIP, OSPF, IGRP and EIGRP, wireless 802.11a/b/g/n, IP summarization

Troubleshooting, PCB trouble shooting, soldering, Power Analyzer

Professional Experience

KD Communication Inc. Toronto, ON. Canada

Network Support Engineer 2013 - 2015

Responsible for reviewing project documents, implementation, planning and installation of Wireless Network infrastructure, Access Points, configuring routers and switches

Responsible for regular maintenance of Network system like periodic testing and software upgrade

Responsible for providing network support to existing clients

BlackBerry Ottawa, ON. Canada

Interoperability Protocol Test Engineer (WiFi) 2012 – 2013

●Wireless protocol conformance testing using Cisco enterprise controller & Cisco Access Points

●Developing and executing test plans, preparing test documents and test results

●Sanity testing (Full and Quick Sanity) using Automation and Manual testing, Performance testing, UAT User Acceptance Testing

●Log collection, SOHO stress testing and Regression testing, Load testing, software implementation, investigating and monitoring failures

●Quality Assurance, Strong understanding of IEEE 802.11 a/b/g/n Wireless LAN standards

●OTA packet collection using OmniPeek Network Analyzer and stress testing using iPerf

●Work closely with team members to test and debug issues in next generation Blackberry10 devices

Fairmont Mart London, ON. Canada

Manager/ Owner 2001-2007

●Business management skills, Business enhancement/ improvement techniques, Scheduling, Inventory control

●Customer service skills, Customer care skills

Progressive Engineers Lahore, Pakistan

Telecom Engineer 1996 – 2000

●Key member in a team of professionals and Worked on various telecommunication projects including Optical fiber and Copper cables. Worked on sheath and cable fault location assignments for telecom service providers

●Working experience of various telecom testing equipment from 3M and Hagenuk (Germany)

Education

B.Eng. Communication Engineering. 2007 - 2012

Carleton University, Ottawa, Canada

B.Eng. Electronics Engineering

University of Engg. And Technology, Lahore, Pakistan

Projects

Network monitoring toolkit for a Datacenter using vCloud Director (VMware)

Developed an integrated toolkit in the Huawei-Telus laboratory. This toolkit helps visualize various aspects of a data center making use of virtualization techniques. It overcomes the current issue of having multiple tools which monitor a network in data centers by having just one toolkit that does the job of all individual tools

Used agile software development life cycle

As team leader oversight the development process and supervise the fellow programmers in developing this new software.

Distributed Network Processing Project

Designed a Student course registration mobile application using Agile development method.

Used HTML5, PHP, CSS, JavaScript, CSS, mySQL and Java

The application was designed, tested and implemented successfully

A Networking Project

●Designed a WAN network for a manufacturing organization with six sites in different cities using OPNET

● The network successfully provided the response time of 1/10th of a second and 99.98% availability. H.320 standards were used for video conferencing along with standard set of desktop applications that include e-mail, calendaring, web browsing, file sharing, and printing.

●Good understanding of LAN/WAN technologies, IP addressing, IP summarization

●Configuring and installation of networking equipment (hubs, Cisco routers, Cisco Ethernet switches, servers etc.)

Communication Skills

●Excellent team work skills, learning skills and able to work under pressure.

●Communication and presentation skills.

●Excellent customer service, client relational skills and problem solving skills.

Interests reading, cricket, soccer, volunteering various community events.



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