Administrative Assistant Management
Resume:
LATOYA LEE
P.O. Box **** 973-***-**** Mobile
Augusta, GA 30916 acrxcw@r.postjobfree.com
EDUCATION
Gibbs College, Montclair, New Jersey Associate in Applied Science Business
Administration/Management G.P.A. 3.4 and Honors List
Ashford University, Iowa Bachelors in Applied Science /Business Management /Graduation Date October 2012
Ashford University, Iowa Masters in Organizational Management/Healthcare Administration/Graduation Date August 2014
SUMMARY OF PROFESSIONAL QUALIFICATIONS
Experienced manager with expertise in human relations and project management
Extensive background in staff recruitment and retention
Staff training and development
Superb written and oral communication skills
Organizational and Strategic Planning
Management Coaching
Program Marketing
Contract negotiation and compliance
Knowledge of Federal and State Employment Law
Licensed ALA
CAREER SUMMARY
Safe Homes of Augusta, Volunteer Assistant, Augusta, Ga June 2015- Current
Assist with crisis calls
Assist with walk-ins
Answering phones
Imputing client information into Apricot system
McDonalds, Sales Associate, Augusta, Ga, October 2012- May 2014
-Front Counter Cashier
-Drive Thru Operator
-Front Counter Runner
-Crew Trainer
Hills House Personal Home, Consultant /Administrator, Augusta Ga Mar 2012- Sept 2012
-Helped to oversee management and the day-to-day operations
- Consulted on law compliance for Personal Care Home
-Created and developed policy and procedure manual
-Implemented approaches and services to maintain and enhance resident independence and resident satisfaction
-Training and support for many aspects of Personal Care Home
Emeritus Assisted Living, Assistant Residence Director/Business/HR Director, Paramus NJ 2001- 2009
Oversee the overall management and the day-to-day operations while maintaining compliance (Sarbanes-Oxley) with all applicable laws and regulations for 120 residents.
Hire and supervise employees, ensuring adequate staffing while ensuring continuity and consistency in delivery and quality of services.
Implement approaches and services to maintain or enhance resident independence and resident satisfaction
Participate in sales and marketing activities while developing and implementing an annual business plan that achieves the financial goals and maintains high occupancy through marketing strategies.
Experience with financial reporting and managing multiple budgets.
Effectively communicate with residents, families, staff, vendors and the general public.
Training and support for all aspects of the community bookkeeping and business office and all HR functions for 100 Employees.
Knowledge of eSite/ePO OR intranet based AR and AP systems (Kronos, Time America,ADP and Genesys Collections)
Coordinated and perform a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.
Provided administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors, and travel as well as lodging arrangements.
Composed and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality.
Responsible for making domestic and international travel arrangements for senior-level executives via the Internet, which resulted on a net saving of $175 - $250 per round-trip ticket.
Established and maintains electronic records management system for all incoming and outgoing correspondence.
Gibbs College, Administrative Assistant, Montclair, NJ 1999-2001
Interpreted departmental and divisional policies and procedures, making decisions on specific operating problems and issuing instructions in the name of the department or division head.
Operated with the authority to affect, interpret, or implement management policies or operating practices
Independently generated complex and detailed presentations and reports.
Controlled and maintained records of departmental or divisional contract and budget expenditures informing appropriate staff members of financial status of various projects and/or in matters of significant financial impact.
Identified and managed potential vendors and review qualifications of each.
Assisted and advised department or division head and staff members on administrative problems.
Compiled reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.
Supported business operations and strategic planning with analysis and recommendations based on data.
ORGANIZATIONS
The Ashford University Alumni Association (AUAA)
References
Mary Frank
Marketing Director
Felicia Smallwood
Computer Technician
Lyndon Qualls
Administrative Assistant
Malikah Hines
Teacher
Dr. Larry Bailey
Adolescent Speech Therapy
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