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Manager Customer Service

Location:
Raleigh, NC
Salary:
30000
Posted:
October 01, 2015

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Resume:

Olga Melissa Beltran Centeno *** W. Lockhaven Dr. #17G Goldsboro NC 27534

acrxet@r.postjobfree.com 919-***-****

Objetive

To utilize my professional skills with a company to contribute to meeting the objectives of security, financial, and quality processes; to continue to grow new skills in the workplace and in the future, in order to gain economic stability, in both my personal and professional lives..

Work History

Jun. 2014 to July 2015

Office Asistant

Case Farms Chicken

Dudley, NC 28333

Perrye Smith/PR Manager

tel. 919-***-****

Quality Assurance Officer

Case Farms Chicken

Dudley, NC 28333

Dawn Branch/QA Manager

tel. 919-***-****

April 2013 to Nov. 2013

Teacher/Administrative Assistant

Miguate-Tuscarawas Organization

New Philadelphia, OH 44663

Rosalva Guatemala/

Supervisor

tel. 419-***-****

Sept. 2009 to Dec. 2012

Administrative Assistant

Sergio Gardea Taxes

Canton, OH 44702

IT Specialist

Seglo Logistics Dannone

Tultitlan, Mexico

Sergio Gardea/ Manager

tel. 330-***-****

Carlos Morales/ IT Manager

tel. 919-***-****

Jan. 2008 to Dec. 2009

Proficient in Computer

Servicios Integrales 4com

Cuautitlan Izcalli, Mexico

Marco A. Ramos/Manager

tel. (55) 5880-2871

Jan. 2005 to Dec. 2007

Net Administrator

City Hall

Tlalnepantla, Mexico

Manuel Serrano/

Net Manager

tel. (55) 53664450

Jan 2004 to Dec. 2004

Telephone Advisor

Cablemas

Tlalnepantla, Mexico

Marco A. Ramos/Manager

Tel. (55) 5880-2871

Education

July 2002 - July 2005

Computer Systems Analyst/IT

Universidad Mexicana

Awared: Jul 2005, Bachelors Degree

Cuautitlan Izcalli, Mexico

Aug. 1999 - July 2002

IT Technician

C.B.T. Cuautitlan

Awared: Jul 2002 IT tecchnician

Cuautitlan Mex. Mexico

Degree

Olga Melissa Beltran Centeno page 2 of 3

Certifications/Awards/Trainings/Memberships

Jan. 2015 Certificate, Smart Tax Training, Bank On Wayne, Goldsboro, NC 27530

Jan. 2015 - present Member, The Goldsboro Family Y, Goldsboro, NC 27534

April 2013 – Nov. 2013 Volunteer, San Jose Immigrant Worker Project, Canton, Ohio 44701

Sep 2012 Certificate, Supervisor Training, Instructor Formation, Secretaria del Trabajo Agency, Mexico

June 2012 Certificate, Project Design Two Week Training, Project Management Office (PMO), Mexico

Feb. 2012 Certificate, Rules of Food Knowledge, Food Company Regulations,

Seglo Logistics Dannon (Creamery), Tultitlan, Mexico

May 2011 Certificate, Team Building Skill, Seglo Logistics Dannon (Creamery),Tultitlan, Mexico

August 2010 Certificate, Management Control Room, Score Card Operatopms, & Gap and Monitoring Graphs, Seglo Logistics Dannon (Creamery),Tultitlan, Mexico

June 2010 Certificate, Analysis and Problem Solving, Seglo Logistics Dannon (Creamery),Tultitlan, Mexico

Sept. 2010 Certificate, Intranet Training, Seglo Logistics Dannon (Creamery),Tultitlan, Mexico

May 2005 Certificate, Spelling and Wording Training, General Administration, Tlannepantla de Baz, Mexico

Feb. 2003 Certificate, Thinking Skills, Universidad Mexicana, Cuautitlan Izcalli,

Mexico

Skills

Administrative word

Type 40+ words per minute

Strong data entry skills

Ability to handle multiple tasks with

Interruptions

Excellent customer service

Proficient organizational skills.

Excellent interpersonal skills

Excellent Spanish Language, Reading Writing, comprehension and speaking Skills

Good English Language, Reading Writing, comprehension and speaking Skills

Computer Skills

Software Packages, Microsoft Office Suite

IT Service desk installation

Helpdesk on site and work with clients remotely

With or without Remote Assistance Software.

Technical support: Hardware/software.

Windows X

Net LAN, WAN, MAN and WIFI administrator

Administration WMS (Warehouse Manager System)

Administration and Maintenance the DB (SQL)

Skills in administration with domain Server configuration and windows server components, including: Active Directory, Administration the mailbox, data backups.

Skills whit Administration and update the inventory of computer equipment.

Skills in configutration and administration of Handhelds (MC 9090, 9091) Administration Vo IP k knowledge

IT courses (WMS and office tools of X)

Test of the system updates

Agrisoft System

Kronos

Olga Melissa Beltran Centeno page 3 of 3

Knowledge in Warehause Process

Quality Area: Administration, technical support at application software (CAT) designed to capture electronic data for Quality Assurance product testing and reporting. Including but not limited to PC tablets, Bluetooth connectivity to scales, electronic monitoring devices. Quality Assurance reporting and assistance with setting up testing profiles.

Receiving

Shipping

Delivery

Picking

Inventory

Poultry Process

References

Pat Yates, Director County 919-***-****

Lucia Gonzalez, HR Assistan Case Farms 919-***-****

Amanda Hudson, Tuttor Literacy Corps. 919-***-****

Najelhy Ruiz Case Farms/Coworker 919-***-****

Jeshua Shelton Friend 919-***-****

Emilio Gonzalez, Cordinator Migrant Education Program 787-***-****



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