Ana Crespi

*** **** ******

West New York, NJ ***93

570-***-**** * acrxcg@r.postjobfree.com

Executive Summary

Characterized throughout career for personal tenacity, independent work habits, and a direct and energetic communication style that inspires people to act decisively towards a common goal

Acknowledged as a creative “ideas” person, willing to share knowledge and praise, while juggling a multitude of conflicting priorities, resources, and people issues simultaneously

More than 15 years’ successful experience in office management, administrative and customer service, with recognized strengths in account maintenance, problem-solving and trouble-shooting, staff training/support, and planning/implementing proactive procedures and systems to avoid problems in the first place

Bilingual, strong communicator, collaborate easily with professionals, vendors, contractors, co-workers, and clients

Strong attention to detail

Professional Background

Emerald Lakes, Mt. Pocono, PA 2014 to present

Community Center Manager

Oversee all daily operations at the community center; including opening and closing the restaurant

Prepare and manage annual budget programs including purchasing

Responsible for the hiring, training and supervision of all members of the staff

Create policies and procedures for the daily operation of the center

Prepare and present monthly business reports to the board

Assure the safety standards and precautions are followed in recreation and facility management activities

Handle customer service related issues

Coordinates scheduling the facility with civic groups and private organization

Order food products and inventory; performed weekly, monthly, quarterly inventory using POS

Fill in when needed in the day-to-day kitchen operations

Proficient with upholding board standards

VAP International Management, Fairfield, NJ 2010 to 2013 Assistant Property Manager

Supervised a staff of 15 and managed 600 units

Assisted in all office duties and in daily apartment assignments of turn over's

Reviewed open/close work orders, daily meetings and morning Ground Inspections

Interfaced with Leasing Agent for careful review of rental applications for prospective tenants.

Conducted property condition evaluations upon lease termination

Prepared contracts for winter/ summer bids, reviewing reports in regards to occupancy and delinquency and maintaining property at 90-100% occupancy

Facilitated weekly meetings with Supers /Leasing Agents; supervised all Leasing Agents

Dealt with real estate attorneys

The Shannon Inn /Property, East Stroudsburg, PA 2005 to 2009 Revenue Manager

Supervised 10 front desk agents as well as preparing agents weekly; handling of bills

Interacted frequently with property owners' needs and responding to guest needs and concerns.

Coordinating with maintenance staff to resolve problems within the hotel/property

Arranged group sales/contracts for scheduled events

Ensured adequate resources were scheduled for each event

Involved in property transitions

Licenses and Certifications

570-***-**** * acrxcg@r.postjobfree.com

Certification in Property Management

HUD Rent Roll Training

Yardi Training

Real Page

Skyline

Prism

570-***-**** * acrxcg@r.postjobfree.com

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