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Customer Service Management

Location:
Clementon, NJ
Posted:
October 01, 2015

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Resume:

lisa zeidler

** ******* ***** ********, *** Jersey 08043

856-***-**** acrxel@r.postjobfree.com

Summary

Energized professional with superior internal customer service skills and strong technical knowledge in the areas of SAP Business Intelligence Reporting, Sales and Distribution and Materials Management. Ability to build strong relationships with internal customers using negotiation talent and demonstrated commitment. Self-motivated and an innovative thinker, consistently pursuing new challenges to stretch abilities, expand knowledge and bring greater returns to employers.

Business Analyst Skills

Collaborate with internal customers to define and deliver solutions to complex business problems that are consistent with overall development goals of the organization.

Established priorities, performed multiple tasks simultaneously, met deadlines and worked in a productive team environment.

Demonstrate strong SAP ECC 6.0 technical skills combined with sound process knowledge in the areas of Sales/Distribution, Purchase to Pay and Finance. Able to determine how data is collected and stored in ECC to determine impact on reporting.

Manage the process related to the development, delivery and support of reporting solutions with SAP BW/BI as the reporting foundation.

Technical Experience

Backend development of BW InfoCubes, Operational Data Stores, Datasources and InfoObjects as well as maintaining Transformations and Process Chains.

Experience with Data Extraction (ETL) from the SAP/ECC platform and flat files.

Experience developing and maintaining Bex Queries and workbooks. Developed BOBJ reports in version 4.0.

Used SQL extensively to validate and correct data in various source systems.

Employment Experience

SunocoLogistics Philadelphia, PA

SAP Business Intelligence Analyst – Full Life Cycle Report Development 2014 – July 2015

Responsible for the full life cycle development of SAP Business Intelligence Reports. Meet with customers to define functional specifications. Define and create the extraction, transformation and load process for the underlying info providers. Develop Bex queries and the BOBJ report used to present data to the customers. Transport objects through the landscape using the CHARM system. Lead UAT testing and provide production support. Developed and maintained Business Intelligence governance procedures.

GlaxoSmithKline Philadelphia, PA

Senior Systems Business Analyst – Government Pricing Team 2010 – 2014

Manage the support and enhancement of proprietary software used to calculate the pricing of pharmaceutical products in compliance with Health Care Reform legislation. Gather business requirements and lead UAT testing of system enhancements. Use SQL Toad to validate source system data from JD Edwards and Contractsphere software. Facilitate weekly meetings between business group and Information technology to ensure builds are completed on time and production support issues are resolved in a timely basis.

Dow Chemical Company (formerly Rohm and Haas) Philadelphia, PA

SAP Business Intelligence Analyst – Project Management/Query Development 2004 – 2009

Deliver management reporting solutions for the Sales / Distribution, CRM, Inventory and Materials Management process areas on time and within budget. Host collaborative sessions with process experts to develop reports that measure compliance with corporate initiatives such as invoice accuracy and on time deliveries to customers. Delivered a single reporting solution for the Tax Department that realized $1.6M in initial savings and will continue to contribute to the bottom line through ongoing usage. Provide detailed data to facilitate root cause corrective action and the means to sustain efficiency. Partner with system architect to design a technical solution. Develop queries and provide documentation and training to end users.

Business Analyst - ERP Purchase to Pay Implementation 2001 – 2004

Responsible for implementing the Materials Management module and all related interfaces on time and within budget. Hosted blueprinting workshops seeking input from personnel representing 9 different countries to adapt current procedures and implement enhanced features offered by the SAP R/3 system. Configured and managed the end to end testing of SAP in the North American and European region. Developed and executed the cutover plan from the legacy system to SAP. Provided post production support and training of end users.

Program Manager – AIM (Accelerating Information to Management) Project 1998 – 2001

Analyzed and clearly defined the business requirements for developing a new web based information service. Defined business rules for transforming data from an on-line transaction processing system to information in a data mart. Developed SQL queries to detect and resolve data quality problems.

Procurement Financial Analyst – Materials Management Division 1997 – 1998

Managed financial team within Procurement Department. Project manager for various assignments: EDI of purchase orders, Evaluated Receipts Settlement and Electronic Funds Transfer. Led system upgrades. Ensured the timely implementation of MRP II Class A procurement initiatives. Key liaison for resolving system data issues related to financial matters.

International EDP and Operational Audit Manager - Internal Auditing Dept 1993 – 1997

Performed international audits in the areas of MIS, operational efficiency/productivity, finance and fraud. Prepared reports for both senior management and location personnel presenting issues and recommended solutions. Coordinated scheduling of audits, provided training to staff and monitored the performance of six professionals.

Education and Professional Development

Drexel University, Philadelphia, Pennsylvania

Bachelor of Science in Business Administration

Dual Major: Computer Systems Management and Accounting

Computer Courses:

BW310 Enterprise Data Warehousing

SAP Business Information Warehouse: Reporting and Analysis

SAP R/3 Materials Management Configuration



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