Emily Brown

816-***-****

acrxbi@r.postjobfree.com

Skills Programming

Knowledge of Java, C++, HTML, and JavaScript.

Troubleshooting

** *****’ experience troubleshooting software and hardware installation.

Customer service

10 years’ experience working directly with customers via telephone, emails, as well as face to face situations in and out of the office.

Experience Garmin International 2010-present

Product Support Specialist

Assist customers regarding consumer products, software applications, orders, pricing, and other services offered.

Support installation, use, and update processes of Garmin software applications.

Remain current on changes in policies, procedures, and product offerings.

Develop and maintain department and company image and philosophy to the public.

Answer customers’ technical inquiries regarding Garmin products via telephone, letters, fax and email.

Mill-tel, Inc 2005-2010

Field Installer

Installed software including antivirus and Firewall software on Microsoft and Apple computers. Hardware installation of network cards, alarms, and wiring.

Troubleshot and repaired previously installed software and equipment including wiring, networking, and software.

Assisting customers in how to use equipment and software upon installation.

Trained new employees.

Education Park University 2014-present

Bachelors in Computer Science

Maple Woods Community College 2010-2014

Associates in Computer Science

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