Terika Taylor

Real Estate Leasing Agent

Charlotte, NC

acrx7t@r.postjobfree.com - 313-***-****

Private

Work Experience

Concierge

Randstad - Charlotte, NC

August 2015 to Present

Responsibilities

Greeted residents and guest with using exceptional customer service

Communicated with residents/customers over the phone and in person, providing information based on residents needs.

Entered and provided residents with daily access codes for guests or delivery purposes.

Communicated with residents on daily deliveries and packages.

Signed in all packages following companies guidelines and regulations.

Signed out packages in a timely manner following companies policy and guidelines.

Walked property to insure all safety guidelines making sure property was in a presentable appearance.

Real Estate Leasing Agent

The Liberty Group - Charlotte, NC

March 2015 to May 2015

Meet with prospective tenants to show properties, explain terms of occupancy, and provide

information about local areas.Inspect grounds, facilities, and equipment routinely to determine

necessity of repairs or maintenance.Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.Market vacant space to

prospective tenants through leasing agents, advertising, or other methods.Review rents to ensure that they are in line with rental markets. Clean common areas,

change light bulbs, and make minor property repairs.

Customer Service Representative

Stericycle - Charlotte, NC

March 2014 to May 2014

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Answered urgent and non-urgent phone calls from patients and took messages to rely to healthcare clients. Had to take detailed, critical, pertinent and relevant patient information to

help expedite the provider's response time to the patient. Made outbound telephone calls by contacting patients for a variety of patient outreach efforts such as scheduling an appointment,

wellness programs, satisfaction surveys, overdue mammograms, and immunization compliance.

Entered patient's information into customized computer system for client records. May have

been called upon to provide detailed information to clients regarding a call with a patient.

Customer Service Representative

Convergys - Charlotte, NC

April 2012 to November 2012

Conducted need-based selling by using non-scripted probing techniques to determine

customers needs and to offer the most appropriate products or services to address their needs.

Maintained broad knowledge of products, pricing, promotions, procedures, and other important

issues through management communications, meetings, client focus groups, and formal

training. Responsible for achieving specific sales business targets and maximizing sales

opportunity to build rapport with the customer. Clarify customers requirements; probe for and confirm understanding of requirements or problems. Meet customers requirements through first

contact resolution. Prepare complete and accurate work and update customers file.

Troubleshoot research and analyze customer's problems with installation, billing, service

upgrades/ downgrades and disconnects.

Real Estate Leasing Agent

Galleria Apartments - Charlotte, NC

December 2007 to May 2008

Meet with prospective tenants to show properties, explain terms of occupancy, and provide

information about local areas.Inspect grounds, facilities, and equipment routinely to determine

necessity of repairs or maintenance.Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.Market vacant space to

prospective tenants through leasing agents, advertising, or other methods.Review rents to ensure that they are in line with rental markets. Clean common areas,

change light bulbs, and make minor property repairs.

Administrative Assistant

Rooms To Go - Charlotte, NC

April 2006 to November 2007

Strong Verbal, and written communication skills. Solid mathematical skills Worked well with the public Customer Service, Data Entry.

Processed credit applications for approvals, Scheduled delivery of customers furniture.

Resolved any customer complaints with empathy, understanding, and determination to help customer and the customer's needs.

Real Estate Leasing Agent

The Apartments at Birkdale Village - Huntersville, NC

January 2006 to April 2006

Meet with prospective tenants to show properties, explain terms of occupancy, and provide

information about local areas.Inspect grounds, facilities, and equipment routinely to determine

necessity of repairs or maintenance.Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.Market vacant space to

prospective tenants through leasing agents, advertising, or other methods.Review rents to ensure that they are in line with rental markets. Clean common areas,

change light bulbs, and make minor property repairs.

Real Estate Leasing Agent

Sharon Ridge Apartments - Charlotte, NC

December 2002 to May 2003

Meet with prospective tenants to show properties, explain terms of occupancy, and provide

information aboutlocal areas.Inspect grounds, facilities, and equipment routinely to determine

necessity of repairs or maintenance.Investigate complaints, disturbances and violations and resolve problems following management rules andregulations.Market vacant space to

prospective tenants through leasing agents, advertising, or other methods.Review rents to ensure that they are in line with rental markets.Prepare and administer contracts for provision of

property services such as cleaning, maintenance, andsecurity services.Clean common areas,

change light bulbs, and make minor property repairs.

Retail Secretary

Hamrick's Incorporated - Matthews, NC

March 2002 to May 2003

Effectively processed bi-weekly payroll in a timely manner.Selected and interviewed candidates for available positions.Maintain accounts receivable documentation electronically and on paper.Process daily bank deposits, Process payroll, electronic deposits, and employee pay

adjustments.Assisted store manager in any aspect.

Education

CMA Diploma in Medical Assistant Diploma

Kaplan College-Charlotte - Charlotte, NC

2012 to 2013

South Piedmont Community College

October 2001 to November 2001

Additional Information

Skills

Property Management

Sales

Customer Care

MS Excel

MS Power Point

MS Office

Yardi

AMSI

Office Management

10 Key

Quickbooks Payroll

Customer Service

Quickbooks Accounting Software

Bookkeeping

Interviewing

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