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Customer Service Human Resource

Location:
Stockbridge, GA
Salary:
50K - 60K
Posted:
October 01, 2015

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Resume:

Jacqueline P Diaz

*** ******** ****, *********, ** 30253

Cell: 407-***-**** – acrxc3@r.postjobfree.com

Dear Perspective Employer:

I would like to submit my resume for your consideration. Upon a thorough review of my credentials, you will find my qualifications for serious consideration on your open position. I have recently relocated into the Georgia area and I have 12 plus years experience as a Human Resource Generalist and Payroll Specialist. I believe my strengths, abilities and skills make me an excellent candidate for this job. I am extremely reliable, considerate, personable, and I am comfortable working with all personality types. Thank you for taking the time to review my credentials. I would welcome the opportunity to discuss how my practical skills and background qualify me to be a member of your company.

Again, thank you for your time and consideration; I look forward to hearing from you soon. Best regards,

Jacqueline P Diaz

Jacqueline P Diaz

601 Crossing Blvd, McDonough, GA 30253

Cell: 407-***-**** – acrxc3@r.postjobfree.com

Summary

Human Resource Generalist with 12 plus years background expertise in employee management, hiring, benefits and payroll administration. Highly detail oriented and organized. Highlights

Benefits

Administration

Employee Relations HRIS Applications

Proficient

Staffing & Recruiting

Professional

Payroll Expertise Multi-state Payroll

Federal & State Tax

Regulations

Analytical Skills &

Attention to Details

Employment Law

Knowledge

Professional Value

Innovator who has played a lead role in change management, process improvement, and technology upgrades. An outgoing team builder who fosters consensus by listening carefully, respecting all points of views, and establishing a vision for success. Professional Experience

Barr Brands International, Inc. Memphis, Tennessee 2003-2015 DIRECTOR, BENEFITS/PAYROLL/HRIS (2013-2015)

MANAGER, BENEFITS (2011-2013)

SENIOR HUMAN RESOURCES ADMINISTRATOR (2007 – 2003) Direct and managed the implementation, maintenance and administration of programs, records, reports, files related to all employee benefit programs and all activities related to payroll processing and tax reporting.

Benefits:

Manage a range of benefits programs, including medical, dental, vision, FSA, life insurance, major illness, LTD, 401(k), NQDC, and employee stock options plan (ESOP), along with remaining current in regulatory requirements regarding all benefits. Identify options that control costs while giving employees a range of options on health-care and related services. Review vendor consultant reports on benefits providers and plans, and make recommendations to Executive Team Leadership regarding strategy. Lead consultant for answering employees questions on wellness, health and welfare-related programs, including policy interpretation, customer service, and reporting. Participated in the negotiation of renewals and explore competitive benefit options. Managed benefit plan enrollment and terminations, billing reconciliation and resolution of discrepancies. Lead contact with the 403(B) broker to comply with current IRS regulations in the areas of ERISA, COBRA, FMLA and ACA, along with gathering census data for the Pension Plan 5500 Form filing. Payroll & HRIS:

Oversee the preparation and processing of multi-state in house payrolls for up to 325 exempt and non-exempt employees along with filing payroll taxes and reports for federal and multiple state agencies while maintaining current in regulatory requirements regarding payroll. Assured the proper administration, processing and tax ability of all fixed, voluntary deductions and benefits programs including Health, Dental, Vision Insurance, and FSA for Medical and Dependent Care, GTL, 401(k), and NQDC Plans. Directed the administration of child support orders, levies, and wage assignments in compliance with Child Support Agencies, State Agencies and Internal Revenue Service. Directed payroll banking functions on the set-up of employees direct deposit, sent ACH files to the bank. Completed all Year End Payroll Operations including issuing W-2, Annual Jacqueline P Diaz page two

Reconciliations, Submission of wage data to the appropriate state, local governments, and balancing of all Payroll Accounts. Managed payroll policies and procedures with Human Resources, Accounting and Division Managers along with issuing appropriate reports to Managers and External auditors

Employee Relations:

Coordinated and managed a wide variety of Human Resource policies, practices and programs to support staffing to include all recruitment and selection activities, employee relations, performance management, and salary administrations. Investigate employee complaints related to workplace behaviors. Assist managers in ensuring that all layoffs follow compliance rules. Coordinated and participated in the on-line performance management process including goal setting, ongoing feedback and performance appraisal. Managed the input and accuracy of information in the HR/Payroll system, audited personnel files to insure compliance with federal, state and local regulations in such area as medical records, disability information, I-9 documentation, FMLA, COBRA. Conduct exit interviews along with any unemployment inquiries and hearings. Other Experience

Damp Rid, Inc. Orlando, FL 1999-2003

Office Manager

Directed, organized, prioritized and delegated tasks effectively to ensure that all administrative work was managed competently, and in accordance with the companies changing priorities and deadlines. Assumed many different concurrent functions in the areas of sales support, management of human resources, payroll and office service, IT liaison and accounting support. H.T.E., Inc. Lake Mary, FL 1995-1999

Billing Specialist / Accounts Payable Specialist

Taylor Distributor, Inc. Orlando FL 1993-1995

Credit Assistant / Accounts Payable Clerk

Computer Skills & Language

• Understanding of HRIS, payroll, and benefits software – Great Plains Dynamics

• Time and Attendance Software – Attendance on Demand

• Performance Management System – HRN Performance Pro

• Microsoft Excel, Word, PowerPoint

• Fluent in Spanish - Speak/Read/Write

Education

Accounting – 1 year

Valencia Community College, Orlando, FL

High School Diploma – General Studies

High School of Art & Design, New York City, NY

Certificate – Communications

Pratt Institute, Brooklyn, NY

References Available upon Request



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