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Customer Service Quality Assurance

Location:
United States
Posted:
October 03, 2015

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Resume:

Demetrice Moye

**** ***** **** ******

Durham, NC 27701

919-***-****

acrx7g@r.postjobfree.com

OBJECTIVE: To obtain an entry-level position in business, utilizing my analytical skills to achieve organizational goals.

EDUCATION: North Carolina Central University, Durham, NC Bachelors of Business Administration Concentration: Accounting 107 credits

Durham Technical Community College Associates of Applied Science in Business

Concentration: Business Administration Anticipated Graduation date Dec. 2016

EXPERIENCE: Housekeeping Specialist Jun. 2013 Jun. 2015

Duke University, Durham NC

Provide excellent customer service

Clean patient rooms

Mop, sweep or vacuum floors

Help in other areas upon request

Trained new employees

Lead Teacher Nov. 2011- Jun. 2013

Prepare and execute lesson plan

Provide excellent daily care for up to twenty-five children

Point of contact for families at drop off and pick up

Processor Oct. 2009- Jan. 2011

Source 1 Staffing, Durham, NC

Analyze and process at least 4,000 pieces of mail per shift

Remove and report all packages damages or unsealed

Lead Teacher Jun. - Dec. 2007

Kinder Care Learning Center, Durham, NC

Assist eight infants by meeting basic needs such as feeding and diapering

Prepare and execute daily lessons

Assist in the training of new teachers in the daily operations and routines, in the infant room

Lead Teacher/ Transportation May 2004- May 2006

Unlimited Love Childcare, Durham, NC

Provide excellent transportation for daycare before and after school

Prepare and execute daily lesson plan

Assist with homework for after school children

Tax Preparer/ Receptionist Oct 1998- April 2004

Internship Feb 2011- May 2011

Williams Tax Accounting, Durham, NC

Prepare taxes for clients

Provide exceptional customer service by assisting clients with completion of necessary tax forms

Respond to clients inquiries via telephone and in person

Provide quality assurance of computer records by updating files and clients information

Act as a liaison between IRS and business partners for explanations regarding Non-payment of clients

Preform bookkeeping functions for audit purposes and client payroll

Act as collection representative for delinquent accounts

ACTIVITIES: Church Member, Youth Department Board Member, Member of Church Choirs



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