JOSEPH WAYNE METCALFE

*** ******** **.

SMITHVILLE, MO 64089

Home: 816-***-****

acrx7x@r.postjobfree.com

SUMMARY

Director of Sales with twenty years experience in SAAS software sales and management with an entrepreneur/hunter mentality and background. I have a proven ability to grow sales/profit, open new areas of business and reduce costs throughout the company.

• Focused in relationship selling. • I believe in the Know you, Like you, Trust you, Buy from you philosophy.

• I work best by developing a relationship with a client and becoming a partner.

• Existing Ideal Clients range from startups to Fortune 500 clients. • Enjoy working with internal and external customers to meet and exceed business objectives.

• Proven ability to turn complex customer requirements into solutions that are attractive, unique, reliable, and user-friendly to differentiate their organization from their competition. • Proven ability to facilitate presentations for small and large audiences.

• Combine a can-do attitude with technical proficiency to meet and exceed business objectives, improve company profitability, and enhance employee productivity.

• Ability to create technical documentation, help/training documents, customer proposals, and timeline/cost estimates.

• Leadership abilities with willingness to take on new responsibilities.

• Excellent organizational, problem solving, and interpersonal skills.

• Oversee and lead developers for many successful Internet, intranet, and extranet solutions.

• Works well under pressure.

• Road warrior - I spend many weeks out of the year on the road visiting clients.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

NXTBOOK MEDIA, LLC, Lancaster, PA

2007 - Present

• Small to medium size company focusing on software and service - digital editions, apps, websites, and digital marketing

• Midwest Director of Sales 2007 - Present

• I've handled multiple territories and categories of our business for clients that have an interest in utilizing software and the Internet to build their business. This could have included custom software, iOS/Android apps, website development/management, digital magazines/catalogs/brochures/books and other types of documents. I worked with these clients to build a strategy that will accomplish their goals. Some of the popular goals were to add new capabilities to their business, increase ad revenue, increase reader engagement/circulation, and create robust marketing and digital solutions.

• During my time at Nxtbook, I have been the top sales person in all categories for the last three years.

BANTA PUBLICATIONS GROUP, Liberty, MO

1995 - 2006

• A $70 million printing company focusing on small to medium run magazine

• Department Manager / Sales & Product Development 2002 - 2006

• Developed a value added Internet/web department building magazine/catalogs web sites for publishers to differentiate the company from other printing companies and turned it into a profit center. This department was similar to a small company within a large corporation. My role included conception of the department, project management, sales, quoting/estimating projects, programming, customer service, server hardware/software, and at times, all other roles.

• All projects would go through me for sales, project approval, quoting/estimating, billing, and project management.

• Increased Internet department revenues/profits by 50% for five straight years while retaining print customers.

• Developed an online digital magazine to complement the publishers printed magazines and to assist with distribution overseas. This program eliminated shipping/printing cost for the customer by a minimum of $3 per magazine as well as improved lead time from 1 - 6 weeks to less a day, and improved quality of the final product reducing returns and complaints. Tools utilized were Flash, SQL, ASP, JavaScript, ASP.NET and various others. • Automated a portion of the digital magazine, increasing profits to 70 - 80% per project. Tools utilized were VB.NET and improvements in SQL.

• Created a magazine /catalog design department for publishers to outsource design and layout which increased revenue within the department 50% and reduced potential quality issues throughout the rest of the facility. Also assisted in customer retention. Utilized Quark, PageMaker, Indesign, Photoshop, Illustrator, and several other tools.

• Sold Internet, print design, and digital magazines to 200+ print customers while building projects and managing a $750K budget department.

• Managed hardware and software for twelve Internet servers and twelve workstations eliminating the cost of outsourcing hardware support by $3500 per year. Software maintained on the servers were DNS, DHCP, Microsoft IIS, Microsoft SQL, email, statistics software, hardware routers, hardware firewalls, and several other pieces.

• Utilized Microsoft Access, Excel, and Visio to assist with managing projects. Utilized Microsoft Project on one project.

• Maintained a series of sites for a customer where the sites were built in ColdFusion. Modifications were made on a regular basis.

GATEWAY PRESS, Louisville, KY

1994 - 1995

Magazine and commercial printer focusing on high end material.

• Electronic Pre-Press Operator

• Worked with common desktop publishing programs (i.e. Quark, Photoshop, Illustrator, MS Office, etc. ) preparing files for printing.

• Solaris / UNIX administrator reducing the need for outsourcing and service contracts.

PUBLISHERS PRINTING COMPANY, Shepherdsville, KY

1987 - 1994

Short to medium run magazine printer with 900+ magazines.

• Plate maker / Opt-Copy / Stripper / Elec. Pre-Press / Scanning / Proofing

• Assisted with the development of the Electronic Pre-Press department.

• Worked in all aspects of conventional and electronic Pre-Press.

ACTIVITIES

• American Legion Volunteer

• Minneapolis Magazine Publishers Association

• NCTA

• ATA

• KCTA

EDUCATION

Metropolitan Community College, Kansas City Computer Science, Kansas City, MO

Associate, CSIS

GPA: 3.9.

ADVANCED TECHNOLOGY EXPERIENCE

• Sandler Sales Training • 7 Habits of Highly Effective People • Organizational Behavior • 5S • DiSC (2X) • Selling From the Inside Out • Deming's Principals of Total Quality Management • Continuing to stay up-to-date with business and selling related books (ie: Fish, Gung Ho, Little Red Book of Selling, Good To Great, How To Become a Rainmaker, Selling Big Companies, Secrets of Question Based Selling, The Art of Closing the Sale, The Disney Way, Street Smarts, Organizational Behavior) • Sales Force • Gmail • ASP.NET • VB.NET (+VB6) • Visual Studio.NET • ASP (classic) • VBScript • Microsoft IIS • Ubuntu • MS SQL Server • Cold Fusion • MS Access • XML • Dreamweaver MX • Flash MX • Legato • JavaScript • MS Windows • Skype • DHTML • HTML • CSS • SourceSafe • MS Office Suite • Photoshop • DNS • DRM • iOS Platform • VNC • Android Platform • FTP • Adobe Premier • Illustrator • InDesign • Quark Xpress • Maintain mail & stats server • Multiple other programs & utilities • many others...

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