Connie E Ford October *,****

**** ******** ***

Granite City IL 62040

acrx7u@r.postjobfree.com

618-***-**** home

618-***-**** cell

Dear Sirs:

Recently, due to a cut in the budget of the State of Illinois, my position of CCAP Specialist in the division of child care assistance has been eliminated. Therefore, I am presently seeking employment at your agency as a secretary.

As a secretary with excellent overall skills of maintaining office procedures, I am eager to contribute my abilities and experience to your company. Given my extensive training and background, I believe I can help your company meet its goal of providing only the most accurate and timely information to its clients.

Please find enclosed my resume and a list of my references. Feel free to call me at 618-***-**** or 618-***-**** (cell) to arrange a time to meet.

I am anxious to hear from you and very ready to start work again.

Respectfully yours,

Connie Ford

RESUME

CONNIE E FORD HOME 618-***-****

2100 WATERMAN AVE acrx7u@r.postjobfree.com

GRANITE CITY IL 62040

SCHOOL

GRANITE CITY HIGH SCHOOL NORTH

GRANITE CITY IL 62040

GRADUATED 1979

SWIC 618-***-****

GRANITE CITY IL 62040 BUSINESS/MEDICAL

COMPLETED 1 years

EMPLOYMENT

APRIL 22, 1996-JULY 9, 2015

WORKED FOR CHILDREN’S HOME AND AID SOCIETY/CCAP SPECIALIST

2133 JOHNSON RD

GRANITE CITY IL 62040

1988-1996

WORKED FOR ANDERSON HOSPITAL, HOME HEALTH/RECEPTIONIST

MARYVILLE, IL 62034

1979-1987

WORKED FOR DR AHMED, PLASTIC SURGERY/RECEPTIONIST

ALTON, IL 62002

SKILLS

Clerical Time Management

English Language Computers & Electronics

Writing Judgment & Decision Making

Active Listening Mathematics/Calculator

Caring Customer Service Telecommunications/Multi Lines

Reading Comprehension Production & Processing

Equipment Maintenance Processed Insurance Claims

Insurance verification (Medicare, Medicaid & Private)

Problem Solving Billing/Collections

EXPERIENCE

Used computers for various applications for child care via the CCMS Network utilizing Excel Spreadsheet/Microsoft Word/Electronic E-Mail

Child Care caseload of 200 + clients

Answered multi-line telephones (multi-tasking, problem solving, transferring calls, taking messages.

TTY Experience (deaf communication)

Updated files, maintained documents

President of S.O.S. for Grigsby Middle School

Processed Insurance Claims for various procedures using the code-9 book

Operated office equipment such as fax machines, copiers, or phone systems. Maintained when possible or arranged repair services when equipment malfunctioned.

Greeted visitors or callers and handled their inquiries in a timely manner.

Completed forms in accordance with company policies and procedures.

Made copies of correspondence or other printed material.

Opened, read, and distributed incoming mail.

Provided services to customers needing child care along with their providers.

Accurate and correct client files/my files were routinely used when we were audited by the State of Illinois.

REFERRENCES

Nina Fisher, friend, co-worker, Children’s Home & Aid, 2121 Woodlawn, Granite City, IL 62040 618-***-****

Spring Gibson, Coordinator of Children’s Home & Aid, 2133 Johnson Rd, Granite City, IL 62040 1-800-***-**** ext 176

Sandy May, friend, co-worker, Children’s Home & Aid, 854 W Country Lane, Granite City, IL 62040 618-***-****

Pat Loftus, friend, 2104 Waterman Ave, Granite City, IL 62040 618-***-****

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