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Customer Service Manager

Location:
Connecticut
Salary:
40,000
Posted:
October 03, 2015

Contact this candidate

Resume:

Emmanuel T. Oliver

860-***-****

acrx6v@r.postjobfree.com:acrx6v@r.postjobfree.com

mailto:acrx6v@r.postjobfree.com

Objective: Seeking a position to utilize multiple skills. Strong experience in a variety of roles including: computer

operations, customer service and management positions in various work environments. An effective

team leader with training in building strong teams, a quick learner and problem solver. Consistently performing above & beyond the scope of responsibilities.

Experience: 11/2014 - present Security Services of CT, Inc. Shelton, CT

Security Officer

Securing Deringer Ney, Inc, of Bloomfield, CT. Observe surveillance cameras(72), CB14 Metal Detectors, Hand Wands and physical searches. Searches conducted before entering and before exiting the complex. sign in vendors, contractors and employees. Securing inner perimeter of complex.

State of Connecticut issued Security Guard Card. CPR / AED Certified.

10/2005 – 2/6/2015 Hunt Leibert & Jacobson, PC Hartford, CT

Office Service Manager

Managing day to day operations @ Hunt Leibert & Jacobson, PC. File retrieval from Iron Mountain, file room and other location, copy legal files for attorneys, preparing files for court, assisting attorneys with court files, meeting with paralegals to prep for upcoming foreclosures / evictions. Collect mail &

Sort to appropriate attorneys / paralegals, disperse checks to fees & costs (payoff & reinstatements), direct phone contact with various clients & borrowers, monitor workloads for delegation of work, and keep the focus on Digital Imaging Project, indexing scanned documents, research information to assist attorneys & paralegals. Pulling files & refilling. Timesheet recording, updating reception /phone logs, File Management System, Records Management, archiving files for shipment, account upkeep, Outlook

Excel, Word, PowerPoint (Microsoft Office & XP), maintain postage accounts. Customer Service at its highest level…to see that the customer was satisfied with the service provided. Account Management,

FedEx & UPS tracking, packaging & shipping, supply ordering, inventory, machine maintenance & upkeep, copy jobs (download from CD or disc to print, via emails, PC to PC.

3/2005 – 10/2005 IKON Office Solutions Hartford, CT

Senior Equipment Specialist

Assisting Site Manager with outsourcing @ Hunt Leibert & Jacobson, PC. Job duties included… creating files, barcode & labeling, file pulls, refilling, assisting customer with day to day functions, copying files, scanning files in & out of the file room, express mail breakdown, scanning & indexing (digital operation), researching information.

7/2001 – 3/2005 IKON Office Solutions Hartford, CT

Site Manager

Managing day to day operations of the ARTIS Group, a Reinsurance subsidiary of Royal & SunAlliance, out of Charlotte, NC (File & Mailroom), file research, scanning (Tabquik), pulling

& returning files to their location, posting mail for shipment, (certified, registered & priority), FedEx &

UPS tracking & scanning, copy jobs (download from CD or disc to print, via emails, PC to PC. File Management System, Records Management, archiving files for shipment, account upkeep, Outlook

Excel, Word, PowerPoint (Microsoft Office & XP), maintain postage accounts. Customer Service, interviewing prospective employees (full time & temporary), IKON Service Excellence Award, 2003 &

2004.

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11/2002 – 12/2005 GIBBS OIL Partnership East Hartford, CT

Assistant Manager

Greeting customers, payroll, timesheets, end of day reporting, end of shift tally sheets, selling gas &

Petroleum products, stock & restock merchandise for customer purchase, Assisted Manager with start of day procedures, cash deposits & drops for Dunbar Armored Services, merchandise & gas surveys, audits & stock inventories, landscaping and cleaning of location, and customer service.

06/1997/-/06/2001 Stanadyne Automotive Corp. Windsor, CT

Metal Finisher II / Brazer

Tumbled, vibrated, blackened, copper plated and treated metals for smoothing out rough edges and threading to be assembled unto components. Heat treated soft metals, using Ipson furnaces, temp.

ranged from 650 to 2,300 degrees. Once parts are inspected, they’re shipped out to be assembled to

diesel engines, hydraulic pumps and other diesel products.

11/1998 - 9/2000 United States Postal Service Windsor Locks, CT

Clerk / Mailhandler

Clerk: Dump mail unto belts, sort, distribute and prepare for shipment to local post offices for delivery.

Mailhandler: dump mail from truck & airport side, separate parcels, bulk mail and letter trays. Move mail bins to designated areas for pick up, load express mail bags for shipment.

8/1985 - 6/1997 Air One / Million Air, Inc. Hartford, CT

Line Service Supervisor

Towed, parked, washed, waxed, cleaned, de-iced aircraft (incoming & outgoing), provide catering

& refreshments, drive passengers and crews to their destinations, and customer service. Drop off &

pick up crews between flights, rental car arrangements & hotel / lodging arrangements. Provide security support @ customer service desk / airport hangar when needed.

12/1984 - 1/1991 Hartford Insurance Group Hartford, CT

Computer Operator II

Processed computer generated work for claim check payments, insurance and medical information,

policy amendments, payroll checks and cancellations.

11/1981 - 12-1984 Travelers Insurance Companies Hartford, CT

Computer Operator

Processed computer generated work for claim check payments, insurance and medical information,

policy amendments, payroll checks and cancellations.

Skills: Proficient in Microsoft Word, Excel PowerPoint, Access. Outlook, Microsoft XP, Office. Interpersonal

skills and administrative skills. Excellent phone etiquette.

Education: Weaver High School Hartford, CT

Diploma

References: Available upon request.

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