Nicholas James Antes

**** **** **, *** *******, NC 27606

acrxcd@r.postjobfree.com 269-***-****

OBJECTIVE

Looking for an upper level IT based position focused on outstanding customer service, supporting innovation and change, and potential for growth and development. I have background in information technology and networking including server maintenance, database management, hardware replacement, Microsoft Office proficiency, desk side support, and systems monitoring. Over six years of retail experience, including ten months of retail management and experience with time management scheduling.

EDUCATION

Western Governor’s University

Salt Lake City, UT

2013 – 2015

Bachelor of Business Management

Minor in Business Marketing

Western Michigan University

2008 – 2010

Kalamazoo, MI

Bachelor of Business Management

Minor in Business Marketing

SPECIAL SKILLS/ COMPETENCIES

Networking: A+ certified

Network Software: Active Directory, VPN Tunneling, Ethernet maintenance, Remote Desktop Management, DAMEWare, Altiris Deployment Solution 7.1, COTS, Citrix, Join.me

Database: Familiar with SQL/ MySql

Software: Windows NT/2000/XP/7, Microsoft Office Suite, Mobile Iron, Passtool, ServiceNow, Altiris IT management suite 7.1, TeraData, NASCO mainframe, Extra Attachment

Hardware: Experience in installing/ troubleshooting computers/ laptops/ mobile devices

HL7: Familiar with healthcare IT standards such as HIPAA, LOINC, CPT/ICD-10, HL7 message types,

Healthcare Information Exchanges

EXPERIENCE

CDI Contracting

HCL Onboarding IT Support Center – Cary, NC, 269-***-****

September 2015 – Current

IT Consultant, Support Center representative

Supervisor: Sidharth Walia

Direct customer support, IT ticket resolution and work around, utilizing server/ database administration, troubleshooting multiple platforms, escalating/ routing information, maintaining/ updating information databases

Duties Active Directory, Track-IT, Windows 2000/ XP/ 7/ 8 support, Cisco server maintenance, EDMP, DAMEWARE, Mobile Iron, TSRM, US Domain, Citrix, SCCM, Microsoft Outlook, Microsoft Office, Anthem mainframe support across multiple states

Cereal City Advertising – Battle Creek, MI 49017, 269-***-****

October, 2012 – July, 2015

IT Consultant, customer service, graphics engineer

Supervisor: Roger Antes

Created PO’s in Excel, Designed and created client artwork, set up local network, worked with end user to upgrade software, software maintenance, got familiar with remote desktop software, installed and configured antivirus, remote support

Duties Windows XP, Windows 7, Adobe Photoshop, Microsoft Office, Local WAN, RDP, Join.me, McAfee, SCCM

Otterbase Contracting

Bronson Hospital IT Support Center – Kalamazoo, MI 49007, 269-***-****

September, 2011 – October, 2012

IT Consultant, Support Center representative, Data Center operator, database management, customer service

Supervisor: Tim Clark

Monitored active servers, databases, answered support phone calls, direct customer support, hardware replacement, software maintenance, experience with McKesson, Phillips, and other imaging software products, proficiency in Microsoft Office Suite, work with end users to determine software specifications, hardware requirements, and process improvement workflows. General familiarity of end user business practices, concepts, terminology sufficient to support the applications in a healthcare delivery environment

Duties Active Directory, Track-IT ticket systems, Windows 2000/ XP/7 support, Cisco server maintenance, Altiris Deployment Solution/ IT Management suite 7.1, SCCM

Darden- Olive Garden – Portage, MI 49002, 269-***-****

September, 2007 – September, 2011

Cook, Trainer, Assembly, Production

Direct Supervisor: Francisco Ramirez

Manage multiple stations and individuals, maintain deadlines, proper time management, practice/ maintain food safety standards

Barnes and Noble – Battle Creek, MI 49015, 269-***-****

August, 2005 – September, 2006

Customer service, Trainer

Retail/ customer oriented sales, training standards, goal oriented

Titan Games – Battle Creek, MI 49015, 269-***-****

March, 2004 – July, 2005

Retail service, Floor Manager, Loading, Network Manager

Supervisor: Marcus King

Managed retail scheduling, training, sales-based goals, resource management, networking

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